Customer Ratings & Reviews

This is a second time calling to resolve charging issue. It doesn't charge.

DO NOT ORDER ONLINE! I ORDERED THESE ON 11/26 FOR NEXT DAY DELIVERY, HAVE YET TO GET THEM. I HAVE BEEN TRYING TO REACH CUSTOMER SERVICE AND HAVE YET TO SPEAK WITH A PERSON. I AM VERY DISAPPOINTED IN BEST BUY FOR THEIR CUSTOMER SERVICE AND FEDEX FOR THEIR HORRIBLE SERVICE. MY BABY HAS BEEN WAITING FOR DAYS. HAD I KNOWN THAT IT WASN'T GOING TO BE NEXT DAY OR AT LEAST THE DAY AFTER THAT, I WOULD NOT HAVE ORDERED. BEST BUY SHOULD BE ASHAMED.

This worked for a few. And then few days later, noise cancellation & transparency works a little. And then, this headphone is making a rumbling, scratching & hissing noise on a right side on transparency & noise cancellation mode, & popping noise on both sides on transparency & noise cancellation mode, which is super annoying. Had to get it in for a repair, and then about a month later, it happened again. Do not buy from Best Buy!!! Waist of money, so not worth it.

For the price i thought the sound would be so much better they sound like regular headphones if you know what i mean i think my AirPods are louder honestly. I can barley hear it when its in the sound is in the middle

Driver did not drop off headphones at mailbox. They came to the building. Did not go to the main entrance. Then just drove away. Then BestBuy just decided they should refund my order instead of resending it. I’m so glad my original delivery date was selected as Feb 3rd but then claimed they tried to deliver it Jan 26th. Good thing all there help is just a chatbot.

theyre uncomfortable on the ears and the quality is subpar for other headphones on the price range. just get the sonys. i got these on a major discount but still not worth it

I connected this Studio Pro on my iphone 15 pro max. However, with 50% volume its still low. If you turn 100% its not that loud. Anyone experience like this?

Dont like the sound quality on these headphones. I have the beats solo 3 and they and they sound better than these new ones. Nothing bad on best buy buy disappointed with item.

Awesome with output sound but getting Mic connectivity issue with MS teams

Bought these headphones about a 1.5 months ago and they've worked perfectly until today. They have powered off and back on probably ten times while I'm doing work around the house. The headphones are charged to 95%, and they keep crapping out. Too bad I cant find my receipt, I would return these in a hot minute.

Huge disapointment, the bass was terrible for iphone which has no app only android. The treble was so loud and unclear it hurt my ears at 1/2 volumn. Not sure these other reviews are real. I returned after a day and bought the Momentum 4 headphone which had a Very warm and pleasing sound with great seperation between notes. Apple did something to these and must not want them to be close to there headphone. Take a hard pass on these and buy the Sennheiser Momentum 4.

The sound is not good, sometimes you hear very good but few seconds later the sound change to very bad

Get the sony xm5 instead, its worthwaever extra money u spend.

This doesn’t even work well with Apple Iipads or iPhone. It’s difficult to attach and while I can heard when I respond the people on Zooz can’t hear me so I have to turn off the head phones so I can be heard. What a waste of money

Purchased New Beats Studio Pros, they never cancelled noise, as they are supposed to. Apple determines them broken. Brought them to the Best Buy today, it turns out Best Buy offers only a FIFTEEN (15) DAY WARRANTY. If you need to buy Studio Pros, just make sure you don't buy them at Best Buy.

I have a total of 4 pair of beats headphones and they are all broken in the Exact spot!! I bought them for Christmas and paid 250 they are saying I have to pay $220 to repair! This is insane I am disappointed once again with the quality of these headphones!! They will not get any more of my money!!

these are the absolute worst headphones ive ever owned the bass on these headphones are little to nothing inlike the beats studio 3s that i have 2 months in the noise canceling sounds like theres a fan blowing directly in my ear rendering them unusable i will be returning these and will be getting the sony WH-1000XM5

Terrible my beats were bought from the open box side and they didn’t work. And since I got them from the open box when I went back to return them they said that don’t do refunds like what type of company does that I don’t know anything that would make me wanna go back there!!!!

My review is not for the headphone but bestbuy. I saw these same beats for $149 yesterday on their website and today they raised the price by $20 and say it a flash sale. Deceptive sale practice.

I love Beats and I DJ, but I got these as a gift and the sound is very low even when turned halfway up. I have a pair of the very first beats and the sound is better on those. Just got these yesterday. Could they be defective?? Please reach out to me. Thank You