Customer Ratings & Reviews

The product was fine. It was a christmas gift for my daughter, whose house in Altadena burned down on 1/8/25, with the headphones inside. She lost everything, including the headphones. Although I bought 2 years Apple Care, neither Apple nor Best Buy would replace or help. And although Best Buy SAID it would refund the $30 for apple care, it did not, and i have not heard anything further. I will not be shopping at best buy again.

A definite downgrade from Solo 3s which were the best in the Solo line. Sound is more tinny and garbled. Brought back after one day of use

I bought these and the color was not as pictured. I took them back to exchange for a different color and Best Buy would not honor the price I paid. I even showed them the price I paid at another merchant because Best Buy is always stating they price match and they would not do it. It was an even exchange but they had gone off of sale at Best Buy the day before.

The beats would not connect with phone to talk but the music played well. Took them to Apple and it was a defect pair and they are replacing them

Been waiting for my order to be filled for a week now my first order was missed delivered and they have been giving me the runaround for a week now and every time I call to check on it they give me a new story and as today it have been a week and still waiting if you don’t have to order from Best Buy and can get it from Amazon and guarantee to get it please do so

They were ok, the color was not pink enough for me! The sound was not loud enough for. I returned.

Sounds good, but for people with long hair is unconfortable , my kid soesnt want to use anymore

I’m sure these work just fine but thought they would be bigger then they are. Barely fit my kids head. Super small. Would recommend for a younger child or small headed female but not the average adult. Get the bigger ones!

Honestly worse headphones for the gym. It slips off easily. The sound isn’t even that good. I can still hear others/ noise.

Mediocre sound quality, hurts my ears after a while. Fine for the gym

These headphones felt so cheap when I took them out of the box, that I did not even bother charging them to use. I immediately returned them.

They didn't last very long; the left earphone failed. I could have just had a defective pair, but regardless, given their cost, this isn't an excuse. I would not repurchase Beats.

Not a fan of how they fit. They sit on top of my ears instead of completely over and around them. Would rather have earbuds or over the ear headphones since I need them for long sessions.

Do not purchase mine have stopped charging after a year.

I bought that headphones and it only lasted working properly 2 months.i could only hear from one side. I called the seller and only got the run around.

Took product up to Best Buy on Decatur for them to give me the run around. Ended up taking product to apple for repair.

I never got my package I called back to you at refund. They can’t give me my refund. I would never shop for Best Buy ever again.

they are too small for my ears. And after 30 min of wearing them, my ears hurt from the pressure of it being tight.

Horrible service from Best Buy customer’s service. Headphones never arrived, store used a roadie for delivery. Proof of Delivery from roadie was from his car across the street. Call Best Buy at least 4 times to file a complaint and was turned down every single time. Their resolution was to look for local law enforcement. Will never buy again from them. Really disappointed and upset with my purchasing experience.

They lasted about a month before the sound of static became overwhelming.