Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$299.99
Save $50
The comparable value is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 15066 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers find value in the product's excellent sound quality, including its loudness and effective noise cancellation, along with its comfort and long-lasting battery life. They also appreciate its perfect fit, cool design, reliable connectivity, and lightweight nature, noting its good bass. However, some customers have mentioned that the volume can be low and consider the price to be a downside.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 706 Showing 14,101-14,120 of 15,063 reviews
  • Rated 3 out of 5 stars

    Not bad but needs bass

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't get me wrong these are good but not what I was looking for. All they need is some bass then these will be great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Sony XM3 is MUCH softer and quieter

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these about a week now. pros.. long lasting battery cons..Hurt my ears, cups are not soft noise canceling is not good

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats studio pro

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for these as they pair with Iphones seamlessy but they came up short horribly. Got them on sale for 179.99 on tax free week so was a great deal but they kept unpairing with my iphone 14 pro max and when listening to high bass music, some where mid way through the songs the bass would just go flat. I reboot the head phones and my phone and repaired and it repeated the same nonsense so I was over it and returned them. I eneded up purchased the Sony (long name for no reason…lol) XM5 but they are great!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working properly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these as a Christmas gift and was just informed that only one side of the earphones works. A purchased a pair previously about a year ago and the same thing happened and they were replaced. I suppose this is a common problem with this product or I'm just unlucky.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Low volume, minimal bass

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you purchased Beats, the beats base and audio quality. This product was certainly subpar and lacking both of that. I swiftly returned it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Decent

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent. Very high quality audio, but when connecting bluetooth volume is low. When connected through aux cord everything is normal.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returned after listening to others.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up returning.....Bose blew these out of the water.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad, Not worth paying full price

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on a deep discount. Im not an audiophile so they sound good to me. Battery life is less thsn advertised and I don’t know if I would keep them if I paid full price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beats are beat :(

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within one year with minimal use the headphones broke near the ear piece. Presumably from putting the headphones on and off.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not loud enough

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re cute BUT even with the volume on loud i can still hear peoples conversations as i workout

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bass is trash unfortunately

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cute but not better sound bass than the originals. Maybe why they were selling for so low.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t recommend

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is ok. It doesn’t connect to my iPhone properly. Makes weird noise when I’m on the phone.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    For the price is not what I expected

    |
    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I know that beats are not that well known for having good audio, but this time I thought it would be different, but I was wrong the xm4 still are much better than this

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Falls short to what beats used to be

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent features for Apple users, however sound quality falls short of expectations vs other over ear at this price point. Prone to bugs and high pitched noises with ANC. These issues seems especially present in environments with a lot of Bluetooth devices.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor quality headpiece/material

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset was very nice. Unfortunately, the material seems to be of poor quality. My (older) son used the product gently at home, and only had to fold/stow it for travel twice. Within nine months, the plastic on one side, where the hinge connects the earphones to the headpiece, broke into pieces. We were very disappointed. Beats is an otherwise reliable brand.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good and lack of info.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good. Description at the store is a little bit ambiguous. You don’t know the color of the product. So, if I could change something that would be my input.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DON’T ORDER ONLINE!!!!!!!!!!!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received a box with a stolen shirt in it. Door Dash delivered it with a slit on the side, tape in tact. Worse experience trying to get my $ back and $100. Gift card - had to cancel the order since they would clear the 2ns order.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the hype

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are average at best. They are not very loud and do not block out noise. I returned them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke easily

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke when i tried opening the headphone need a new one

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great for workout not on the phone

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the gym but they suck when talking in the phone. People tell me I sound robotic or choppy.

    I would recommend this to a friend