Customer Ratings & Reviews

Purchased a little bit more than a month ago maybe 36 days and they’re already loose. They don’t stay on my head and they feel like they’re going to break. They were brand new, not open box or refurbished. Very disappointed in how fast they pretty much fell apart within a month. I would not recommend.

[Employee of bestbuy] Nothing crazy, wish they changed up the design a lil. Xm4 sound better

These are a waste of money. I can’t even talk to people on the phone without it glitching.

Worst customer service ever. Went to the store the day before to exchange, customer service “Closed” needed appointment. Came back the next day, warranty expired the day before. Just shop Online

It’s ok better to go with apple it’s to late to exchange

Quality of sound was very disappointing. At this point apple airpods and beats ear buds are louder.

Where really nice at first but now sound static on one side how jead phones make sure you get warranty i didnt now regret it not even 3 months old

Best Buy sent me the wrong thing and then refused to stand by them

Sound leaks when over 1/2 volume. Otherwise work fine.

These worked great up until the return period passed. Now every time I use them the music skips CONSTANTLY! Once I disconnect them, the music plays fine through whatever device I am streaming off of. Very disappointed and now there is no way for me to recover the money I wasted.

Best Buy has horrible customer service, I bought the headphones and instead of those headphones coming the wrong package came. I went to Best Buy to see if they can refund or replace but they said they couldn’t when it was they fault in the first place. I called best buy and then they said they will send the replace but it never came and then it said it would be canceled and they WILL NOT REFUND me my money backk!!! I am very upset with this to I contact my bank to report this. Best Buy will go bankrupt if they keep going like this! Stealing customer’s moneyy

Not as big as i wanted thought they weread big as studio beats 3

not a good product, has got these things fixed 4 times ....they keep breaking in the same spot

Noise Canceling isn’t that great. It doesn’t truly block out everything

Bought for son, he loves them but says sound in one ear isn’t working right. A little pricey for them to mess up like they are

I can still hear the back ground nose have to take them to apple already

The sound is not good. Also, the employee gave me the wrong color.

I’ve tested several of the top-rated headsets, and overall, I’m pretty impressed. The sound quality is clear and crisp, whether you’re on calls, listening to music, or gaming. Most models offer strong noise cancellation, which really helps block out background noise during meetings or travel. Comfort was surprisingly good; the ear cushions are soft and breathable, making it easy to wear them for a few hours at a time without discomfort. Battery life is also a strong point—lasts well beyond a full workday on a single charge. There are a few downsides. Beats are significantly more pricey than competitors, and a few features (like advanced app controls or customizable settings) may take some time to set up or aren’t as intuitive as I’d hoped. But overall, beats headsets deliver excellent performance and reliability. If you’re looking for great sound, dependable noise cancellation, and solid comfort, most of these headsets are a great choice.

Too heavy, they slide off when working out anything that involve you head being tilted

I purchased the “excellent condition” beats when received they were missing charging cord, paint is chipped off and headband was stretched out and they weren’t reset to factory settings. these aren’t even close to excellent condition. Customer service is absolutely terrible. I’m disabled and they refused to help with getting the exchange done without going to the store and two explained that wasn’t a option for me and basically said if you can’t go to the store then tough luck.