Customer Ratings & Reviews

I will never buy beats again. I don't even want a beats to be around me. They're absolutely terrible. We spend a lot of money on these and they already have electrical issues and knocking after a few months. I think I forgot to buy a warranty for us? So I'm hoping this review will get me my money back.

Very disappointed with Best Buy. I purchased two of the Beats. The package has never been delivered to me. Went I to store at Best Buy they stated they can not help. For one week I have been trying to get this resolved. No resolution yet online live agents tell me 24 I will be co tasted and guess what I have not been. I expected more from Best Buy on customer service

Way to expensive for quality! There are cheaper headphones with better sound!

The old original beats were better theses are trash not good at all especially for the price the earbuds are better

I got this headphone for Christmas of 2023, and when I wear it, it was so comfortable. When I turned it on, and turned on the bluetooth on my phone, something popped up for my headphone. And when I hit connect, it connects so quickly. And when I turn on a noise cancellation on my headphone, I can totally hear nothing at all. And when I play music, or stream a TV on my headphone, it totally sounds like a professional audio, like it has an excellent bass. And when I connect my USB-C for my headphone to any device, it actually has a lossless audio, and there are 3 different sound profiles, like Beats Signature, Entertainment, and Conversation. I really love it. Thank you, Dr. Dre for making this headphone! You should buy this headphone.

Sound was Fair, the ear cups were to small for me, and my ears are not big. Not worth the price, in my opinion.

Horrible wish they would of been louder and more bass

Purchased August 25th Barely any difference from the previous model. Went down $100 tried to get a price match and was denied for being 1 day outside return window? no 30 day return policy. That is bad business practice and horrible for customer relations...

Honestly, Im not sure how why these have such high ratings. I listen to edm music on the regular— sounds like crap in these. I have beats solo pros and those are excellent. I kept having to manually connect these beats to my phone every use and the most annoying part— you have to manually turn them off with the button rather than just closing them. Annoying & bad sound quality. I returned.

sound leaks and they connect and disconnects on its own sound quality is ok.

These headphones have given so much trouble sent them to Apple for repairing 5 times. They keep replacing them but it’s always another issue Nose cancellation is not working Then it wasn’t charging at all Can’t hear well on them

Incredibly disappointed. Zero base. I would never purchase again. The skull candy is half the price and far better.

Pros USB-C, color, connection from distance Cons, cheap build, trash case, hot ears, no sound adjustable

Speakers are to low not for me had to make a return

The sound is okay, the app is fine for what it needs to be. Comfortability is awful.

they provide full cogerage but the sound is very thin, even for tracks that are bass heavy

Comfortable, got them for the noise canceling…..But Noise canceling is not great!

Really low, i dont know if i got a defective pair or if they just are automatically extremely low. I hate i missed the window to return. My 30.00 jbl are louder. I also dont like the way the material make my ears sweat.

Poor quality, very quiet and awful level eq. the audio also bleeds out super badly!

Almost comical how bad these are. Returned right away. I cant believe anyone is buying these! Took them bck and bought Sony XM5, they sounded great but the top band bothered my head so I returned those and got the XM$. The Sony XM4 are amazing.