Customer Ratings & Reviews

It wasn't the pink that i was expecting. I thought it would've been a darker pink.

It’s a pretty good headphone but sometimes the sound can be off

Did not come with charging or aux cord. The description said excellent and came with all items I need to find cord to charge.. so can’t accurately rate

the sound system stop working in one of the ears, after 3 weeks

The headphones stopped working one ear at a time in the 5th month of owning and cherishing them

Absolutely unacceptable experience. I ordered a pair of headphones and received an EMPTY box - no product inside! I contacted their support immediately with photos and proof, and they still refused to issue a refund or send a replacement. This is not just bad service - this is fraud. Do yourself a favor and stay far away from this store. They take your money and give you nothing in return. Total scam.

Ok headphones they where a little too small for me

These things hurt my ears… super cute but super uncomfortable for me.

I purchased this 2nd pair for my son Christmas 2025 and the right has stopped working just like the first pair.

Noise canceling was not what I thought. Looking for office ise and didn't get that

Headphones went out to the point they will not connect to my iPhone 16. I called Best Buy to see about replacing them. I was informed there was nothing the could do. I’m highly disappointed because it hasn’t even been a year.

Do not purchase mine have stopped charging after a year.

Honestly worse headphones for the gym. It slips off easily. The sound isn’t even that good. I can still hear others/ noise.

Covered by warranty but not a good experience. After a bit of research, this is a very common problem. I bought these for 1/2 off for black friday so i guess i got what i paid for (1/2 a set of headphones).

Wow, really disappointing! Although it was on sale and an open-box with a trade, made the price crazy low, you get what you pay for! These could not be worn very long without ears hurting (and I have small ears). Also, I was very disappointed in the quality of sound for regular priced $200 headphones. My AirPods 4 blew them away. On the plus side, seamless set up with IOS and FindMy!!!!! Sadly, had to give in and return them.

I bought these and the color was not as pictured. I took them back to exchange for a different color and Best Buy would not honor the price I paid. I even showed them the price I paid at another merchant because Best Buy is always stating they price match and they would not do it. It was an even exchange but they had gone off of sale at Best Buy the day before.

A definite downgrade from Solo 3s which were the best in the Solo line. Sound is more tinny and garbled. Brought back after one day of use

Been waiting for my order to be filled for a week now my first order was missed delivered and they have been giving me the runaround for a week now and every time I call to check on it they give me a new story and as today it have been a week and still waiting if you don’t have to order from Best Buy and can get it from Amazon and guarantee to get it please do so

Took product up to Best Buy on Decatur for them to give me the run around. Ended up taking product to apple for repair.

They were ok, the color was not pink enough for me! The sound was not loud enough for. I returned.