Customer Ratings & Reviews

No clock. I miss the clock and being able to set it to brew

It is very difficult to set up the single cup option

Old person w arthritis review: the design is a pain to maneuver from the full pot to individual to pot again, very cumbersome, water temp on single setting is not hot enough, bought on sale

Coffee tasted like bitter coffee-flavored water! Tried using it twice with two different premium coffees and double checked measurements. I assume this may be due to the poor filter design which has a solid bottom instead of mesh as well as the machine having no option for brew strength. I called their customer service number and spoke to someone who had trouble speaking English but had no trouble hanging up on me! I will be returning this and will never buy anything from Bella again.

Only 1 month of using it stop to pump water..its a crap..

Not even one month old and part that opens top just came off in my hand so it can't be opened. Cheaply made and very noisy.

made a horrible noise before it died. Didn't use it for a while then I did use it and it never worked right. I should have done a return. I Bought in July didn't use it until September it died before October hit, So it kind of worked once then about the third try it was dead

I bought this unit especially to brew a single cup from ground coffee (not a K-cup). The box and advertising specifically advertise this as a feature. However, the instructions never even mention the possibility! I tried to figure it out as best I could, and ended up with flashing lights and a mess. Even for a carafe, the instructions never say how much ground coffee (i.e., how many scoops) to put into the filter.

Don't purchase and Don't expect any help from your purchased Best Buy Total because it won't work for something that has a manufacturer's warranty. Customer service was useless when this broke three months after purchase. Alfonse Told me I was on my own.

Minus 1 rating! No customer service. Coffee maker went out in four months Bella Pro makes you jump through hoops and they do nothing. Wish Best Buy would step in or remove from the store. You should not buy this product!

And just broke, water pump sounds but doesn’t pump. Horrible buy!

Slow drip works great, but using the pods is horrible. Both in the lower and raised position, it spits out the water into the cup, splashing everywhere. Have to clean up everytime you use a pod.

I received this w/ the thought to use it exclusively in my office at work and it works really well. Since I have received it I have made a full 12 cup carafe as well as single serve cups. It has a button that allows you to do just that! I also like the fact of its size, it is more vertical than horizontal and takes us very little space, but don’t let its size fool you, the Bella Pro Series is a well designed and made coffee maker. There are two items I want to hit on in this review that stand out to me, the first is the fact I can choose the size of the carafe, whether its 6, 10 or 12 cups, and that I can choose what ounces on a single serve cup, 8, 10, or 12 ounces. The reason that is important to me is I like strong coffee, I want to taste the coffee and I use a blend from a local coffee shop and the Bella does an awesome job w/ that, simply because I can use either ground or capsules in this brewer. The second thing that I really enjoy is sometimes you put on coffee and something comes up and I need to get to a meeting before the machine has finished, this Bella coffee maker has the function of “pause and serve” which means I can get a cup, place it back on the warmer and when my meeting is over the rest of the coffee is still hot. That may not be as important to anyone else but I really enjoy that feature. It has a large water reservoir (60 oz) w/ a window to allow you to see how much water is in the reservoir, it allows you to put a travel mug directly under the spout up to 7” in height, mine is the right height. The color is aesthetic, simple to use, and brews a very good cup of coffee. The only complaint that I have w/ the Bellas Pro Series - Single Serve & 12 cup coffee maker combo is the power cord. Hence, the four stars. The only space I had available in my office is A LOT further away than the cord was long, and I had to go purchase a power strip cord to plug it into. My old coffee maker that had seen its better days and I replaced w/ this Bella Pro Series had a much longer cord that just reached the outlet. But other than that I would recommend this product.

Awful. Grounds in the coffee, brews random amounts (not even close to consistent), makes a mess everywhere...This was a horrible decision. Should have stuck with the Aeropress I've been using for years (I just thought this would be quicker and easier but it is NOT...)

How long is the warranty? It stopped working. All lights are same as before. It makes the same coffee making sound. Just no coffee came out, its blicked somewhere?

Worst purchase, stopped working in 15 days. Asked for replacement but they don't have same item in stock. No refund. Very disappointing.

Space saving coffee maker that is quickly and easily switched between basket filter, ground coffee, full carafe brewing and single cup, pod brewing. This unit works very well with either method. A full carafe takes about ten minutes to brew, a single cup at twelve ounces only a couple minutes. Thirteen inches tall, six inches wide and thirteen inches deep, it takes up minimal counter space even with its attached twelve cup water reservoir at the rear. A seven inch tall travel mug will fit between the top nozzle and carafe base and a five inch tall mug will fit when the tray is lowered. Depending on distance from countertop to bottom of upper cabinets, it might be difficult to fill the reservoir without moving it into the open. It's light so no big deal. I did try using ground coffee in the included pod-filter but it turned out weak. Might need to grind the coffee finer but the results didn't surpass the pods I had on hand. Additionally, it is quite messy to clean out afterward. Individual pod filters are widely available and probably a must if one wants to use fresh ground coffee with single serving. It's just as easy to brew a full carafe. My only complaint about this unit is its lack of a auto-brew timer. Was spoiled by having this option on other units but it really doesn't take long to brew a fresh cup. Overall this is a nice unit.

It only lasted 2 months. The water just stopped flowing and it’s making a loud noise. Not worth trying to get it fixed for the sale price and can’t return. Probably just have to buy a new coffee maker. Frustrating.

Bought on Aug 18 2024 was only used 4 times a week and then quit working, seems to be made of poor quality. Now just waiting on return info from the manufacturer.

I received this coffee maker and it has no instructions on how to set it up or use it. I came back to the site and no left to see how it is used. Please help??