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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 29958 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 29,957 reviews
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Great headphones for both general and athletic use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing headphones for anybody who listens to music often and for anyone who works out or listens to music while running. They have no issues staying in my ear, and they fit very well. They look really good, and it has a great battery life. I use them every day for a few hours and I don't need to recharge the charging case more than once a week, so expect great battery life, especially compared to Airpods. They pair just the same as Airpods, quickly, and effortlessly, and they connect and turn on as soon as you open the case and put them in your ear. No fussing with bluetooth settings, which is a huge bonus for me as an iPhone user. They are a bit expensive, but definitely worth it if you are going to be using these everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    Best decision for headphones you can ever make

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these headphones for 4 years and they’re still in perfect conditions, I got them because they are a good brand, they look good & they will never slip off my ears when running or jumping like others do and since I’m a huge fan I got another pair for my boyfriend and he was completely stoked about it, I will probably buy them again once my current ones decide to give up (if they ever do)

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Father’s Day gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these as a Father’s Day gift for my dad. He loves them! The sound quality is great, battery life is amazing, and they stay in his ears. He loves them and uses them every chance he gets.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Best purchase of the year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and very easy to use. Just what i would expect with a Beats headphones, bass out the ace. You just can't stand in between the headphones and your phone, it loses connection easily.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Better than air-pods

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought a pair of air-pods for my commute in and out of the city on the train, and also the gym. While the air-pods have exceptional sound quality, they did not stay seated in my ears properly (I have slightly larger than average ears). This being said, I went back to BestBuy a few days later and returned the air-pods for these OUTSTANDING Beats. I was nervous because my past experience with beats wasn't the greatest, but as they are teamed with Apple to work seamlessly with Apple devices I decided to give them a go, and WOW. These headphones are the real deal. Great for the audiophile that wants the freedom to move around and not feel like your going to lose an ear-bud, or crash into something with those giant over-the-ear headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Great fit and sound, horrible build quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second pair of beats ear buds I've purchased. The first pair had an issue where the left earbud wouldn't connect via bluetooth and then ultimately wouldn't charge. Within 1 month of the end of the year warranty, Apple fixed the issue (I had to make appointment and they sent out the earbuds to be serviced, took about a week). The issue was fixed....for about 2 months. Then it happened again. Apple said they were no longer covered under warranty and I would have to buy new ones. The sound is great and these are the only earbuds that stay in my sweaty ears while running. So I bought new ones. Within 1 month, the new ones began having the same issue. I wouldn't buy these again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Love these beats

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best pair I’ve ever owned. I would buy them in all colors if I could. Super snug, sound quality is amazing and so is the battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Great, especially if using with an Apple phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great, no lagging. I don’t sometimes have minor connection issues when running outside. Battery is great for what I need it for. I have these connected to a Google phone, but they definitely are more feature packed when connected to my IPad.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sound good, Battery great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery has long life. Sound is really good. Volume can be controlled via buttons on earphones (no need to pull out phone). Most secure and comfortable of all the wireless ear buds... I’ve tried them all but kept only these.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Worth the investment!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stay in place when I run and the sound quality is great

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    Not worth the money

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    *Primary use is gym and talking on the phone* I had the powerbeats3 (before Apple bought Beats) and they were the best workout and general use headphones i ever had. I was incredibly mad when they finally called it quits on me and the earpiece broke leaving me to get a new pair of headphones. So what was next? another pair of Powerbeats3 (apple as manufacturer) or try out these new Powerbeats Pro? Well, I'm screwed as an android user either way because both are made by Apple and preloaded with Apple software. I decided to go with the Powerbeats and let the complaints begin! First, you can buy Sony MX3's & Bose QC35's on sale for just as much if not maybe $20-$30 more than these (dont try and call me out on this because these prices were up last week on the BestBuy website). Though i wouldn't use those headphones at the gym, some people do, and when you compare tech and price point these fall incredibly short. Also worth pointing out those headphones carry a 15+ hour battery life. Second, whatever software is loaded wreaked, and continues to wreak, havoc on the streaming of my videos on my Galaxy s10+. Specifically this interferes with YouTube constantly. Regardless of the features, such as pausing the video when you take off one of the earpieces, this buffers and pauses the video constantly with no interference from me (the user). Third, as many people have complained, the charging case, while incredibly useful (when it works) is bulky and the earpieces don't always charge. Mine are less than a year old and i have had earpiece charging issues for the past 2 months. I went to the website, followed troubleshooting (cleaning, unpair, ect) and nope! still have issues charging. The light on the case used to light up when the pieces were in and charging (even if it was not plugged in) but now it doesnt. All that being said, i use these mostly for the gym and talking on the phone. People can hear me and the earpieces stay on about 98% of the time when working out. So when they work, they are great for what i bought them for, but now they are not reliable. AVOID - Just another unjustified, overpriced, Apple product programmed to die so you can spend more money. When these kick off i am going somewhere else.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound , very comfortable, charge lasts a good 6 or 7 hours !!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound. Hurt at first but adjustable.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. They hurt my ears pretty badly in the beginning but then I read about how to adjust the earloops and they've become my favorite pair of headphones ever since. The battery leaves something to be desired and it can be kind of confusing on how to put them in the case the first few times but eventually, I got the hang of it. I like how they connect to all my Apple devices easily and without any kind of issue. I wish there was an app that I could customize them a bit more with like what Skullcandy has, but that's not a deal-breaker for me. I didn't realize they qualify for Apple Care when I bought them so that was a nice bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Good for literally anything

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound, it fits good in the ear and it has good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great All-Around Listening Experience

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for several reasons: I have mostly Apple products, so they would have seamless integration; the advertised long battery life; the true wireless experience; and the advertised sound quality. I had never been a fan of Beats products, so I bought these out of a lot of hesitation. Working at Target in the early 2010s, I saw a lot of defective Beats headphones returned. A LOT. Now that Apple owns Beats and has done a lot of work to improve them, I thought I would give them a shot. These Powerbeats Pro sound and feel amazing. I forget that I am wearing them most of the time. I wear them for most of the day without putting them back in the case, and I rarely get a low battery notification. That said, the battery in the case is rather small and I'm constantly having to plug it in.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Justified purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best for the gym and running! These are better to workout in than my airpods pro 2 and they dont fall out. They get so load that I actually dont use them to their full potential. They also have great bass.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Running to the "Beat" of Dr. Dre

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for earbuds that I could use to (1) work with my new Garmin Fenix Pro, (2) run with, (3) fit my ears, and (3) without them falling out! I can say without hesitation that these earbuds checked all boxes. I'll admit that I had some trouble getting Garmin and the Beats to pair up. I honestly think that Garmin needs to step up their game with customer support. It was downright frustrating to say the least, but after physically stopping into the Best Buy store and having a GeekSquad associate help me, (btw - they were awesome) my earbuds have worked flawlessly ever since. The sound quality is amazing too!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    I love these hadphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using these headphones for quite some time now. They have excellent sound quality. I love the easy to use volume feature and song pause/playback, and my favorite part is using Siri. I use these for my daily run and they have never fallen out of my ears once. I also get extremely sweaty, have ran in pouring rain, and have not had any issues whatsoever when wet. Because I do my runs and walks alone and am female, I love the fact that if I feel unsafe at any time, I can activate Siri with my voice to call my spouse or emergency services without having to waste time trying to call on my watch-and that feature has never failed me once and the audio is crystal clear. That peace of mind alone makes these five stars for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased these headphones for my mom for Christmas in 2024. My mom loves these headphones. She works with her hands and it’s easy for her to take calls and listen to music with these headphones. She can’t live without them! Best present she has received so far.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Valerie

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Powerbeats Pro! The sound quality is great, connect to my devices easily, stay in place, and are comfortable to wear as well! I also bought a pair for two of my older grandsons and they too are loving them.

    I would recommend this to a friend