Customer Ratings & Reviews

Noise canceling was not what I thought. Looking for office ise and didn't get that

Will never buy from best buy again. Product is good best buy isn't

Battery died and need replacement in less than one year

The headphones stopped working one ear at a time in the 5th month of owning and cherishing them

I had the headphones in my cart and all the way up until the last minute, it showed that the order would arrive by 12/24. As soon as I cashed out, the arrival date changed to 12/30. Totally unsatisfied with the dishonesty.

No good. The volume is trash for the price of these. Maybe one day I can afford some Bose headphones

Covered by warranty but not a good experience. After a bit of research, this is a very common problem. I bought these for 1/2 off for black friday so i guess i got what i paid for (1/2 a set of headphones).

One ear phone goes out. I have returned twice . Same problem

I purchased this 2nd pair for my son Christmas 2025 and the right has stopped working just like the first pair.

These things hurt my ears… super cute but super uncomfortable for me.

Wow, really disappointing! Although it was on sale and an open-box with a trade, made the price crazy low, you get what you pay for! These could not be worn very long without ears hurting (and I have small ears). Also, I was very disappointed in the quality of sound for regular priced $200 headphones. My AirPods 4 blew them away. On the plus side, seamless set up with IOS and FindMy!!!!! Sadly, had to give in and return them.

Came super dirty no box and no charger had sticky residue over the headphone

Ordered open box excellent but doesn’t looks like excellent or a good condition

The product was fine. It was a christmas gift for my daughter, whose house in Altadena burned down on 1/8/25, with the headphones inside. She lost everything, including the headphones. Although I bought 2 years Apple Care, neither Apple nor Best Buy would replace or help. And although Best Buy SAID it would refund the $30 for apple care, it did not, and i have not heard anything further. I will not be shopping at best buy again.

A definite downgrade from Solo 3s which were the best in the Solo line. Sound is more tinny and garbled. Brought back after one day of use

Headphones went out to the point they will not connect to my iPhone 16. I called Best Buy to see about replacing them. I was informed there was nothing the could do. I’m highly disappointed because it hasn’t even been a year.

I bought these and the color was not as pictured. I took them back to exchange for a different color and Best Buy would not honor the price I paid. I even showed them the price I paid at another merchant because Best Buy is always stating they price match and they would not do it. It was an even exchange but they had gone off of sale at Best Buy the day before.

The beats would not connect with phone to talk but the music played well. Took them to Apple and it was a defect pair and they are replacing them

Been waiting for my order to be filled for a week now my first order was missed delivered and they have been giving me the runaround for a week now and every time I call to check on it they give me a new story and as today it have been a week and still waiting if you don’t have to order from Best Buy and can get it from Amazon and guarantee to get it please do so

They were ok, the color was not pink enough for me! The sound was not loud enough for. I returned.