Customer Ratings & Reviews

The sound is all right. I owned a pair of the Solo 3 years ago and loved them. These were ok and when I made a call they couldn't understand me. I gave them away.

One star because I had to overseas customer service, no help !!!This order receives zero stars please do not order I repeat don’t I originally ordered on July 6. I have not received my order yet. All it says in the app is is pending a return will today’s date is August 2, 2025 on the sixth. This would be a month be by your return policies are very horrible. I feel like I’ve been robbed off. I should have had a refund by now!!!!!!!!!

Noise canceling was not what I thought. Looking for office ise and didn't get that

Absolutely unacceptable experience. I ordered a pair of headphones and received an EMPTY box - no product inside! I contacted their support immediately with photos and proof, and they still refused to issue a refund or send a replacement. This is not just bad service - this is fraud. Do yourself a favor and stay far away from this store. They take your money and give you nothing in return. Total scam.

Battery died and need replacement in less than one year

Will never buy from best buy again. Product is good best buy isn't

The headphones stopped working one ear at a time in the 5th month of owning and cherishing them

I had the headphones in my cart and all the way up until the last minute, it showed that the order would arrive by 12/24. As soon as I cashed out, the arrival date changed to 12/30. Totally unsatisfied with the dishonesty.

Covered by warranty but not a good experience. After a bit of research, this is a very common problem. I bought these for 1/2 off for black friday so i guess i got what i paid for (1/2 a set of headphones).

No good. The volume is trash for the price of these. Maybe one day I can afford some Bose headphones

I purchased this 2nd pair for my son Christmas 2025 and the right has stopped working just like the first pair.

One ear phone goes out. I have returned twice . Same problem

These things hurt my ears… super cute but super uncomfortable for me.

Wow, really disappointing! Although it was on sale and an open-box with a trade, made the price crazy low, you get what you pay for! These could not be worn very long without ears hurting (and I have small ears). Also, I was very disappointed in the quality of sound for regular priced $200 headphones. My AirPods 4 blew them away. On the plus side, seamless set up with IOS and FindMy!!!!! Sadly, had to give in and return them.

Came super dirty no box and no charger had sticky residue over the headphone

The product was fine. It was a christmas gift for my daughter, whose house in Altadena burned down on 1/8/25, with the headphones inside. She lost everything, including the headphones. Although I bought 2 years Apple Care, neither Apple nor Best Buy would replace or help. And although Best Buy SAID it would refund the $30 for apple care, it did not, and i have not heard anything further. I will not be shopping at best buy again.

A definite downgrade from Solo 3s which were the best in the Solo line. Sound is more tinny and garbled. Brought back after one day of use

I bought these and the color was not as pictured. I took them back to exchange for a different color and Best Buy would not honor the price I paid. I even showed them the price I paid at another merchant because Best Buy is always stating they price match and they would not do it. It was an even exchange but they had gone off of sale at Best Buy the day before.

Headphones went out to the point they will not connect to my iPhone 16. I called Best Buy to see about replacing them. I was informed there was nothing the could do. I’m highly disappointed because it hasn’t even been a year.

Ordered open box excellent but doesn’t looks like excellent or a good condition