Customer Ratings & Reviews

Mediocre sound quality, hurts my ears after a while. Fine for the gym

The beats would not connect with phone to talk but the music played well. Took them to Apple and it was a defect pair and they are replacing them

Did get a deal an the young lady who help act like she did eant to be there

The product was fine. It was a christmas gift for my daughter, whose house in Altadena burned down on 1/8/25, with the headphones inside. She lost everything, including the headphones. Although I bought 2 years Apple Care, neither Apple nor Best Buy would replace or help. And although Best Buy SAID it would refund the $30 for apple care, it did not, and i have not heard anything further. I will not be shopping at best buy again.

The Beats Solo 4 are a big step up from older models. The sound is balanced and clear, with enough bass to keep music exciting without overwhelming vocals. I love the 50-hour battery life and the quick charge feature, which makes them super reliable. The foldable design is lightweight and stylish, and Spatial Audio adds a surprising level of immersion. They don’t have active noise cancellation or water resistance, which would have made them perfect, but for everyday use they’re comfortable, dependable, and a great mix of style and performance.

never showed up to my home and best buy told me to call the police....

These headphones felt so cheap when I took them out of the box, that I did not even bother charging them to use. I immediately returned them.

The first part lasted 3 months before not holding a charge. The replacement pair after a month the power light stopped working. So you can't tell is it on or even charging. Not a very well made product.

I’m sure these work just fine but thought they would be bigger then they are. Barely fit my kids head. Super small. Would recommend for a younger child or small headed female but not the average adult. Get the bigger ones!

they are too small for my ears. And after 30 min of wearing them, my ears hurt from the pressure of it being tight.

The audio doesn’t work and disconnects constantly even when fully charged

First off this is my opinion. I dont have a big head but the headphones were very uncomfortable to wear after 15min. I returned the item and got the same product but earphone buds.

They stopped working..They worked for a year stop.

Received these headphone January 6th, it is now July 29th and they won’t charge, won’t turn on, just completely crapped out, out of no where for no reason. 155 dollars for 7 months of use? Never again. :(

Unfortunately i bought open box in what they said was excellent condition… Left side did not have audio at all and best buy refused to accommodate.

These headphones stopped working after 4 months of purchase. BestBuy will only service them if they were broken within 2 months. What a shame especially when you have a membership with them, a credit card with them and they can validate you bought them from BestBuy.

Worked fine the few times I used them at the gym. Now I can’t turn them off and they are stuck in pairing mode. They keep trying to pair with any device that is close to them. I had to take them to Apple to see if they can fix them. They are probably going to send me a new pair. Too much money to be spending on headphones that only last a few uses. SMH.

They are not loud at all , I’ve had them for 3 1/2 months and the right side of my headphones do not work anymore , I do not know who to contact about this because they are still kind of new , I do want to return them as well . The sound is terrible , it’s so low that I can still hear my outside noise.

Horrible service from Best Buy customer’s service. Headphones never arrived, store used a roadie for delivery. Proof of Delivery from roadie was from his car across the street. Call Best Buy at least 4 times to file a complaint and was turned down every single time. Their resolution was to look for local law enforcement. Will never buy again from them. Really disappointed and upset with my purchasing experience.

I regret these. They squish my glasses against my ears no matter how i adjust them and stretch them. The sound quality isn’t even a trade for it. Not particularly good.