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Customer Ratings & Reviews

$228.00
Save $121.99
The comparable value is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 15153 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the product's excellent sound quality, comfort, and long battery life. They also appreciate its perfect fit, appealing design, and reliable connectivity. However, some customers have noted concerns regarding the volume level and the product's price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 720 Showing 14,381-14,400 of 15,152 reviews
  • Rated 1 out of 5 stars

    Needs more innovation and higher quality materials

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The build quality on this product feels cheap. The design has not changed in more than a decade. The only think I enjoyed about this product was the easy pairing process with Apple products.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t receive. Very disappointed in Best Buy. Smhh

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy Bose instead of Beats!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after 5 weeks and could not get a refund from Best Buy. Bose is the best. Never again for Beats!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No bass

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it. Sounds terrible. No bass high tones tinny sounding

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap plastic!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned these since Christmas, cheap plastic on the leg broke. Get the good warranty or they will tell you to kick rocks. Or so they say, doubt it though

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not charging/ reset.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on 12/24/2024. It doesn't charge since last week or can't reset per the instructions from support. I have to call and have been waiting for 30 minutes to connect to tech support to schedule in-person repair. I don't know how long it takes to fix it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is ok. They feel cheap and are uncomfortable. The ANC is trash compared to other brands in the same price range. For the price point Bose or Sony is a much better deal.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, the headphones did not work when received. So I had to return them right away.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Weak bass for the cost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the headphone were weak in bass and the surround sound that when connected the feeling was weal as well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Good sound but really uncomfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound is good, but these hurt my head after about 20 minutes of use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mysterious sounds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I was listening to music a loud ringing sound started playing out of nowhere

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TERRIBLE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sounded like I was under water and the voice was so low they didn’t get loud and noises cancellation didn’t work i literally had my headphones for one day and I had to take them back the next day literally

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Same as old gen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont really think there was any big changes from old gen same sound quality and same bass only change was a slight improvement on noise cancellation and new usb c charging

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t order online ever!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t get them because Best Buy’s delivery service sucks!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    uncomfortable and defiantly not worth the price I paid, returned

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t excessive with these on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not exceed or with these on especially if it’s intense and you are sweating. It’s like the sweat makes the sound stop. Have these for a mo th now and was such a wasteful but.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats and hair dont mix!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the sound but after ripping my hair out ofnthe ear pieces several times the day yhey arrived I returned them the nextvday.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No es recomendable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the product five months ago for my son and the sound insulation on one side no longer works.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Bass Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very disappointed with the sound quality. It has weak bass compared to the first generation of Beats headphones. I bought a set of headphones from Amazon for $80 which sound way better! "Deep Bass". It's very disappointing considering I paid over $300. Every since Apple took over the quality has gone down.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is not loud enough and difficult to pair with iphone

    No, I would not recommend this to a friend