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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3159 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are pleased with the good sound quality, excellent battery life, and comfortable fit. Many also appreciate the sleek, compact design, great bass, and useful transparency mode. However, some customers have reported major connectivity issues, and a few find the maximum volume to be insufficient.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 141 Showing 2,801-2,820 of 3,157 reviews
  • Rated 1 out of 5 stars

    Beats Studio Buds Plus

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Beats Studio Buds Plus work perfectly for personal use. For example, watching a show/listening to music by myself. But i can’t hear or be heard during calls, everything is really low on both ends. Also when i try to SharePlay for music or whatever, I can’t hear anything unless i disconnect and play from my speaker. I bought a few electronic devices for Christmas/Black Friday and this was my only regret. And I know the issue is the buds because I’ve switched to other devices (including my Beats Solos) and have not had any of those issues. I know all the other features are fine, but SharePlay is a large part of my everyday livelihood so it sucks to not to be able to utilize the feature due to these earphones.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    I just got them today didn't test them yet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know they will be great and after these i wont have to buy anymore. I ❤️ the style and color of this product. I kniw i will be completely satisfied. I saw a lot of excellent reviews. I love music and i must have great sound quality and excellent performance. For all my favorite songs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The transparency looks cool. XS ear tips work great

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disconnect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two and they both randomly mute all the time

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Go with AirPod Pro!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed with these… I was hoping for good ANC and sound and both disappointed me… Also, kept cutting out!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Choose Powerbeats or fit pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The constantly fall out and I feel like I’m always readjusting in my ear. Ears lobes get sore by the end of the day

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not even worth $1.00

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are garbage, they constantly drop connection. Voice calls sound like you’re at the bottom of the ocean. If you’re an Apple user just stick to AirPods. Also Apple doesn’t repair these in store.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Facing Some issues

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant fit in my ears having issue with mic i used samsung buds for 3 years really nice exp but beats have bad exp

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Easy to set and fit good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound its not all that Bass need more options and different sound options

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst headphones EVER

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely worst headphones I’ve ever had in my life. WishI could give it zero stars.Had to return them three days later.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent sound but mic needs improvement.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone is not up to apple AirPods Pro 2 quality which I also have. Range is also much less compared to AirPods Pro 2.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When using these it's great for listening to music but when talking on these people can hardly hear you

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The warranty period isn’t what it used to be.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A week after purchasing in the middle of a call the person wasn’t able to hear me. I tried to return to Best Buy where I purchased basically told me that the return date had expired and that has been their policy for 5yrs. So I had to contact apple and send it to them to inspect and figure out what the problem with the earbuds. Now I have to wait and see if apple will replace or repair the problem with these new earbuds.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not bad just after 10 months everything declined

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but only lasted 14 months you be better going to Sony, sennheiser or jbl.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    muffled and returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By Far the worst headphones I have ever purchased. I only used them twice and both times the person either couldn't hear me or I sounded muffled. I ended up taking them back due to this issue. There was no point in keeping them if I couldn't be heard. They also fell out of my ears the two times I did wear them and try to talk on them. I have another pair of beats that I love but these were crap.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my wife. She complains they hurt her ears compared to her old Beats. When we talk on the phone it is hard to hear her almost like the microphone is bad in them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective item, defective satisfaction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience purchasing my Beats Studio earbuds was far from good. When I received the item, only one earbud worked. After numerous calls and configuring, Best Buy settled to tell me they couldn’t replace my defective item but only refund me. After discussing placing another purchase for a “replacement”, but an entirely new purchase, the customer representative told me there was a bulk shipment damaged and this particular item could not be replaced. Heads up- buy in store and test them out there to make sure they actually work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Disappointed in return policy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super excited about this product until the right bud started to crackle in less than a month. Come to find out, Best Buy’s return policy is 15 days! If I would have know that at time of purchase, I would not have spent $190 just to enjoy something for a month.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud enough and can't adjust volume. Battery life not lasting and irritating in ear

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No a good fit.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing special about these earbuds. My 20 dollar earbuds are actually better because these earbuds do not fit comfortably in your ears.

    No, I would not recommend this to a friend