Customer Ratings & Reviews

I bought that headphones and it only lasted working properly 2 months.i could only hear from one side. I called the seller and only got the run around.

they are too small for my ears. And after 30 min of wearing them, my ears hurt from the pressure of it being tight.

Took product up to Best Buy on Decatur for them to give me the run around. Ended up taking product to apple for repair.

Horrible service from Best Buy customer’s service. Headphones never arrived, store used a roadie for delivery. Proof of Delivery from roadie was from his car across the street. Call Best Buy at least 4 times to file a complaint and was turned down every single time. Their resolution was to look for local law enforcement. Will never buy again from them. Really disappointed and upset with my purchasing experience.

I never got my package I called back to you at refund. They can’t give me my refund. I would never shop for Best Buy ever again.

Do not purchase mine have stopped charging after a year.

Worked fine the few times I used them at the gym. Now I can’t turn them off and they are stuck in pairing mode. They keep trying to pair with any device that is close to them. I had to take them to Apple to see if they can fix them. They are probably going to send me a new pair. Too much money to be spending on headphones that only last a few uses. SMH.

Terrible fit, questionable sound, I returned then I would have bought the Beats Studio Pro, over ear if I had to do it again.

When I bought my 1st pair of earphones, immediately I tried them on before leaving the parking lot and sadly they were defective. The entire left earphone did not play any sound I went to return this pair and the second pair had the same issue. I sat in the store for an hour asking to replace the earphones and they refused, telling me it wasn’t possible. Ultimately ended up leaving with no earphones, displeasing service, and a refund.

I bought this to listen to the TV at night and it wasnt a good match. Couldn't control the sound easily.

They lasted about a month before the sound of static became overwhelming.

On side does not work anymore not to sure why. I know she loved the gift but one side no longer works

The Beats Solo 4 are a big step up from older models. The sound is balanced and clear, with enough bass to keep music exciting without overwhelming vocals. I love the 50-hour battery life and the quick charge feature, which makes them super reliable. The foldable design is lightweight and stylish, and Spatial Audio adds a surprising level of immersion. They don’t have active noise cancellation or water resistance, which would have made them perfect, but for everyday use they’re comfortable, dependable, and a great mix of style and performance.

They are not loud at all , I’ve had them for 3 1/2 months and the right side of my headphones do not work anymore , I do not know who to contact about this because they are still kind of new , I do want to return them as well . The sound is terrible , it’s so low that I can still hear my outside noise.

Second time buying beats from Best Buy, I bought these beast in July of 2024 and 4 months in they just stopped working completely. beats are way to expensive to have to go through this issue.

Crazy bc I didn’t even receive my headphones we reached four to Shipt and Best Buy no type of help what so ever. Only Reviewing bc they sent a email so buyer be aware don’t do same day from Shipt . I purchased AirPods from apple after this mess

Did get a deal an the young lady who help act like she did eant to be there

One side stopped working out of nowhere, I had to return the product.

These headphones stopped working after 4 months of purchase. BestBuy will only service them if they were broken within 2 months. What a shame especially when you have a membership with them, a credit card with them and they can validate you bought them from BestBuy.

I got my beats less than 5 days ago and the right side already stopped working when I’m using it with Bluetooth. If I plug it to the headphone jack they both work. I tried resetting it, different phones, nothing work. I’m so disappointed, I looked online and apparently this is a common issue.