Customer Ratings & Reviews

Been wanting to buy a headphones for myself and it is definitely the BEST BUY for “beginners” (Those who are slightly on the budget). But on the other side, you can hear the sound even when you are not wearing it, obviously others can hear what you are listening to.

Previously had a Sony headset, wanted to try out the Beats. Sound is much more clear and crisp in Sony. Beats disconnect randomly them reconnect. Never had a Bluetooth issue before with Sony. Beats are overrated, these were a gift so cant return. If you have long hair, it will get caught in the ear piece even if it's tied back. Must be the materials texture on the headset. Again never an issue with Sony

Well the left side didn’t work. So I had to return then and get a new pair. The new ones work great. The customer service was fast and efficient. Happy with the service.

Arrived on time. It is excellent to use, I love the case.

This was an amazing purchase, I used the Best Buy website and they made it very easy to purchase my headphones as well as make an account. I would recommend for all!

The product is good but the use of vegan leather defeats the purpose of premium the products are known for and the packaging has been reduced to less appealing form.

Amazing product, I have bought another one as a gift.

Got product same day! And in good shape! Will use again

Bought these in November of 2024 as a Christmas gift. Within a few months of use, the area where they adjust on one side broke. Luckily we bought AppleCare plan. Went to Best Buy, they said to go to Apple and we could get a replacement that day instead of them shipping them out. That was not the case, wasted 3 hours waiting for someone at Apple Store to see us, just to say they’d have to ship them out and send us a new set in a few days. That was April. Her we are again in September with the same problem. Apple Store employee said it was a known problem with these headphones, instead of upgrading us, then just sent us a refurbished set. Broke within a few months again. Wasting more time in the store to get them replaced and my son will be without them again while we wait for another replacement. I don’t have faith that we won’t have to do this again several more times before the AppleCare plan is up. He is not hard on them at all, but does use them daily. Buy yourself a better product.

Very loud and needed I use them in class to block out noise.

My headphones came dirty like they were used/touched a lot.They had marks on it. I don’t really care enough to return/exchange them because they work perfectly fine. Yes they’re good quality and I would recommend them but they make my head hurt after a while.

Very good , I wish they would fit better when I’m sleeping or a repeating button for my music to playback

They are wonderful, one of the best headphones I ever had!

I think this is great very great, so great that it’s great. I don’t even understand how great this could really be but it’s great thank you.

Great headphones, enjoy running with them. Recommend. Came in the original package with charger and cord. App lets me adjust settings.

I had them for over a year now and I wear them everyday!

I love them I js need to start walking now lol I said I’d use them to walk off some of this weight sooooo

I can still hear the rumbling of the car when im inside it, I can still hear the music when radio is on. The sound quality is fine, if the comfort is an issue id reccomend replacing the cushions with thicker ones.

The packaging for the headphones was outstanding!! My friend already loves them so much!! They make a great gift!

I bought these headphones to use with music and also working from home. I bought these to replace a pair of on the ear beats that I used for the same thing. I’ve had these headphones for just under a year now and they are the worst purchase I’ve ever made. They will not stay connected to my computer even though they say they are. It will work for all of the sound all besides when I try to take or make a work call. Then the sound and headphone mic will not work. It randomly makes the “disconnecting” sound when I’m not doing anything. Basically a huge waste of money I can’t return.