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Customer Ratings & Reviews

$199.99

Customer reviews

Rating 4.7 out of 5 stars with 6470 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers have good things to say about the product's excellent sound quality, comfort, and long battery life. Many also appreciate its appealing design, cute color, and lightweight, portable nature, along with reliable connectivity and a good fit. On the other hand, some customers mentioned a low volume limit and a desire for more bass.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 312 Showing 6,221-6,240 of 6,470 reviews
  • Rated 1 out of 5 stars

    Don’t buy open box!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately i bought open box in what they said was excellent condition… Left side did not have audio at all and best buy refused to accommodate.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poorest customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    UPS delivered to wrong address, not signed by me. Best Buy does not allow UPS to accept claim and Best Buy knows I did not receive the product and after saying they would replace change their mid and did not replace. UPS tracking shows not delivered to my office, and my office was closed at the delivery time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Will not charge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the open box excellent condition option. Headphones look good but will not charge. Has been plugged in for hours and shows a red light. Wish bestbuy would have checked to see if they charge before shipping them. Left with a disappointed daughter and the hassle of trying to return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too small for adults

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones has its own carrying case with cords. Good headphones but are really small. Made for children and not adults in my opinion. They don’t stay on my head when working out so I can’t wear them as often as I would like.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Having problems with charging

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some reason no matter how long I charge them they only charge 50%

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    need refunded

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never showed up to my home and best buy told me to call the police....

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Pretty but uncomfy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep giving me headaches when I wear more than 10 mins.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re just ok I would highly suggest the Apple max pro they are more costly but much better.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my daughter and they didn't work from the moment she took them out of the package. I would like a refund for store credit or a new pair.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Malfunctioning

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio doesn’t work and disconnects constantly even when fully charged

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great for little kids

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my 14 year old daughter. She didn't like them because of the size of them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT WORKING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stopped working..They worked for a year stop.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No case or charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did get a charger nor case. Was told to go to any store . Haven’t got it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hurts ears

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter how you wear them they will Hurt your ears

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible, and lying floor sales reps

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, sales rep if they do not work item can be within 60 days, try to return within a little over a week . Not to mention I pay for the yearly warranty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My headphones stopped working I had them for a couple months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I have to returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my husband for Father's Day, he told me that the sound quality was not good, I returned them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The suction cup to your ears very painful . Made the mistake of wearing these while working, my ears had fever. Awful. Not for long term use. The mesh inside of the ears doesnt clean well either. Awful

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    One side went out

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One side went out and have a warranty but will not do it with receipt

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for less than a year and they stopped working.

    No, I would not recommend this to a friend