Customer Ratings & Reviews

The headphones were in good condition I just hope they had the original box with them too

The sound is great, but the design is terrible. My hair gets caught between the earpiece and headband every time—also a wonky button design for volume/control. I am giving these to my son and getting another pair of Bose Quiet Comfort instead.

Great condition. Great product. Great service. Great.

Excellent quality and service, Best Buy is the Best

pretty good although at times they don’t sound too good and the noise cancellation is just okay.

Maybe I am too picky but I wasn't really impressed for the price.

For use as regular headphones, these are fine. That said, I bought them specifically for the noise canceling setting. After about a month, the noise canceling setting started having a static and ticking/popping noise no matter if connected to a device or used on their own. I’ve talked with Best Buy and Apple on multiple occasions. You have to send the headphones to an off site place for repair/replacement, explain the issue to 4+ reps, wait 4-7 days for them to send your repaired or replaced product back. The first time I received a replacement. The noise canceling worked for about a month again until the issue started happening again. I took them to the Apple Store again and they duplicated the issue in store and sent them away. Then, I got an email 2 days later stating the issue couldn’t be duplicated and my headphones were being shipped back. I contacted Apple and have once again had to explain multiple times, but honestly they’re no help. There a handful of threads on Apple Community forum where thousands of others have reported the same issue and that there is no resolution or support being provided by Apple. Save your time and money and don’t buy these. They’re not even worth a quarter of the cost or hassle.

The headphones do not connect with your phone easily. They say it’s connected and then when you play music it still comes out of your phone. Or when you try to connect it says it fails. When it works it’s fine, but there’s nothing special about them.

Great Purchase and i got a great deal everything about the beats was official

The noise cancellation is not very good and it’s not loud but I does sound nice. Sony, Bose, or skullcandy are better options

They are great casual headphones but wouldn’t recommend for gym use.

Great headphones except for the short battery life.

Doesn’t work well for me; the ear cups are too strong and can’t be adjusted. Signals over a long meeting sometimes are not stable. Have contacted customers service for a return service under warranty, which may take 5-7 days for inspection and shipping back

The headphones look and feel cheap, but overall sound quality isn’t bad. There is absolutely no bass in my headphones and they refuse to update to any new software. The lack of bass and padding on the headphones makes them a solid three stars.

Great headset all around. And the noice cancel is ok, not anything great and when you do have the headphones turned up you will tend to hear the audio leak through the headset which can be annoyong when you have random eyes peeking at you

I got me a pair for my birthday. They are not strong like before. The right earpiece broke got it fixed, and now both of them are broken. B

Excellent sound and noise cancellation. Be careful if you have long hair. Absolutely destroys my hair EVERY time I take them off.

The sound is really bad for a pro lable. I used to have the studio pro in 2019 and the new model is terrible compared to years ago. The bass is non existent and the highs are muffled. All mid sounds i would give it 3 stars but the buttons are even a issue.

The materials used feel kinda cheap. The audio quality is not fantastic. I would suggest air pod pro 2 instead if youre ok w earbuds or go w sony or bose for the over ear.

Great Head Phones. Nighmare dealing with Best Buy!!! NEVER BUY AN OPEN BOX ITEM. THEY WILL NOT STAND BY THEIR PRODUCT AND IF THE PRICE GOES UP YOU WILL PAY MUCH MORE JUST TO REPLACE A DEFECTIVE ITEM. Do yourself a favor get it from Amazon, or another much more customer friendly company!!!