Customer Ratings & Reviews

I was super happy with these earbuds when I first got them. I bought them in April and in mid July I got a terrible ear canal infection and open areas on the backs of my ears where the loops are on the beats. I went through 10 days of steroid antibiotic ear drops which didn’t work went back to the doctor and had to get $350 ear drops which did the trick. I have worn earbuds for years all different kinda and never have had a reaction like I did to the power beats pro. I googled the problems I had and found there are many many many others that have had the same thing happen, clear ear drainage, infection, itching, open areas and crusty build up. Crazy that apple hasn’t looked into the issue yet. It’s not just a coincidence with how many people are having the exact same reaction to these and have never had a problem with any other ear bud.

Would not recommend. Worked fine for a couple years and then out of the blue, the left ear would go out after about 12 minutes of use. Even though it said it was fully charged. Very aggravating when you are on the phone. Past 2-year replacement, so I am out. I took very good care of my Beats because they cost so much.

I love the earbuds and I use them religiously when working out. Unfortunately, the right earbud stopped charging and no longer works after owning these for over a year. The connector on the earbud almost looks like it has corroded. I have done my best to clean the connector to the best of my ability but to no avail. This seems to be a common problem with these so I can’t recommend anyone spending money until the issue gets addressed by Apple… which I believe is wishful thinking.

These things may hurt your ears!!! :( I bought a pair of these a few months ago and after wearing them for a couple of months my ears started breaking out in a rash and I started getting ear infections. I stopped using them and allowed my ears to heal up again and decided to give them another try. I only wore them for about 30 minutes and the next day I had clear fluid coming out of my ears and a rash that caused scabs to appear behind my ears where the "hooks" hold them in place. I did some research online and found out that I am not alone. Several people have reported having similar or worse issues after wearing these ear buds. I would not recommend this product to anyone ever. I am going to try and get a refund from Apple since I am beyond the Best Buy return policy window.

I had these for like two weeks and I only use them for the gym and the volume button on them doesn’t work for the price of these I wouldn’t recommend buying them again

I’m on my second pair they both did the same exact thing you may get a yr out of them but after that when your battery hit 50% on the headphones they “die” but when you put it in the case it shows they have 50% life left they last maybe a hr then “die” i wont buy again

Won't stay connected. Changing is sketchy. Called for help. Basically go through the connection process each. Wouldn't be a big deal if it really worked. Don't buy

I like the product but can't believe you guys raised the price. I hope there are good black Friday deals on this, lower than the first price you had. VERY DISAPPOINTED

Battery life isn't very long and the right ear doesn't stay changed at all. Disappointed for the price I paid..

Got these as a present in December 2020 and now in August 2022, the right earbud has stopped working: it won’t charge, it won’t connect and my phone doesn’t recognize it at all. I called BestBuy Customer Service and they told me that because the person who bought it for me didn’t purchase extended warranty, my only option is to purchase a new pair of headphones. Super disappointed because I really really loved my PowerBeats Pro and super disappointed at BestBuy Customer Service. Terrible experience. Do not recommend these headphones to anyone.

Ive come to the realization Apple does not give a crap about making quality products anymore. They will just charge out the butt because people are sheep and will throw away a headset they bought last year for a brand new pair. These are trash. The darn case will not charge the headset and when i sent in for repair the technician said there was water damage. How the heck do you sell a product for people to use while they work out and then chastise them for having liquid in them?!? This world is going to crap and fast.

I had bought these as a gift for Christmas for myself and I had bought them at Best Buy online and they were great for about 2 1/2 weeks but then they stopped charging so I searched up on google what to do to fix my problem and it was not just me who was having their problem it was many other people and what it said to do I followed very closely and it did not work so I went online here to see what there return policy was and it was after 14 days so I was unable to get my money back and now I am left with broken beats and $250 dollars wasted DO NOT BUY!!

The left ear bud doesn’t connect. I can only use the right earbud

I've had these a while, since day one, they've sucked. I think they don't make good contact in the case, so they suck at charging.

This is a very expensive purchase less than six months the right ear bud is not charging. The light indication on the charger does not turn red. After several attempts to disconnect and re-sync still the right ear buds is not connecting to the phone.

I just got my 1st Powerbeats Pro Earphones (Red) on my last birthday month at best buy and use them for my new phone A32.. I would recommend it to a friend or any family member.... (5 Stars)

Having a connectivity and sound issue with right earpiece....sent it to Apple under warranty, they sent it back saying nothing was wrong. Problem still OBVIOUS and apparent.

For the price and after reading reviews I thought Powerbeats Pro would be great wireless earbuds. Not at all, zero base unless using the largest size tips which completely hurt my ears and even then the low end is better in my Google Pixel's stock earbuds. I returned them after 30 minutes of use, not worth the money at all. I then got a pair of Bose Soundsport Free earbuds - best I've ever heard in an earbud and much more comfortable. I think some of review articles must be sponsored since the Bose have far superior sound quality - I can't see how anyone would put them in the same category. This was my second try with a Beats product, not much chance I'll give them a 3rd chance.

This is some helpful advice to anyone considering the Powerbeats Pro. They are super unreliable when it comes to connecting to a phone, watch, etc. When it works it's awesome but when it does not work (and you do not have access to the charging case) you are out of luck. Big issue if running a marathon or if you are away from the case for a period of time. Apple has to figure out a solution for reconnecting the headphones without access to the case. Poorly thought out concept to rely on a massive case for a running device.

I bought this product for $141.61 in 12/16/2020. I just started having issues with both not working for more than 30 minutes. This started within the last 3 months. I did not take out the warranty. I've used dry cloth to wipe down the ear buds and the case area where it charges. Nothing is working. Disappointed with the quality