Customer Ratings & Reviews

Mic stopped working less than a month. Dropped it off to Best Buy for repair or replacement which they said would be completed in 4-7 days. That was on October 22nd. As of today, November 15th Best Buy refuses to honor Total Tech Member warranty and provide a replacement. They’ve gone well outside of the estimated time frame and are throwing their hands up completely saying “well we had to send it to apple to repair and there’s nothing more we can do to help you. You’re just going to have to keep waiting despite the fact that you are a Total Member and have Apple Plus Care” both of which mind you claim to offer speedy repairs or replacement if the item can’t be fixed. Best Buy has become itching more than a glorified middleman taking your money to do what you could have done which is go to the manufacturer directly. These headphones are garbage and obviously not fixable. They’re neither worth the money or the extended protection you think you’re getting when you pay extra for Apple Care + and are a TotalTech member which they’ve now severely down graded and called “My Best Buy Total” …… waste of time and money! Just purchase from Amazon if you feel like gambling with these glorified ear plugs. They’d have taken the return and Id have gotten 5% cash back for the original purchase and saved the $179 a year I pay to receive the equivalent of no service at all from Best Buy. Now I have to contact Federal Trade Commission, log a complaint with the BBB and file for breach of contract warranty bc the quality of the earbuds and service from Best Buy is horrendous. Maybe I got a dud …..but with service like this it’s just not worth the gamble!

They are comfortable and very convenient. The battery life is awesome and the sound quality is superb. It's a winner!!!

I’m picky when it comes to in ear headphones, these have amazing sound quality, and the noise cancellation is perfect. Only downside is they sometimes don’t connect to my phone, but it’s not a deal breaker.

These were great can’t go wrong with Beats AirPods!!!!

love them I use them most for phone calls I drive a truck and my wife always ask me if im even at work lol because she can't even hear the noice of my truck don't use them much for music but when I do music sounds really good

I’m glad I brought them they are great. great quality they are very is to use

Love them have two pairs they are the best quality ear phone

They took forever to get into pairing mode, but after that they work great. Employees worked hard to get me the ones I was looking for.

It sounds like a Bose! I love it! The Bass was so superb, and it vibrates in my cellphone

Amazing quality products, especially with working at Tesla was exceptional at noise cancellation but also safety requirements are met

I have tried many different ear buds, I always prefer beats. My kid's are now using thier beats instead of thier airbuds

I bought these and the more I use them the more I like them. Easy to connect to devise. Quality sound!

Works fine with no issues. Sound quality is great with no static. Bluetooth connects right away. Good for music but not for movies

Overall great value! Best Buy best service. Thank you

The pros: The noise cancelling and transparency was super cool, they are small and easy to connect, they held a charge really well. The Cons: They didn’t fit in my ears super great, people on zoom said they kept going in and out. I’m biased and typically have hard ears to fit, I do love the beats brand so don’t let me review stop you! Just save the reciept. Best Buy is amazing with returns!

Crispy, clear sound and longer battery life, easy pairing no issues

The best sounding ear buds for the gym and anywhere with the noice cancelling you only jesr your music not even the background music from the gym speakers come through

These are the best. Love beats signature sound. The bass has clarity. The trebele is balanced as well. Great sound.

These earbuds are great for everyday use. Great quality.

Amazing! The apple technology in these headphones havr truly made them some of the best headphones. The ANC is top tier, fit is okay and the sound is great.