Customer Ratings & Reviews

theyre great except only one side plays audio but i love the color !!

Did not come with charging or aux cord. The description said excellent and came with all items I need to find cord to charge.. so can’t accurately rate

They’re uncomfortable to wear for any longer than 30 min.

Well they are not wireless you have to use cord to run to product you are using

I never got my package I called back to you at refund. They can’t give me my refund. I would never shop for Best Buy ever again.

On side does not work anymore not to sure why. I know she loved the gift but one side no longer works

Sound quality is okay for the price, lots of noise leakage

Great headphones, but I wouldn't call this pink. It looks like a off white with a hint of pink kind if color. I returned it an purchased a different color.

Great for kids other than that is not so good!!!!!

Did not like them Gave them awqy t To small should have ordered Bose

I bought that headphones and it only lasted working properly 2 months.i could only hear from one side. I called the seller and only got the run around.

Absolutely unacceptable experience. I ordered a pair of headphones and received an EMPTY box - no product inside! I contacted their support immediately with photos and proof, and they still refused to issue a refund or send a replacement. This is not just bad service - this is fraud. Do yourself a favor and stay far away from this store. They take your money and give you nothing in return. Total scam.

Bought this for my daughters Xmas present but had to return due to her complaining that it hurts her ears as u wear it for awhile. I saw some reviews of the uncomfortable ear phone but had to experience it myself ! But the looks of the earphone was cute I was disappointed I had to return it.

I purchased this 2nd pair for my son Christmas 2025 and the right has stopped working just like the first pair.

It’s a pretty good headphone but sometimes the sound can be off

Was looking forward to receiving and using these headphones bur sounds goes in and out too much.

It wasn't the pink that i was expecting. I thought it would've been a darker pink.

I purchased the open box excellent. Everything was suppose to come included. The package was delivered late. When it finally arrived the box was dented. I was missing the carrying case, the paperwork and the two beats cables (type c and 3.5mm jack). All i got was the slate blue beats and a no named third party type c black cord. Best Buy couldnt make it right by replacing my headphones with what they had a new pair. Instead i waited for almost an hour and the best they would do is refund my purchase and i have to wait 3 more days to get my money back. This is how they treat loyal customers. Give me a good unboxed unit when i paid for the excellent unit then cant take a couple dollars loss and give me a new unit when they messed up.

They didn't last very long; the left earphone failed. I could have just had a defective pair, but regardless, given their cost, this isn't an excuse. I would not repurchase Beats.

the sound system stop working in one of the ears, after 3 weeks