Customer Ratings & Reviews

I ordered what I thought would be a great pair of headphones: Beats Studio Pro. I would use these on a daily basis. I received the headphones in a sealed box, with no tampering. I opened the box and charged the headphones. I then synced the headphones to my I-phone but the name "Mardoqueo's Beats" appeared. I was surprised and unhappy, but even more so when I queued up a favorite film score and learned that the left earphone was intermittent. I called the closest Best Buy c. 20 miles away and made clear that what I received is a used pair of headphones: one ear is faulty. I was told that I couldn't return the headphones. Clearly, I would like to have a new, working pair of headphones. Steven

So i had these 4-5 years ago, and honestly they were way better in every way. There is no comparison from the old beats to these new ones, the bass in these new ones are terrible. Also, the noise cancellation doesnt cancel any noise at all. Very disappointed

Did not cancel out noise. I could hear everything at the gym. The sound quality was ok. The phone calls were probably the best, but I'm not buying these to talk on the phone. Plus, they kept falling off my head. I'm going to be returning today. Big disappointment.

i really liked these for the first 2 weeks, then a very very annoying humming sound started on one side of the headphones, returned them, got another pair and those did the same thing.

I wanted to like these earphones so much. I have the old version back in the day using faithfully for runs and workouts. I’ve had this set of earphones for two days mid workout. I hear a loud buzzing sound in the right ear phone. Not cool beats/apple but I know better things cost $30 to make if that. Returned them to get the skull candy crushers my original ones before I lost them., they had absolutely no issue.

I got these yesterday and I was super excited when I put them on and put my music on. I was shocked. I have beats earbuds and I love them. The base is amazing and the overall quality is great. But these headphones have no type of audio quality like the earbuds :( i’m probably gonna return these today and get a different friend because this is not what I was expecting especially for the price.

I give its 2 star its not good sound quality that I not expect from this expensive product and this headphone is very tight in your ear and u get pain in your ear if you using this in a month u get ear problem. So I don’t recommend this to any person

I feel as if The sound could be better and louder.

Its a great pair. But id rather go with my pods max. Returning the back today.

I got bought them because they where in sale $200 i wanted something better then my beats solo 3 wirless and i cant tell them apart at max volume they still sound low will be retuning them

I spent $250 on these and didn't bother with the $30 protection plan because that's frankly an asinine amount to ask for and I've literally never had a pair of headphones break in 35 years of being alive. A month later, these headphones fell from about knee height onto thick carpet and one of the headphones immediately broke, doesn't make sound anymore. Is this a joke lol? I've heard terrible things about these headphones but I never imagined they could be that bad. For $250 I expected them to be able to withstand the impact of basically gently laying them onto a soft surface, guess that was dumb.

This is a second time calling to resolve charging issue. It doesn't charge.

DO NOT ORDER ONLINE! I ORDERED THESE ON 11/26 FOR NEXT DAY DELIVERY, HAVE YET TO GET THEM. I HAVE BEEN TRYING TO REACH CUSTOMER SERVICE AND HAVE YET TO SPEAK WITH A PERSON. I AM VERY DISAPPOINTED IN BEST BUY FOR THEIR CUSTOMER SERVICE AND FEDEX FOR THEIR HORRIBLE SERVICE. MY BABY HAS BEEN WAITING FOR DAYS. HAD I KNOWN THAT IT WASN'T GOING TO BE NEXT DAY OR AT LEAST THE DAY AFTER THAT, I WOULD NOT HAVE ORDERED. BEST BUY SHOULD BE ASHAMED.

This worked for a few. And then few days later, noise cancellation & transparency works a little. And then, this headphone is making a rumbling, scratching & hissing noise on a right side on transparency & noise cancellation mode, & popping noise on both sides on transparency & noise cancellation mode, which is super annoying. Had to get it in for a repair, and then about a month later, it happened again. Do not buy from Best Buy!!! Waist of money, so not worth it.

For the price i thought the sound would be so much better they sound like regular headphones if you know what i mean i think my AirPods are louder honestly. I can barley hear it when its in the sound is in the middle

Driver did not drop off headphones at mailbox. They came to the building. Did not go to the main entrance. Then just drove away. Then BestBuy just decided they should refund my order instead of resending it. I’m so glad my original delivery date was selected as Feb 3rd but then claimed they tried to deliver it Jan 26th. Good thing all there help is just a chatbot.

theyre uncomfortable on the ears and the quality is subpar for other headphones on the price range. just get the sonys. i got these on a major discount but still not worth it

I connected this Studio Pro on my iphone 15 pro max. However, with 50% volume its still low. If you turn 100% its not that loud. Anyone experience like this?

Dont like the sound quality on these headphones. I have the beats solo 3 and they and they sound better than these new ones. Nothing bad on best buy buy disappointed with item.

Awesome with output sound but getting Mic connectivity issue with MS teams