Customer Ratings & Reviews

Love my beats. The sound is great. The problem I have is I had them for one month and then the right ear buds buttons stopped working. So I took then in to get fixed. It took 2 1/2 months for me to get them back. They said it was repaired 2 weeks after I took them in and they were delivered. They were not. Finally called support and they said go into the store. Went back to the store and they told me they had them. Ok great. Gave them to me they worked for a week and they broke again. I’m over trying to fix them. About to just take the loss. To much hassle. Would not recommend these earbuds. Prefer air pods.

Excellent customer service the representative that help me was very knowledgeable with the product

What can I say?! They pricey but youbget what you pay for. Great sound quality and battery life. Using them on my Galaxy note20 ultra.

Love these earphones! Syncs well with my iPhone, reads text even emojis to me, and sits secure to my ear when running. I’ve never had earbuds where I didn’t have to adjust them during middle of a workout. Def recommend.

I purchased these earphones in September 2019 and around Mid October, the reliability of connectivity stop working. One earphone would work, then the opposite earphone you would hear nothing. I immediately called Apple and the support person stated he would send me a box and return them for repairs. But, shortly after that phone call, I was able to get the earphones working. Apple never sent the box and I never followed back up with Apple because they seemed to working fine. As time went by, I would never know when the earphones would work or not. Again, I called Apple on 1/6/2020 and the support stated that he will send me a box for return. I asked, what I'm going to listen to? I suggested they just send me a new set and I will send the old ones when I get the new ones. Apple support stated, I can give them my credit card number and they will send a new set out and when they received the old ones, they will not charge my Credit Card. I declined leaving my credit card number, because. like they don't trust me to get the old ones returned, I don't trust them with my credit card number. So I'm waiting on the box, so I can return these High Dollar, unreliable earphones. I have owned several Beats head phones, these are the worst and most unreliable. I can remember better customer service from Beats, but like everything else in life, it's all about money and customer service comes second.

SO AMAZING WITH APPLE PRODUCTS, ON ALL MY APPLE DEVICES, THESE BEATS ARE GREAT QUALITY SOUND AND VERY GOOD BATTERY LIFE!!!

What I need for. Simply, easy to use. Good volume.

Got these for the wife and blue for me. Great sound very comfortable to wear, charges right in box and connect to phone And app very easy

Amazing sound quality. The battery lasts longer than any other earbuds that I've used and I am making phone calls all day on them.

These are my first Beats product and all i can say is i love them and how easy to use they are.

It was a birthday present but once my daughter open the present she fell in love with them it’s been a week and she can’t stop wearing them so long is she is happy I’m a happy dad

I still use them to this day. They are convenient for working out, cleaning my house, or even just needing some me time.

These are the best ear buds I’ve ever owned. The sound is incredible and they are secure in my ear. And the colors are great!

These were a gift but my grandson seems to like them!

Love my beats bought them to work out in, charge last long, great sound, great purchase. I got them with the Best Buy sale.

Good product, the ear attachments could be smaller for my teenage daughter....she says they hurt her ears after a while. Great sound, just a lil pricey

I like these ear buds they have more features than my other ones. They answer my text messages asked me if I want to accept the calls and read my text messages. I think it’s a very good product.

I’ve had the Powerbeats2, Powerbeats3 and now the Powerbeats Pro. Wireless range is ridiculous I can mow my lawn with my phone sitting on the patio. Highly recommended!

They fall off of the ears very easily or might lose stability, it is mostly good for the earbud falling out, but not falling off of your entire ear. Quality is great.

I’m not the type to write reviews. However this was too bad not to, I was so excited for these and expected that classic “Beats” sound quality. I read reviews etc on these... (Apple must have put a couple dollars in their pockets...) When I purchased them I expected for the bass to sound as up to par with other “beats” products. I spent a little over a week trying to convince myself it was fine. (More so, so my wife wouldn’t yell at me for buying another gadget) the bass is horrible from song to song... the mids are muddy and sound enclosed, the highs are ok. All in all the sound is way to narrow and just sounds cheap. I have Bose and Jabras true wireless and those 2 beat these hands down. Both have Apps and equalizers, locator, etc the beats do not... so you would expect for them to have tuned the sound a bit better. This is a case of let’s slap a brand on it and price it up there... because I have other beats products I wasn’t expecting that out of them... take these off the shelf, it’s a horrible representation of the brand. If you aren’t into sound and just want something over priced to work out in these are the ones for you.