Customer Ratings & Reviews

I bought this to listen to the TV at night and it wasnt a good match. Couldn't control the sound easily.

Crazy bc I didn’t even receive my headphones we reached four to Shipt and Best Buy no type of help what so ever. Only Reviewing bc they sent a email so buyer be aware don’t do same day from Shipt . I purchased AirPods from apple after this mess

Not a fan of how they fit. They sit on top of my ears instead of completely over and around them. Would rather have earbuds or over the ear headphones since I need them for long sessions.

One side stopped working out of nowhere, I had to return the product.

No matter how you wear them they will Hurt your ears

Terrible fit, questionable sound, I returned then I would have bought the Beats Studio Pro, over ear if I had to do it again.

Beats are not made to last. They intentionally make it last for 13 months, right before the warranty expires. I’ve had 3 experience with beats and all were the exact same. Product made to stop pairing and forced to buy a new one.

Beats are not made to last. They intentionally make it last for 13 months, right before the warranty expires. I’ve had 3 experience with beats and all were the exact same. Product made to stop pairing and forced to buy a new one.

When I bought my 1st pair of earphones, immediately I tried them on before leaving the parking lot and sadly they were defective. The entire left earphone did not play any sound I went to return this pair and the second pair had the same issue. I sat in the store for an hour asking to replace the earphones and they refused, telling me it wasn’t possible. Ultimately ended up leaving with no earphones, displeasing service, and a refund.

Kept not connecting to iphone and just displayed ready to pair but never worked.

Second time buying beats from Best Buy, I bought these beast in July of 2024 and 4 months in they just stopped working completely. beats are way to expensive to have to go through this issue.

This is from my experiance and opinion only. The sound quality is okay at best, that is with a lot of equalization, even through the 3.5mm audio input (outside equalization program). The fit is terrible for individuals with medium to larger sized heads (purely subjective), build quality is okay. Returned not worth it, at least not for me.

Did get a charger nor case. Was told to go to any store . Haven’t got it

I got my beats less than 5 days ago and the right side already stopped working when I’m using it with Bluetooth. If I plug it to the headphone jack they both work. I tried resetting it, different phones, nothing work. I’m so disappointed, I looked online and apparently this is a common issue.

My headphones stopped working I had them for a couple months

Had for less than a year and they stopped working.

I purchased these for my daughter and they didn't work from the moment she took them out of the package. I would like a refund for store credit or a new pair.

One side went out and have a warranty but will not do it with receipt

Beats headset start to glitch from second month of purchase.

UPS delivered to wrong address, not signed by me. Best Buy does not allow UPS to accept claim and Best Buy knows I did not receive the product and after saying they would replace change their mid and did not replace. UPS tracking shows not delivered to my office, and my office was closed at the delivery time.