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Customer reviews

Rating 4.4 out of 5 stars with 22293 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers regard the Powerbeats2 Wireless Bluetooth Earbud Headphones favorably, particularly praising the sound quality, comfortable fit, and wireless convenience. Many appreciate the lightweight design and long battery life, although some find the price to be high. A few users experienced issues with volume control and occasional connection problems. While some noted the bass could be improved, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1088 Showing 21,741-21,760 of 22,292 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Easy to Use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reviewing several products it seemed that this was the best option. They only downfall is that Best Buy does not have a contract to "take back" the product if something goes wrong. When we did have to exchange it once it was a pain to go through the company and not Best Buy. Overall the product is great quality, easy to use and stay in place too.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Workout headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have great sound quality and stay on very well even during a strenuous workout

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones. stay in while jogging. easy to connect with phone. great sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i love these earphones!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was a little worried about getting white because i thought that other colors will rub off on them, but they're still in really good condition after 2 months!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Purchased of Wednesday, returned 3 days later

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was in the market for workout headphones. A couple of buddies at the gym recommended these for the great sound and light weight form factor. Currently using the LG Tone HBS-910 which I have no complaints about whatsoever until attempting squats on leg day. The bar tends to make the the LG's raise up while squatting. Nothing too bad but you will need to readjust them after each set. Fast forward to this week. Purchased the powerbeats on Wednesday, charged them up and synced them to my GN4 and headed straight to the gym. The bass was spot on. Not too overbearing but definitely deeper than my tones and I honestly thought these were definitely a good investment, all they way until the next morning. Powered the powerbeats on and nothing happened, only the light flashed which a assume means pairing mode however no device could connect or detect them. Tried connecting my ipad, galaxy S6, and GN4, as well as my iPhone 5S. Neither device could see the powerbeats in the list of available bluetooth devices. Followed the instructions to factory reset the headphones which actually worked and allowed all devices to connect. Used them most of the day Thursday until the battery died. I charged them again to a full charge and had the same problem as before. None of my devices was able to detect the powerbeats2 for the 2nd day in a row. This time, not even factory resetting the headphones could resolve the pairing issue. I'm pretty there was a pairing issue out of the box, however at this price point I had higher expectations. Returned them to best buy on Saturday of the same week. Sticking with the LG Tones.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two stars only because I like the way they fit. Sound quality is horrible, definitely not what I expected from a Beats product, but then again Apple owns them now so I guess this is what I can expect in the future. Bluetooth range is ridiculously short, even with a full charge.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Loved the headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    picked this up for my wife so that she can use it while doing stuff at home and when she out for a jog and stuff and i must say, she loved it and so did i

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 1 out of 5 stars

    Flawed! Audio, video out of sync!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The $200 powerbeats2 are well built, good sounding earphones that feel great when put on...extremely light and comfortable. Unfortunately, as the title suggests, there is a 2 second lag in audio while watching a video. I tried these with an iPhone 6 and iPad air, both updated to iOS 8.1.1. I also tried 2 other brands, one costing half the price, that did NOT exhibit any lag whatsoever. Of course a 2 second lag while listening to music is not a big deal but is extremely annoying when trying to watch a movie or a YouTube video. In response to my email, beats customer service says they are looking into the lag issue but do not have any specifics if or when a fix will be available. What a shame! I was so excited to finally get my hands on this product, but now I'm just as disappointed! Returned!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Product!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item last year for my son for Christmas. He is a college student living in the dorms and I felt this would be something cool -- and useful -- for him. He loves it. I just bought another one for my husband for Father's Day and he loves his too. In fact, he said it was his favorite gift this year, and he got many awesome things! Now I need to buy one for me!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    no good for galaxy phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery last long time, but if you have a galaxy phone and you want this Headphones for it I wouldn't recommend it, the volume is super low when paired to a galaxy phone, also I don't know if is me but the left side hurts my ear I have to leave it a little loose on that side.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphones ever. cancels out background noise well. very durable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son, great clarity and comfort.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use; lightweight; battery lasts long time; I recommend them

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great wireless earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and fit. Gift for my daughter she really enjoys them.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Favorite

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones these have the best sound and fit great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, very light weight, and holds a charge for hours.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is awesome. Very comfortable. Good for working out.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Price

    Rated 1 out of 5 stars

    So not worth the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my first pair Before Christmas of 2015 they lasted for a little over two months and just stopped working. Apple replaced them, they lasted 5 months and now they've stopped working and the volume control piece broke off. I don't even use it, I keep it set in one place. just absolute piece of junk for over $150 so I've been searching, not even on Best Buy cuz their service isn't so good either and they weren't helpful at all, on Amazon with different price points. theyre just for the gym I don't need Best quality, just to sound decent, stay put and pair easily. but I just think that in this price range there are definitely better products out there. shame I've had 3 pr Ur Beats and loved them always thought it was a great product. it seems that since Apple bought them they're just making really cr***y roducts.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use, great sound quality, comfortable for my ears.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is good. It is great for working out very convent.

    I would recommend this to a friend