Customer Ratings & Reviews

After some time of using product left bud started to shutdown at 55% battery. No fix available and Apple turns blind eye on this wide spread issue. Google will show a lot of people with same issue which indicates a manufacturer defect but Apple will charge for a fix.

I’ve had these for 4 years now. When I got them the were $300. My main complaint is the battery life. Just listening to music they last for a few hours so I’ve never measured exactly how long in that use case. BUT when I take phone calls with them I often use one earbud at a time and it only lasts 30 min - 1 hr. That’s absurd to me for a quoted 8hr battery life Wish I bought the AirPod pros instead.

It is incredibly that beats made a lot of expectation with this product and just for the first song, these headphones sounds horrible in comparison with powerbeats 3 that has almost 3 years in the market ( I have both earbuds now), i will have faith that apple release an update to the powerbeats pro because the lack of bass is incredible, it sounds like urbeats from 5 years ago, come on beats 272 dollars for this stupid sound and my powerbeats 3 sounds better, I'm being cheated by this horrible sound

Please do not buy this product! The design is super flawed. The earbuds do not sit properly in the case and even if it does, the slightest movement knocks them off the position and there is no way to know until the time you take it out and try connecting and it shows up 0% charge. Sound quality ain't that great to warrant the high price nor is it sound proof! Apple Care that I bought along with is additional money down the drain. WORST PRODUCT BY APPLE EVER.

These are my favorite especially for working out. I have AirPods as well and these are so much better for physical activities and the gym.

These are great earphones when they work. But there is an outstanding issue that Apple/beats refuses to fix. After a few months of use you’ll notice the left or right unit power off randomly though there is charge left. Google it and check out the Reddit forums on it. Bought this a year back thinking since it’s so explosive it will last me a good while. Unfortunately that’s not the case

Unfortunately I am unable to get a good seal in ear with any of the provided tips. For $271 I expected a whole lot more. I’ll be ordering the Sennheiser Momentum True Wireless earbuds based on the claim they have best in class sound quality.

I bought these for the of the hook to workout with, one f them still managed to fall out twice. Case way too bulky! Nothing special about the sound compared to other brands at the same price points or even lower for that matter, Very uncomfortable also if worn for long periods of time. Returned them after 3 days.

One of the head phones stop working as soon the warranty was over. Before it was great. Now it’s just frustrating.

I was given these as a gift and have used them for 2 months now on 2 different phones and devices. The issue is that for no unexpected reason they disconnect from bluetooth and have to disable Bluetooth or place in case to get them to reconnect. I have tried unpairing, resetting or reinstalling to no avail. Very disappointing and expected better quality with all the reviews and comments about the product.

Owned mine for theee months. The right earphone stopped charging regularly and then stopped playing music completely. Not happy with experience.

The sound is great when you can actually get them to connect to to Bluetooth. Noise canceling is also great when you can get them to connect. Therein lies the issue. Not sure if its because I'm using android but the connection almost never works. I've only had them for 3 days and the connection started gicing me issues day 2. I am returning these and will never purchase them again. This is completely unacceptable considered how much they cost

They worked well for about 3 months, after that the left side went completely out, now im having charging issues with the only side i have, i had these for about 6 to 8 months altogether. Now i have no earbuds at all. I wouldn't recommend to no one.

This product is by far the worst consumer product I've ever purchased. These are completely useless garbage. They do not function as a microphone, thus they cannot be utilized for phone call conversations. I have attempted several fixes, I'm very knowledgeable regarding technology. I tries different codecs, Android upgrades, nothing works. People simply cannot hear me. Also, they drop after several minutes. They completely disconnect regularly. They continually have pairing problems. It's very frustrating, mid workout, losing connection. They simply will not reconnect. Powering down the phone putting them in the case restarting the phone shutting off Bluetooth all the little tricks sometimes work, eventually. The sound quality is not impressive. They sound okay. They should sound decent or great for the cost. Don't fool yourself, these are a waste of money. The JL labs function flawlessly and sound as good if not better.

Just bought these yesterday 7/6/2019. Used them once to make sure they work and to connect them with my phone. Put them back in the case and today I went to use them and 1 ear bud does not connect. Put them back in the charging case just incase I didn't charge that earbud correctly over night let it charge for 10 mins since beats claims you can charge for 5 mins and have 1.5 hours of playtime and it still did NOT work... I spent a lot of money and I'm pretty disappointed. Will return and go to a different brand.

Headphones stopped connecting properly to each other after about 1 year of use. and replacement from apple via chat or Genius bar is 250-350 for the whole set when a brand new set is only worth 170. Not worth the buy in my opinion if it only lasts for a year. Was only used in the gym, never swam in or dropped so not sure why the poor quality.

Purchased the PowerBeats Pro on 12/26/21. Had to have left earbud repaired on 6/12/2022 because it stopped working or charging. On/about 8/22/2022, the right earbud stopped working. Today, the left earbud stopped working. Neither one of them will charge. The earbuds did not last an entire year; they were a waste of my money. I will not buy them again.

After week problem with right earphone does not connect..have to pair each time it is used.

Pairing issues all the time...annoying and inconsistent

I purchased these headphones and fell in love. They stop playing music/media when you remove them from your ear so you never miss a thing..... I am not even a full two weeks into owning them and the left earphone is bugging out. Music won’t play however an annoying Morris code noise is distinctive... the controls are on the left earphone are still working.... going to take them back and see how Bose did with their truly wireless headphones.