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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 30040 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1456 Showing 29,101-29,120 of 30,050 reviews
  • Rated 2 out of 5 stars

    Stopped working in less than a year.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for almost a year and last week one stopped working, and the other is starting to go out. Going to try and return them for a new pair, hopping it's just a fluke

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with sound. Also felt like I had to reset every other day, shouldn’t have been issues since it was connect with iPhone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hurt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones really hurt my ear if you are looking for good wireless headphones I think AirPods are the way to go

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Breaks Down

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent when they work, but they don’t work for long. This was my second pair to give them another chance after I got them a few years ago. Just bought them in late June and now at the end of august the left one does not work and the right one has static. Didn’t drop them or anything, just one day stopped working. Reset them, disconnected, restarted phone, nothing fixed them. Disappointed that they are putting out such low quality products now. P.S. the first pair broke pretty quickly as well.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Stopped charging

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One ear bud stopped charging after 5 months. For the money paid, I expected better quality.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Not good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enouh bass the right ear piece never wanted to charge do not recommend

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Awesome earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very apprehensive of spending almost $200 on earbuds. But I’m glad that I did. I work 12 hour shifts and am able to listen to music/audiobooks while I’m working. I can only have one earbud in at a time so the fact that they work independently of each other is great. I love the fact that the case itself stays charged, so that when one earbud is at a low charge I can switch it for the other fully charged earbud. Then the low earbud will start to recharge itself in the case. They are very comfortable over the ear. I also like the fact that they will read a text to you when you receive one. The only complaint that I have, is that I wish that the case was a bit slimmer so it would fit more easily in a jeans pocket.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pro beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine didn't hold charge good. They were also uncontrollable to the upper part of my ear as well as well as to the enter part of my ear. That was despite enter exchangeable buds

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Love Hate Relationship

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th pair of beats. I love the first year of it. Great sound, battery last all day, great connectivity. The second year, one stops connecting to Bluetooth or does not charge at all or the charge just last 20 minutes. Only recommend for one year.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Rude manager

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is perfect but it had a deal if you buy the headphones you get 4 months Apple Music free and Best Buy didn’t want to give me the 4 months and the manger was very rude.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Right earbud dead

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They started off nice. Bought in january and now the right side won't play music or even up. Kept pristine and never dropped or anything.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Pairing

    Rated 1 out of 5 stars

    Right side ear bud does not pair with phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the ear bud does not pair . I have to struggle to get both ear buds to be paired to my phone. Not a right choice.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Okay if you don’t care for quality sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay I guess. Caught them on sale. Not satisfied with quality (shallow overall). No heavy bass. Shrill trebles. Mid-tones are lost. Uncomfortable also. Returned.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Great Fit - Right Side Disconnects

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was really excited to use these for the gym. Fit and sweat resistance were main concerns, and they fit better than any headphones I've owned, and didn't cut out due to sweat. Issue is the right ear piece would repeatedly disconnect, despite full battery. No way to turn it on, unless I put them back in the case and repaired them. Would work great for 15-20 minutes, then right ear would turn off again. After this happening a half dozen times in a 2 hour workout, I gave up. To be honest, the sound quality isn't even all that great. Decent, but nothing spectacular, and volume doesn't get loud enough. Ended up With JBL for a third of the price, that don't fit as well, but get louder and so far haven't disconnected. Really wish these would've worked out, as I love the fit, but when one quits halfway through a run, it's certainly not worth the overinflated price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Long lasting

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great and they last for quite sometime before either dead as well as the case. The design gives it a more secure hold versus AirPods

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned. The fit was below average. Noise cancellation was abysmal. My line of work is a bit noisy. And I could hardly here what was playing through the earphones

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    Charging issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to love these AGAIN, as they are my 2nd pair. They fit my small ears perfectly. The sound is very good. The major problem with them is the charging. When the case is closed, they can get joseled around and get out of place, thus not chargi g. I have spoke to customer service about this and got no solution other than to go to the Apple store.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Apple Waste

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are crap and a waste of money. They do not retain a connection, ever. Don't waste your money, buy anything else.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Runners/gym-goers/active people rejoice!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great at what they were designed to be which are sport earbuds for the average runner/gym go-er/active person. If you fall into that category, you’ll appreciate these because as I’m sure you already know, finding good earbuds for the gym that can stay put and take heavy sweat are really really hard to come by. Sound quality is pretty good and not having a super tight seal is ok too because it allows for ambient sound to come through which is sometimes needed and it really isnt that bad anyway. Leaving bad reviews for sizing/fit issues and technical issues, I can somewhat understand. But alot of the bad reviews on here are from users that want these to be something other than sports earbuds. Thats what airpods are for.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great over the ear earbuds.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. They have a long battery life and a great range. I can go anywhere in my house, away from my device and have no static or disconnection. I have a 4 bedroom, 2 story house. At work, i was able to walk at least 200 feet away from my device, with no issues. Orginally, one thing i didnt like was that I could only pair these with one device at time. Meaning if i have it paired to an ipad, i cannot pair to my phone until I unpaired it from the ipad. There has been a software update for beats products. Now I am able to pair to 2 devices at one time. Having over the ear earbuds is awesome.

    I would recommend this to a friend