Customer Ratings & Reviews

The audio doesn’t work and disconnects constantly even when fully charged

They stopped working..They worked for a year stop.

First off this is my opinion. I dont have a big head but the headphones were very uncomfortable to wear after 15min. I returned the item and got the same product but earphone buds.

Unfortunately i bought open box in what they said was excellent condition… Left side did not have audio at all and best buy refused to accommodate.

they are too small for my ears. And after 30 min of wearing them, my ears hurt from the pressure of it being tight.

Received these headphone January 6th, it is now July 29th and they won’t charge, won’t turn on, just completely crapped out, out of no where for no reason. 155 dollars for 7 months of use? Never again. :(

I’m sure these work just fine but thought they would be bigger then they are. Barely fit my kids head. Super small. Would recommend for a younger child or small headed female but not the average adult. Get the bigger ones!

These headphones stopped working after 4 months of purchase. BestBuy will only service them if they were broken within 2 months. What a shame especially when you have a membership with them, a credit card with them and they can validate you bought them from BestBuy.

No matter how you wear them they will Hurt your ears

They are not loud at all , I’ve had them for 3 1/2 months and the right side of my headphones do not work anymore , I do not know who to contact about this because they are still kind of new , I do want to return them as well . The sound is terrible , it’s so low that I can still hear my outside noise.

I regret these. They squish my glasses against my ears no matter how i adjust them and stretch them. The sound quality isn’t even a trade for it. Not particularly good.

Worked fine the few times I used them at the gym. Now I can’t turn them off and they are stuck in pairing mode. They keep trying to pair with any device that is close to them. I had to take them to Apple to see if they can fix them. They are probably going to send me a new pair. Too much money to be spending on headphones that only last a few uses. SMH.

Crazy bc I didn’t even receive my headphones we reached four to Shipt and Best Buy no type of help what so ever. Only Reviewing bc they sent a email so buyer be aware don’t do same day from Shipt . I purchased AirPods from apple after this mess

Horrible service from Best Buy customer’s service. Headphones never arrived, store used a roadie for delivery. Proof of Delivery from roadie was from his car across the street. Call Best Buy at least 4 times to file a complaint and was turned down every single time. Their resolution was to look for local law enforcement. Will never buy again from them. Really disappointed and upset with my purchasing experience.

I bought this to listen to the TV at night and it wasnt a good match. Couldn't control the sound easily.

One side stopped working out of nowhere, I had to return the product.

Not a fan of how they fit. They sit on top of my ears instead of completely over and around them. Would rather have earbuds or over the ear headphones since I need them for long sessions.

Beats are not made to last. They intentionally make it last for 13 months, right before the warranty expires. I’ve had 3 experience with beats and all were the exact same. Product made to stop pairing and forced to buy a new one.

Beats are not made to last. They intentionally make it last for 13 months, right before the warranty expires. I’ve had 3 experience with beats and all were the exact same. Product made to stop pairing and forced to buy a new one.

Terrible fit, questionable sound, I returned then I would have bought the Beats Studio Pro, over ear if I had to do it again.