Customer Ratings & Reviews

DO NOT BUY. I bought this on October 5, 2022. A hole formed by the warming plate in the carafe, and the warranty does not cover it. It says 2 year parts and labor warranty, which is a lie. The manufacturer just told me parts warranty is 3 months. After five months of use, it is totally unusable, and when I purchased it cost $120. Way to go, BestBuy.

It is a great item!!! I am loving my coffee more than ever!!! It was a great recommendation made to me by the sales rep!!! I love the product greatly!!!

I love this coffee pot. We have a housefull of coffee drinkers and was always running out of coffee. Now never; easy to use. Like the water on the outside. Easy to clean. Perfect

When purchased didn't really it through, too big for me

It is very good and i am very much satisfied with my purchase

For my purposes, this is a good choice. It is kind of a ritual to initially set the clock (just saying, I only use coffee maker to make coffee for guests), so once set, it worked like a charm (and keeping the coffee warm for several hours is a bonus here). The one thing I would say is that cleaning the pot is a bit of a problem (I'd prefer a slightly different design for this), but it can be done with a kitchen scrubber that you can add dishsoap liquid to. As a result, I now have a coffee pot for those times I have guests, and it works.

Excellent size pot. Makes great coffee for such a large capacity. I have not messed around with the strength settings as it usually tastes great on default. The wire filter does stain terribly just after a few brews. I have not been able to completely clean it. I switched to paper filters and they work perfectly. Also reduces the usual residue that makes it to the bottom of each cup with the wire one.

Very good coffee maker. Its fast too. It is a bit messy to clean the filter and water spout but its not that big of a deal for me to spend the extra 3 or 4 minutes cleaning it out. Incredibly robust brews and very good light brews. Morning coffee bliss.

Big capacity and also really fast to produce a full carafe of coffee.

Makes a mess when brewing 18 cups. The basket isn’t large enough for enough coffee

Love my coffee pot! Works well. Only complaint is that it drips when i pull the carafe out.

What an outstanding value. This machine is like a coffee maker for the office…Got it on a deal of the day…if you see it grab it you will not be sorry!!!

Havent gotten a chance to use yet. But has a cool design.

Very happy with the purchase. It’s works fast & is easy to maintain and clean. Thank you.

I'm sure it is a great coffee maker, however, it was not for us. The 18 cup is too large and heavy. It also lacks an important feature, once coffee is made and the warmer times out, it cannot be turned back on.

The perfect coffee maker. Does the job. Great coffee machine for the money. Great for large get togethers but works great for 4 cups as well.

i use it dayly and it works as it should without any problem.

This coffee pot is great. One of the best features is the larger pot. A full 18 cups. Can't go wrong with this.

A couple years ago we got a coffee maker with an insulated stainless carafe because we always seemed to break the glass ones. However, there were a couple of things we didn't like about it: You couldn't see how much coffee was in it, and the pour spout always caused dribbles of coffee to run down the front of the carafe. So we decided to try this new one and go back to a glass carafe. Even though the "cups" are only 5 oz, the 18-cup carafe is still a pretty giant pot of coffee. It's great to be able to make that much, but it's also pretty heavy when it's completely full so no weaklings allowed to pour it. The spout works perfectly with no drips any more. Overall, we're very happy with this coffee maker so far. Here's a summary of some pros and cons: Cons: When full, it's 90oz of hot liquid Glass carafe, while nice to see the coffee level, will probably eventually get broken The "pause and serve" valve does tend to drip a little after removing the pot Pros Controls are intuitive and easy to use The water level is clearly marked on the front of the tank The coffee maker has a nice smooth shape, easy to clean Cleaning cycle will be a handy feature Pour spout works perfectly and doesn't dribble Makes 18 5oz cups in about 12 min Aging timer is a nice feature so you know how long the brew's been sitting there Hot plate definitely keeps the coffee hot Nice that it includes a reusable filter Two year warranty

Got this on sale for my grandma for christmas it is bigger than the picture I know she is going to love it