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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 15108 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers find value in the product's excellent sound quality, including its loudness and effective noise cancellation, along with its comfort and long-lasting battery life. They also appreciate its perfect fit, cool design, reliable connectivity, and lightweight nature, noting its good bass. However, some customers have mentioned that the volume can be low and consider the price to be a downside.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 705 Showing 14,081-14,100 of 15,108 reviews
  • Best Buy Employee

    Rated 2 out of 5 stars

    Low audio quality

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I was suprised how bland these headphones are. Base was minimal, highs seemed very limited. Exchanged for Bose

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Clamps too tight

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clamp too tight, my ears hurt. Everything else is good

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Shhhhhhhhhh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to the AirPod Max, these are worth $200-$300. Compared to the $200-$300 Bose or Sony headsets, these are worth $50-$80. The AirPod’s (2nd generation) are the only thing I’ve worn that may be worth $500 (don’t tell Apple)

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them but I wish that they fit my ears better.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disapponted in my attempt to return.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This rating is because of the post sale service I recieved not the Beats Studio Pros. I never used these headphones. They were a present for my wife for Christmas for use on a cruise we were taking. She decided to use her iPods instead of these. They were not use and remained unopened. Our cruise lasted until one week after the last return date by which time they could not be returned. I felt that since I had been a lotal customer for years and never returned anything, they might make an exception. No luck either in store or on the chat line. I was elevated to a chat supervisor but after 40-45 minutes I gave up waiting I don't know that the supervisor even existed, but I felt that my business was not appreciated. Yes, I was out of the country and late returning these, but am highly disappinted in not getting to talk to a person who would care about my situation. I am sure the headphones are great being that they are Beats. But, feel like mybusiness is not valued.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh, just buy the last gen if you want beats.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's super heavy. In the headphone world there seems to not be a middle ground for weight. Either the heahpones are way too heavy for extended periods of time or way to light where any sudden movement can throw them off your head.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my husband. I'm very happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 1 out of 5 stars

    Upset!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these new Beats, to replace some Beats Studio 2. And honestly I was disappointed. The Studio 2, being much older, the sound is heard better and they are more comfortable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    THEY RIP YOUR HAIR OUT!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 days past the return period or else i would have returned. They sound great but any time i need to move them down or take them off they rip hair out and its more than a few hairs.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so back the only issue is when I receive calls they caller can’t hear me

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beats

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are ok just not used to the sound not being 100% as loud as they can be when the volume is turned off the way up. I am used to the older model of the studio beats

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great............................................!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plume is not as high as the other brands like sony

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not good quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had for 6 months and now the color is chipping away. Looks horrible for the amount of money i paid this should not be happening.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Same that last versions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing special, they dont last 40 hours as advertised, they are not native with ios and android as described so they disconnect from my phone randomly, and you can get the same quality sound from a $100 beats, in my particular case, don't worth the price.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats Not Loud enough, no base

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound isn’t as loud as I expected, and the bass leaves a lot to be desired—I wish I had chosen a different pair. After Apple acquired Beats, it seems like they sidelined the brand, taking what they liked and incorporating it into their own headphones. Unfortunately, I don’t plan on buying Beats again. It’s disappointing.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work fine but for some reason it’s the only pair of beats that doesn’t come with the capability to share audio with others. Very disappointing to find that out at the beginning of an 8 hour plane ride where I was going to watch movies with my gf

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price... ........................!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gooooooooooooooooooooooooooooooooooooooooooooooood

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    It is expensive for the sound it offers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio, but no volume and strong bass, This time the product disappointed me

    No, I would not recommend this to a friend