Customer Ratings & Reviews

Is good but not for the gym as it is not sweat proof. When the sweats gets in it damages the wires and the music starts to go in and out

Decent while they lasted. Made for good gym headphones, but they broke within a year… conveniently a year and a month so that it wasn’t covered under warranty.

I’m thrilled to have this product it really does help me study well with it

It was not noise cancelling. I was still hearing way more than I needed to. I bought them to have distraction free studying — without music but it didn’t work out that way. I live next to the train, I was hearing it loudly. I bought a bose ultra comfort and they are way better !

Good headphones easy set up with iPhone. Seem to have shorter battery life then what I would like.

Sounds good, but not as good as the original beats pro I had in the past

Fantastic headphones for a great value and easy shipping

It was a gift for Christmas haven’t try it but I asked for shipping and it came right on time like it said it will

My daughter swears by hers, so we gave it a try! Very glad we did.

loving the deals you guys have, and the items from here, i will continue to shop here good customer service.

Overall Rating = Poor, not because of the headphones, but because of Best Buy. The headphones are great now that I have a working pair. I bought an open box pair that said it would be in fine functioning condition for a discounted price. The shipping and delivery was all on time. However, when I used the headphones I could hear a static sound in the left ear. After doing some googling I found out this is a common flaw on these headphones. Luckily I had purchased Apple Care for the headphones. They replaced the headphones for me no problem. They actually sent me headphones and then I had to send back the broken ones, so I wasn't without any headphones. Tip from this is to make sure you get Apple Care. Best Buy supposedly tested these headphones and marked them as good to go.

I bought the headphones because the one I had before wouldn’t work on my new phone

Needed some headphones for the gym and ther have been amazing!

Really good headphones and not too tight but they don't fall off during workout

I bought these headphones in Feb 2024 and it's now July 2025 and they're unusable. The left earcup audibly popped when I was using them for a few hours in a row and now one side is just constant static. They were fine until then.

Great product and excellent customer service, almost everyone was ready and eager to help.

No need to buy this unless you care about the noise-cancelling feature. Sound quality has not improved from last previous models

Love them, they're great! Customer service at this location was helpful & easy!

Good experience and good product, employee was very knowledgeable about the product

This is one of my daughter’s Christmas gifts! She is so happy and enjoys endless music!