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Customer Ratings & Reviews

$228.00
Save $121.99
The comparable value is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 15154 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the product's excellent sound quality, comfort, and long battery life. They also appreciate its perfect fit, appealing design, and reliable connectivity. However, some customers have noted concerns regarding the volume level and the product's price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 723 Showing 14,441-14,460 of 15,152 reviews
  • Rated 1 out of 5 stars

    Scammed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    RECEIVED AN EMPTY BOX! I HAVE CONTACTED BEST BUY SUPPORT SEVERAL TIMES! FILED A COMPLAINT WITH UPS! HAVEN'T RECEIVED ANY HELP WITH THIS ISSUE!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t in very good condition, when it said excellent condition

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Head phones stolen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not receive this item it was stolen. I would like a refund and you guys told me that is not possible which is ridiculous because I know it is.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones is not loud enough, it was a bad buy!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Durability: came broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes static noice with using ANC or Transparency mode

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as the first gen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as the earlier models. My first generation beats sound 10 times better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy terrible quality control

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you get this you run the risk of it just randomly deciding on ending its existence and playing screeching or wind noise while it’s on noise cancellation or transparency mode. Not worth the risk don’t buy from beats, get something better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    buy by mistake

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not nice color don't buy this. i return the 1st day look like black but are brown.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sad cause i have only used them 3 times.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So basically i have had issues, with having static when having it read my audio books. So disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Domt buy online

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are fine adter i returned the used broken ones sent to me originally. My advice is to just go to the store or they will try to sneak returned merchandise as new. Opened it and hair and fingerprints all over it also they sounded terrible. Had to go to the store to get a replacement.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not comfortable and returned - went with Bose.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats were not comfortable and actually hurt, so these were returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats are trash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to break, painful on ears after wearing them for a while

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Open Box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was incredibly disappointed to lesrn that these headphones were an open box item for a reason. Now I have plans to pay an extra $20 for a brand new pair. If the new pair wont sync with my tv I think Im boycotting the beats products all together. Very disappointing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I do not recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my work, not good for calls, people can’t hear, every one was complaining you sound far away. I can’t return it because I passed the deadline

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is okay. They are extremely uncomfortable as the ear cups don’t move and the clamping force is extremely tight so it hurts your ears. I returned these headphones immediately. There’s a reason these $350 headphones are usually on sale for $199

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unsatisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough bass, and you can’t get a configuration that works

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Uncomfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these on sale half off and that was not enough to justify keeping them. These are the most uncomfortable headphones! The headrest digs into your head and the ear cups sit on your ear instead of around fhe ear. Save your money and save up for airpods max. You will be glad you did.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are too big and they are always falling, can’t make them anymore smaller

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Noise cancellation issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation has known issue. It’s sounds like white noise when in use. Deactivated don’t have the issue.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaper head phones work better in all that has to offer

    I would recommend this to a friend