Customer Ratings & Reviews

I brought this ps5 controller and beats solo 4 and the lady picked it up so she can deliver it and now i wake to a message saying it was unable to deliver last i check she was down the street now she taking it back to best buy like HUH? I spent too much money of my hard earn money to be play games with yall now i havw to wait 10 BUSINESS DAYS FOR A REFUND! Im not playing wit yall yall playing with my money and time

UPS delivered to wrong address, not signed by me. Best Buy does not allow UPS to accept claim and Best Buy knows I did not receive the product and after saying they would replace change their mid and did not replace. UPS tracking shows not delivered to my office, and my office was closed at the delivery time.

Bought the open box excellent condition option. Headphones look good but will not charge. Has been plugged in for hours and shows a red light. Wish bestbuy would have checked to see if they charge before shipping them. Left with a disappointed daughter and the hassle of trying to return.

Headphones has its own carrying case with cords. Good headphones but are really small. Made for children and not adults in my opinion. They don’t stay on my head when working out so I can’t wear them as often as I would like.

No matter how you wear them they will Hurt your ears

For some reason no matter how long I charge them they only charge 50%

I purchased these for my daughter and they didn't work from the moment she took them out of the package. I would like a refund for store credit or a new pair.

Did get a charger nor case. Was told to go to any store . Haven’t got it

Keep giving me headaches when I wear more than 10 mins.

My headphones stopped working I had them for a couple months

They’re just ok I would highly suggest the Apple max pro they are more costly but much better.

Had for less than a year and they stopped working.

One side went out and have a warranty but will not do it with receipt

Beats headset start to glitch from second month of purchase.

Bought for my 14 year old daughter. She didn't like them because of the size of them.

Both stopped working a few months later no warranty so I’m screwed

Horrible, sales rep if they do not work item can be within 60 days, try to return within a little over a week . Not to mention I pay for the yearly warranty.

I would not repurchase these headphones. They slide off of my head and my hair gets caught in the ear piece.

I purchased beats solo for my daughter on March 2, 2025. They stopped working in June 2025. Money Wasted!

The suction cup to your ears very painful . Made the mistake of wearing these while working, my ears had fever. Awful. Not for long term use. The mesh inside of the ears doesnt clean well either. Awful