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Customer reviews

Rating 4.4 out of 5 stars with 22293 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers regard the Powerbeats2 Wireless Bluetooth Earbud Headphones favorably, particularly praising the sound quality, comfortable fit, and wireless convenience. Many appreciate the lightweight design and long battery life, although some find the price to be high. A few users experienced issues with volume control and occasional connection problems. While some noted the bass could be improved, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1083 Showing 21,641-21,660 of 22,292 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Great sound but ...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second paid of beats in the last year and a half. The cord broke on the first pair . On the second pair the speaker came loose and was only hanging on by the wires. I did do a warranty claim on these. I purchased June 2015 and they broke March 2016. They asked me a few questions and mailed me a box to ship them back in. Supposedly they will be shipping me a brand new pair in the next 7 days. I hoping that I will have better luck with these. The sound quality is great and they are very comfortable! I just wish they would last longer than a few months especially when you pay close to $200 for them

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    For The Price They Should Sound Better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these after reading many reviews that raved about the sound quality. I charged them completely and was so excited when i put them in my ear as I was expecting an amazing aural experience. They are even stylish and super comfortable. I turned on the music and was utterly disappointed! I turned the volume all the way up on my phone, adjusted the sound settings, unsynced and resynced the BT...nothing made these sound better! In fact the factory apple iphones have better sound than these headphones. I hopped on the metro and took them back as the really are not worth the money. Plus...its a good thing BB price matches...they are 30 dollars higher than retailers such as Target and BH Photo which have them at $144! So dont waste your time or money!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound/bass and super fast connection. These are great for running!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones for workout

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this headphones. Great quality and good for workout.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound for these wireless earbuds. Will definitely purchase more.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Buttons don't work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Powerbeats2 wireless to use at the gym. I charge them about once a week. After 3 months or so, and after several times of pulling my headphones out of my gym back and having no charge (so maddening!), I took a closer look. It turns out the power button no longer works to turn off the headphones. There is absolutely no way for me to turn them off. So that means, they are continuously using battery - 24 hours a day. The only way for me to still use them is too keep them charged at all times, unplug right before a workout, then plug them back in. I brought them back into Best Buy to ask about a return or exchange (with receipt and all original packaging) and was turned away after no solutions were offered. So much for my Elite Plus membership. Oh, and as an added bonus, the volume/skip button does not work with my iPhone 6 Plus. A waste of $200.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Decent, but no great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two pairs of these headphones. I purchased the grey/blue set and I purchased the grey/green set for my wife. We were looking for a wireless set of headphones for our daily work out at the gym. Upon purchasing these for $149.99 at the time I figured we would give them a try. I wanted to wait a few months before I wrote a review because I like to really give any product I purchase the benefit of the doubt. Here are a list of pro's and cons. Pro's: - Pairing was very easy - Sweat resistant, no slippage while working out. - Ample ear bud choices for comfort. - Battery life pretty decent once fully charged. - Comfortable to wear for extended periods of time. Cons: - Sounds quality sub par for $149.99 - Volume seems to be pretty low, even at max settings on both the device and headphones. - Carry case is real chincy. Would expect a little more for what you pay. - They claim quick charge, however I've tested the theory. Nothing special when it comes to charging times. Since purchasing the Beats brand I have tested other brands at the store and most were very comparable if not better. Sounds quality seemed low and at times I was sometimes struggling to hear my music. I made sure the volume was turned up the highest setting on the head set as well as my Galaxy Note 5. Clarity was pretty decent but like I said nothing gave me that wow factor with these headphones. The cost of other brands were anywhere from $40-$60 cheaper vs. the Beats brand. The Beats brand are decent however I think for the $149.99 I paid it just didn't meet the demand you would expect with how much they hype this brand. I would suggest giving a few other brands a shot before sinking your cash into these wireless headphones. If they were $89.99-$99.99 I would have given them another star and if they were a bit louder I would have been more satisfied with the purchase.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good one for gym!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality stuff, what a sound! really recommended for gym!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for running. They stay put, last long and have great sound. The only downside is that every once and a while the sound drops for a split second. Overall, very good and I would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good but bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound quality is good except it cuts out from time

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great head phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them very dependable . Fits Great in my ear and stays put.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Beware of the color options

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones themselves are fine. The ear hooks are a bit of a pain when you're wear eyeglasses or sunglasses. Other than that they are comfortable, and sound great... Loud too, if you want them to be. Overall, easy to set up and link to device (I only tried to my watch and iPhone)... However, I only got it to work with Music and general apps... I could not for the life of me figure out how to get it to work with audio phone calls... Not really a major issue for me as I barely use 100 mins on my cellphone, but of course the first time I wear them someone decided to call me rather than text... And it wouldn't work. Hopefully I can figure out the issue there. Lastly, I am not sure if the review goes under the overall Powerbeats2 Wireless page, or if it goes under the specific color that I purchased... which was the "Red" and grey option... Totally not red. It's more of a neon coral, leaning on pink. Was about to send them back because of this but I don't mind too much, however I am sure others wouldn't like the hassle of receiving a pinkish headset when expecting red and then having to exchange them and wait longer.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Buy on sale!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The powerbeats2 wireless are very good headphones. I would recommend purchasing them on sale since the original price is a bit overvalued but I am pleased with the sound quality and battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 3 out of 5 stars

    Good earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this earbuds only three stars because they wouldn't stay in my ear when I worked out . They are wireless which I like but for some reason one earbud would keep coming out even though I change it to the smaller buds that come with the earbuds.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    great sound, comfortable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it a few days, but so far I'm finding they're great for the gym. Sound is excellent and they sit comfortably around the ear and don't fall off during my workout.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great ear phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear phones fix perfectly and am able to use them at work.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    One of the best wireless earbuds i have ever seen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best wireless earbuds i have ever seen !! sound gr8 . very light weight . clarity amazing . no complain . i am bose fan but after buying this now i am beats fan .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very light weight with good battery life.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I listen to these headphones mostly when I am active (working out, mowing the lawn...). They are very lightweight and (once you get them in the ear properly) they stay put. Decent sound.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Definitely worth buying!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little hesitant buying these because of the price, but I am so happy with the choice I made! They have amazing sound, easy access volume control, and have never fallen out of my ears while running.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones to run in Or exercise in never fall out

    I would recommend this to a friend