Customer Ratings & Reviews

Best buy uses Shipt to deliver packages and this one was picked up for a next day delivery and stolen by the driver. They didnt do anything to help me. It took me weeks to get my money back. Never ordering or shopping at bestbuy again. Too bad

The connectivity is horrible. I’m on replacement number 4 and I’ve had these beats for less than a month.

Nobody can hear me while I have these headphones on

Was too small on the ears and the sound isn’t good for the price and you can get something better like skullcandy or Sony.Too quite and uncomfortable on the head breaks really fast as well.

They are terrible. They're nothing like what they was when I first came. Also very difficult to answer phone calls and disconnect phone calls.

I got better sound from the skull candy crusher evo for my liking.. the audio eq on the beats didn't have enough range

Need to be much louder. Noise cancelation is very poor. I regret buying them.

Disappointed. Spending so much money on a pair of headphones just to be let down. Im returning them and wait til an actual upgrade comes out.

Studio beat 3s are the way better option! These were not worth the price and the sound is very low. Returned the same day.

Had to return the headphones in 30 days. Volume stopped working.

Way to expensive for quality! There are cheaper headphones with better sound!

The headphones are very loose. They are also very quiet. If I wear them for too long, the inner fabric rubs my ears and rubs the skin off. I've had them since December and already the right side is blasting static. There are better and louder headphones on the market.

Only one ear phone has audio. Google search showed other users reported the same issue. Followed troubleshooting advise but couldn’t make it work. Returned product as defective.

This did not work out. The connections were not appropriate for our TV which needed the new optical connection.

I will never buy beats again. I don't even want a beats to be around me. They're absolutely terrible. We spend a lot of money on these and they already have electrical issues and knocking after a few months. I think I forgot to buy a warranty for us? So I'm hoping this review will get me my money back.

Very disappointed with Best Buy. I purchased two of the Beats. The package has never been delivered to me. Went I to store at Best Buy they stated they can not help. For one week I have been trying to get this resolved. No resolution yet online live agents tell me 24 I will be co tasted and guess what I have not been. I expected more from Best Buy on customer service

I got this headphone for Christmas of 2023, and when I wear it, it was so comfortable. When I turned it on, and turned on the bluetooth on my phone, something popped up for my headphone. And when I hit connect, it connects so quickly. And when I turn on a noise cancellation on my headphone, I can totally hear nothing at all. And when I play music, or stream a TV on my headphone, it totally sounds like a professional audio, like it has an excellent bass. And when I connect my USB-C for my headphone to any device, it actually has a lossless audio, and there are 3 different sound profiles, like Beats Signature, Entertainment, and Conversation. I really love it. Thank you, Dr. Dre for making this headphone! You should buy this headphone.

Speakers are to low not for me had to make a return

The old original beats were better theses are trash not good at all especially for the price the earbuds are better

Purchased August 25th Barely any difference from the previous model. Went down $100 tried to get a price match and was denied for being 1 day outside return window? no 30 day return policy. That is bad business practice and horrible for customer relations...