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Customer reviews

Rating 4.4 out of 5 stars with 22293 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers regard the Powerbeats2 Wireless Bluetooth Earbud Headphones favorably, particularly praising the sound quality, comfortable fit, and wireless convenience. Many appreciate the lightweight design and long battery life, although some find the price to be high. A few users experienced issues with volume control and occasional connection problems. While some noted the bass could be improved, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1105 Showing 22,081-22,100 of 22,292 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Sometimes the sound cuts off

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes it makes the phone get really hot. Is very bulky and it need to offer smaller ear buds. The sound quality is great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave a 1 star review because they do fit in your ear very well and that is the only positive thing about these. I use these about 6-10 hours week and primarily for working out. I have gone through 3 sets since purchasing these. It's the same issues - either they stop turning on or the battery doesn't hold a charge. Now I am going on my 4th set and Beats/Apple will not replace them since it's past the 1 year warranty. I would not purchase these if you are looking for headphones that are built to last.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    STAY AWAY!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful sound,they hurt my inner ear and they stopped working after 2 months. I'm still under the 1 year warranty am they sent me to apple repair forc"help". I sent my ear buds and they never sent anything back. Awful "costumer service" why would this product stopped working so quickly. Took good care of them and they're so expensive you would think you're getting good quality for the price. NOT WORTH IT! !

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not that great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not load enough , the sound quality is not to bad but my first Gen LG tone has better bass and is loader, also the souND quality is better as well and alot better price

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Be careful - break easily

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were great while they lasted. I bought them at the end of January and here we are on October 13th. The volume up button has completely sunken in and is now unusable. The skip song button is on its way out as well. I am very careful with these. I never ball them up and shove them in my pocket, nor do I throw them around. I do use them daily, but I am not a brute. To have buttons die off 9 months after spending $150 on ear buds is unacceptable to me. I am giving Jaybirds a shot.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds sweet!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sit on my head perfect and don't budge an inch at the gym wether I'm doing cardio or on the weights and the bluetooth range is the best out of all of the ones I've tried before.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not very good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit but very poor sound compared to the wired powerbeats 1. Bass is nearly nonexistent. Returned them for solo 2's.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not sweat- and water-resistant!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep this in mind, I went though 3 brand new set (gave them a try) I go to the gym a lot and do hours of intense cardio, and yes im soaked in sweat when I'm done with my workout. After the 2nd or 3rd workout the headphones stopped working. 1st one after i worked out, i turned it off and the next day it will not turn back on nor charge. 2nd pair during my workout it turned off and when tried to charge/turn on it blinks red 14x's before it turns itself off. 3rd pair during my workout the music cut off and all i got was white noise until i turned it off, it did not turn back on and when i try to charge it it says red for hours. Not happy at all with the product, BEATS wants to send them my damaged one, they give me a repair number for it and then send me my same ones back. I just wanted a fresh new pair. Im so happy I purchased insurance on these. I will be going back to Bestbuy again but this time to going with a different bluetooth brand overall. Would not recommend if you sweat a lot.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good enough

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a pair when the huge sale was going on. Loved them at first but then had some problems. Bluetooth signal kept fading when my phone was in my pocket

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Absolute worst workout headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not on my 4th pair of Powerbeats 2 - obviously you will ask if I dislike them so much, why I have had four pairs. I still have them only because I keep returning them because they constantly break. I have returned to Best Buy as well as Apple directly. Each of my Power Beats suffers from the same issue - these are marketed as workout headphones, however they are anything but that for any person that even breaks a sweat. The placement of the command unit is in such a place that any sort of sweat will trickle down the left wire and fry the unit. At first the volume will stop working, then all the functions will cease to work until finally you can n o longer charge them. Since Apple wont refund me I will just keep returning them until I am out of my one year warranty. There are many other better options on Best Buys site, including a brand which coats their headphones in Liquipel for this main reason. I do have three pairs of Beat over ear headphones as well and have never had issues with those. If I could give these powerbeats a zero I would, and I would say stay away.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Great when they work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had these headphones for 4 months now and have sent them back twice for volume issues. First time the volume button came apart. I sent them back for repair. They were returned and worked for about a month and now I am having to Send them back again because the volume control no longer works. Very frustrating when you pay so much for something and the quality is not there.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love them!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dr. Dre wireless earbuds are wonderful! No cords to hassle with especially when you are working out or participating in an activity. I would recommend them to everyone!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Not for Android devices

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the S7 Edge (Android 6.0.1) and there is a lag with these earphones for videos. I'm not going to return these because I only use this for working out with music. So the lag doesn't affect me. IF you're looking for an all around bluetooth headphone, then get the Bose AE or OE bluetooth.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst wireless headphones ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought these today and I can't wait for the store to open so I can return them! Took them out of the box and connected to my iPhone very easy. Turned on some music, I was less than impressed with the sound quality. I turned on a video and I started laughing. There was at least a two second delay between the sound and what I saw. For $200 you'd think these would be the best thing since sliced bread. My iPhone headphones sound better than these without the lag!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEST

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT SOUND GREAT FIT GREAT PRODUCT!!! I WOULD RECOMMEND TO A FRIEND!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were the best headphones I have ever bought for myself, they worked fine, the battery was sufficient, and they were perfect for my workouts (I run up to 3 miles a day), so these were doing the job. Everything was great until the left headphone broke, the part the goes in the ear detached from the base, only hanging by 2 small cables. Buy with caution!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for workouts

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know everyone loves or hates beats - I bought these for my trainer as a gift and he loves them - I've tried them great for hard workouts!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement pair i bought for the original. Not big on the color but they get the job done. Battery could last longer but its all good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Love It. :(

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But the Wife loved it more. Its Gone. I want it Back, for Christmas 2016. That's why I am Writing this Review.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs Better Warranty

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really did like these headphones but I had to return them because you cannot get the BestBuy warranty with these. And the Beats warranty is only for one year and you have to send them in and wait for them to come back. No thank you. And there are some repairs that are not covered and end up costing more than the headphone themself cost.

    No, I would not recommend this to a friend