Customer Ratings & Reviews

Just overall phenomenal awesomeness could ask for a better wireless ear piece

I bought these 3 months ago and have used them 6 times and 5/6 times the left ear bud disconnestcs and you cannot reset them with the charging case which is complete madness, so I have been stuck midway through a 5 mile run with no music. For $250 these things should be such a headache.

I have had for a year and the head phones fall out of charge in the closed case. So the connect to my phone when case is closed and then do not charge. Please buy anything else. If beats reads this i would like my money back.

Great when it charges the battery in the case. The charging mechanism is the worst I have seen. After 6 months I stopped using this one, and now after 2 years, these devices do NOT charge well at all. A real pain... BUT when it works it is one of the best! But unfortunately I do not have the batteries charged!

I had very frustrating issues with charging. I would leave the earphones in the case, with the case charging. Aaaaaaand they just...wouldn't charge. Sometimes one was fully charged and one was dead. Sometimes both were low. There was no pattern. I'm a biomedical engineer and my partner is a software engineer. The two of us tried everything: different outlets and charging cables, restarting the headphones and our phones, etc. Nothing worked. I called Apple support and tried so many fixes that the Apple tech eventually asked, "Did you try hitting it with a hammer?" Defeated, I exchanged them for a brand new, identical pair of headphones. I immediately experienced the SAME ISSUES. Avoid these headphones. They're expensive and nonfunctional. I've ripped my Beats sticker off my laptop and am moving to another product.

2nd time I have purchased these headphones, both times the letter “b” on the headphones comes off. For the price of the headphones you would think they would use a better adhesive. The sound quality over time diminishes.

Controls not good, and it feels like they are made for big ear people like dumbo

I loved these until one of the ears broke. It does not work at all. I had seen a bunch of reviews about them breaking and thought i would be the exception but after about a month they broke

They work great to start but the ear hooks fatigue over time and fail (the metal wire inside fatigues and then breaks rendering them completely useless). Typically happens after about 18 months so apple/beats won’t cover under standard 1 year warranty.

Very uncomfortable even after changing the ear cushioning out they were still very uncomfortable

I wrote a previous review on these and said they were great, and they were... for a month. I started having connection and charging issues like everyone else. I have ben fighting with these for months and have to reset every time I want to use them, and even then, only one will work. Absolute garbage, do not buy,

It started out that every once in a while only one headphone would work. I would put it back in the case and start again and that usually worked to fix, but over time the problem became more frequent until eventually one headphone simply would not work. Incredibly frustrating. I will not buy again.

Don't waste your money. They work fine at first they then lose audio in one or both of the ears. You can send them back to Apple pretty easily but they return them in the same condition. see video below. https://www.youtube.com/watch?v=ET0C9nhExZE Exactly my problem, You been warned.

!!!!!!!!!!!!!…………….I love them ……………..!!!!!!!!!!!:;

These headphones SUCK. After a month, the earpiece can’t charge anymore. It breaks every time. It’s my third pair and the same thing keeps happening. Save your money, just buy AirPods

I bought a second pair,both had the same issue,battery life only las over a year,i paid for extended warranty, i sent them to apple,now imhave to wait 5 to 7 days to receive them back

These will not stay charged in the case. Ive had the worst time dealing w/ this especially before a workout. The shift off the 2 prongs inside easily.

After the last up date, the right ear phone shuts off after a 1 hour and a half. I have 2 sets they both do the same thing.

One of the earphones stoped working not even a month of use

Wow, 250$ for this. Everything is great except. 2 blocks from home one ear isn’t working. The ONLY fix is to go back home, stick it in it’s giant charging box and try again. RIDICULOUS!!! Happened twice in 7 days. Bye bye doctor.