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Customer Ratings & Reviews

$189.99
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The comparable value is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 15168 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the product's excellent sound quality, comfort, and long battery life. They also appreciate its perfect fit, appealing design, and reliable connectivity. However, some customers have noted concerns regarding the volume level and the product's price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 716 Showing 14,301-14,320 of 15,168 reviews
  • Rated 1 out of 5 stars

    Worst experience ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst customer service ever. Went to the store the day before to exchange, customer service “Closed” needed appointment. Came back the next day, warranty expired the day before. Just shop Online

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not comfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They aren't comfortable and definitely not for use for long hours.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Kinda midd

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I would give them a 7.5/10 the sound quality just wasn’t given

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced fluff

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arent all the fuss. The Bose QuietComfort has much better noise canceling abilities. These are basically made for iphone use only being able to use spatial audio and not considering phones of different makes. They also pop in your ear when you have them on making them very uncomfortable. Gor a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats Studio Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a little bit more than a month ago maybe 36 days and they’re already loose. They don’t stay on my head and they feel like they’re going to break. They were brand new, not open box or refurbished. Very disappointed in how fast they pretty much fell apart within a month. I would not recommend.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re okay but I recommend something else like Bose headphones

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    Used to be better…

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best, color is nice but sound sucks. Comfortable to wear but clicks on one side. Switching from one device to another is bad, you have to forget device in order to reconnect… these headphones used to be better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    They’d be okay if they were free

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average sound, average noise cancelling, slightly uncomfortable, but the biggest down side is how often the iOS updates make the headphones unusable. Every time there’s an update the headphones have something stop working. Returned and disappointed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a previous pre Apple model of these and they are way better. These aren’t loud at all and have no base. You can hear everything on the outside as well. Not for me. I returned them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These worked great up until the return period passed. Now every time I use them the music skips CONSTANTLY! Once I disconnect them, the music plays fine through whatever device I am streaming off of. Very disappointed and now there is no way for me to recover the money I wasted.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Noise Cancellation isn’t that great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation isn’t that great compared to AirPods Pro

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sound quality very poor, not loud enough.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of sound was very disappointing. At this point apple airpods and beats ear buds are louder.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The bass isn’t that great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bass is not as expected. I expected more from beats.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not worth the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Beats Studio Pro’s are lacking in bass and volume. Since Apple purchased the Beats brand the overall sound quality is subpar at best.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They alright.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They ended up being uncomfortable after an hour of use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Noise Canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise Canceling isn’t that great. It doesn’t truly block out everything

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beats-Studio Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low volume. Mic sucks for conversation... overall poor product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ehhh

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where really nice at first but now sound static on one side how jead phones make sure you get warranty i didnt now regret it not even 3 months old

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Theyre alright

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Nothing crazy, wish they changed up the design a lil. Xm4 sound better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats that are just too much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for son, he loves them but says sound in one ear isn’t working right. A little pricey for them to mess up like they are

    No, I would not recommend this to a friend