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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 30026 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the product's excellent sound quality, comfortable fit, and impressive battery life. Its comfort, powerful bass, lightweight design, and appealing color options are also frequently praised. Conversely, some customers have reported issues with connection stability, inconsistent charging, and occasional pairing difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1443 Showing 28,841-28,860 of 30,025 reviews
  • Rated 1 out of 5 stars

    Bought two pairs and both broke within 2 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased two pairs for my wife and myself and both broke withing the first two months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats ear plug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bass is not as loud as the original beats, and its not loud enough.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to put on, hurt my ears. I tried for 2 weeks now and they just hurt .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stays in place. My ears get a little sore after prolonged use. Not noise canceling, but should be in light of the price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Customer service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor customer service. Stay away. Better earphones out there anyways.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible purchase after 1 year.. I would never recommend these headphones to anyone. Waste of money

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    they are not what i expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fail in the box when you take them off they stay connected to your phone, they call you and you can't answer your cell phone because they stay connected and change them and the new ones do the same, they work a few days well and then the same

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not durable

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Randomly stopped working within a month of purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worsttttttttttttttttttttttttttttttttttttttttttt

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don't work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work sometimes even when fully charged. I don't use them at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I wish that someone contacted me about this review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have something problem with this item. That I wish that's something form best buy contact me . Because they tell me we're the best

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ouch!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely uncomfortable in ears. Purchased warranty which Best Buy refused to honor.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ear buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    poor fit no matter how many different buds you try really low sound they really stink

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Dissatisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very uncomfortable in my ear. Volume is extremely low even when on high.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice Fit, Sound not so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the overall fit of these, but I returned mine, not loud enough and you can't change the bass settings.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound is not that great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I expected, quality of sound is not to great for for amount paid and for being beats! And been owned by Apple. Not very happy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my wife. She hasn’t had them a year yet and they already are starting to not hold a charge very long.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beats pro wireless OVERRATED

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats are so Overrated!!! I prefer the Jabras Active Elites or even Jaybirds or Sonys... Beats have poor Bass in my opinion

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No quality here. Mine did not last long. For the price you can get much more quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't even buy these things, I'm not sure who did but thanks for the 25 points for writing a review!

    No, I would not recommend this to a friend