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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 30033 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the product's excellent sound quality, comfortable fit, and impressive battery life. Its comfort, powerful bass, lightweight design, and appealing color options are also frequently praised. Conversely, some customers have reported issues with connection stability, inconsistent charging, and occasional pairing difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1426 Showing 28,501-28,520 of 30,032 reviews
  • Rated 5 out of 5 stars

    Fit great on ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great when I walk around the house doing things.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for working out but

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for running, a tad uncomfortable otherwise though.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    not satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to love powerbeats and had used the previous versions for several years. The sound in the previous pairs I owned was one of the best and, at times, was much better than the original apple AirPods. This item had several issues: 1. the cable that goes above the ear is much larger than my previous ones and is not adjustable; 2. the sound is too low no matter how I tried to adjust it in the settings; 3. this headset is not compatible with all the devices I was using my previous set with. I am very upset over this purchase also because it was a Christmas gift to myself, but now I will have to shop around for another pair.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, the sound is about the same as the regular Beats

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Only works with apple

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple messed up some great head phone's buy not playing nice it's 2 bad

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome workout speakers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is everything the AirPods were supposed to be! Love them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great to listen the music

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorites my only complaint is the case is too big to bring it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced for the Quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not last a year...had constant connection issues and after multiple factory resets, firmware updates, etc., it just wasn't worth using it. Bought a cheaper Galaxy Buds, and although Galaxy Buds sound sound as good as Powerbeats Pro, at least I have no connection issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unsatisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My products were never delivered not happy at all with your delivery service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Great earphones and easy to use for anybody.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible couldn't get them to work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never purchase any apple products from best buy because of the warranty and you have to call apple if u want to return within 14 days they suck!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Fair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, but earlids are horrible they quite hard on the ears

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Be prepare to buy insurance for 3 years

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last 2 years before you start having problems. Really!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work with my phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left side did not work with my phone ,the samsung galaxy s24 ultra. I returned this product to exchange them for the samsung airbuds 2

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ear Buds Don't Stay in my Ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats don't stay in my ears regardless of which tip I use.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Earphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good hurts ears after hours but very good beats product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Bluetooth headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but not the deep bass I been led to believe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent excellent excellent excellent excellent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Powerbeats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these beats but had to return the mic went out on one of them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy These - Terrible Sound!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've got an iPhone 11. The review for these headphones said they were the best Powerbeats, but they aren't. The ones I got had no base. The treble was so overwhelming it hurt my ears. The best EQ was Tiny Speakers. I'm turning them.

    No, I would not recommend this to a friend