Customer Ratings & Reviews

These things hurt my ears… super cute but super uncomfortable for me.

Wow, really disappointing! Although it was on sale and an open-box with a trade, made the price crazy low, you get what you pay for! These could not be worn very long without ears hurting (and I have small ears). Also, I was very disappointed in the quality of sound for regular priced $200 headphones. My AirPods 4 blew them away. On the plus side, seamless set up with IOS and FindMy!!!!! Sadly, had to give in and return them.

One ear phone goes out. I have returned twice . Same problem

The product was fine. It was a christmas gift for my daughter, whose house in Altadena burned down on 1/8/25, with the headphones inside. She lost everything, including the headphones. Although I bought 2 years Apple Care, neither Apple nor Best Buy would replace or help. And although Best Buy SAID it would refund the $30 for apple care, it did not, and i have not heard anything further. I will not be shopping at best buy again.

Came super dirty no box and no charger had sticky residue over the headphone

A definite downgrade from Solo 3s which were the best in the Solo line. Sound is more tinny and garbled. Brought back after one day of use

I bought these and the color was not as pictured. I took them back to exchange for a different color and Best Buy would not honor the price I paid. I even showed them the price I paid at another merchant because Best Buy is always stating they price match and they would not do it. It was an even exchange but they had gone off of sale at Best Buy the day before.

Headphones went out to the point they will not connect to my iPhone 16. I called Best Buy to see about replacing them. I was informed there was nothing the could do. I’m highly disappointed because it hasn’t even been a year.

Ordered open box excellent but doesn’t looks like excellent or a good condition

The beats would not connect with phone to talk but the music played well. Took them to Apple and it was a defect pair and they are replacing them

Been waiting for my order to be filled for a week now my first order was missed delivered and they have been giving me the runaround for a week now and every time I call to check on it they give me a new story and as today it have been a week and still waiting if you don’t have to order from Best Buy and can get it from Amazon and guarantee to get it please do so

They were ok, the color was not pink enough for me! The sound was not loud enough for. I returned.

Sounds good, but for people with long hair is unconfortable , my kid soesnt want to use anymore

I’m sure these work just fine but thought they would be bigger then they are. Barely fit my kids head. Super small. Would recommend for a younger child or small headed female but not the average adult. Get the bigger ones!

Mediocre sound quality, hurts my ears after a while. Fine for the gym

These headphones felt so cheap when I took them out of the box, that I did not even bother charging them to use. I immediately returned them.

Honestly worse headphones for the gym. It slips off easily. The sound isn’t even that good. I can still hear others/ noise.

Not a fan of how they fit. They sit on top of my ears instead of completely over and around them. Would rather have earbuds or over the ear headphones since I need them for long sessions.

They didn't last very long; the left earphone failed. I could have just had a defective pair, but regardless, given their cost, this isn't an excuse. I would not repurchase Beats.

These are AMAZING! I am so glad that I found these on Best Buy's Website... They are comfortable, drown out all the background noise, and even look pretty. They were an open box item - great price and basically brand new!