Customer Ratings & Reviews

I bought this model trying to avoid toxic plastic, etc. They advertise it as non-toxic, yet there are RUBBER tabs on the inside plate! I try to use it now without the plate, but the results aren't good.

Not a good air fryer. The air has to circulate under a grate that you have under the food. The grate and the sides of the air fryer are difficult to clean, are not "No-Stick", they get dirty very fast, and I have been spraying Pam on everything before every use, and it is still cruddy after just a few uses. So two things - Very Difficult to clean (you must hand wash the tray that is used to elevate the food so that it is an "air fryer", plus the food sticks and it has lots of crannies making it difficult to get the crud, must use your fingernail) and two, as an air fryer, it is not good at cooking or controlling with the buttons. It is a pain (and takes way too much time) to use the worthless buttons (which are touchy and are a pain to use as buttons), plus the food is not cooked well as an air fryer. Don't buy this poorly designed thing.

not as user friendly as my last bella ... instructions are vague , and is noway the same as my other one . learning curve is too long !

I’m very disappointed with this bella PRO product. The roast button does not work at all, which defeats the purpose of buying it. On top of that, the unit takes a minute or more to power on, even after pressing the button several times. I tried troubleshooting, but nothing worked, and I eventually had to return it to the store. This is not what I expect from a new appliance. I do not recommend this product due to poor functionality and reliability.

Still use. Have had for about a year but looking at something else now. The touchscreen lags out and doesn’t always work.

Purchased this as a gift for my daughter's housewarming. The 1st time they tried to use it; it wouldn't power on. They asked me to look at it. I tried different outlets, ect.. still no power, lights or sound from it. The control panel is completely black. I contacted BestBuy but because it was outside the 15-day returned period they wouldn't do anything. Do not purchase anything as a gift from BestBuy because if there are any problems after the 15 days you are stuck dealing directly with the manufacture. I should have purchased from Amazon.

I bought two of this products, one for my daughter using in her apartment and one for me at home. Mine seams functioning properly without issues, but the one shipped to my daughter is a broken one. When it is started, it made huge noise like something was shaking inside. She checked it multiple times and still feel it can not work safely. Since it was shipped to her in campus and she has put all packages into garbage bin, she can not return it. At the end, we just feel wasted money with bad luck.

Always preheats. Controls are unusual. Has no air fry option. It does have a 2 year warranty .

Its kinda low quality, but it works. Nice settings and stuff

Purchased on January 26th and it stopped working by February 16th. The return window closed on February 10th, so now I have to go directly through the manufacturer. They don’t even have any units in stock to replace it, and their solution is to send a check instead. Now I’m stuck searching for a different air fryer. Overall, a very disappointing experience.

Worked great for this first year. On month 13, unit started running without the basket and won't turn on it the basket. This is a HUGE fire hazard. I have contacted Bella and I am hopeful that they will replace.

Bought 2, 8-quart ones on sale and on line (one for me one for gift). Received 1- 8 quart and 1-4 quart* Best Buy locally would NOT accept anything from Nest buy online = Hence, had to ship and return on line - gave em both away and done doing any future Best Buy business after so many loyal years

Broke after 4 weeks of light use. Fan stopped working. Absolutely do not buy this brand.

It came broken. I told Best Buy I came broken and instead of actually trying to fix that they decided that they were going to tell me to go to a Best Buy store in order to get a replacement knowing that there’s no Best Buy actually close to me also as well as having me wait 2 1/2 weeks to receive the product even though they told me next day shipping.

It functioned well, but it started failing after less than 8 months. While running, it intermittently stops and starts with lights flashing. Clearly the internal electronics are going. Unacceptable after less than a year.

[Employee of bestbuy] Looks nice but i dont see the actual air fry button and most foods have the time estimated for the air fry button

bad producut,bad service. don't buy it. i just used it server times,it can't start anymore. i file a claim to bella due to out of the return time. a week past, it didn't receive response. i called today, they say it was considerd at other partment. that's all.

I got a bad one. returned it. They're probably ok, but mine had a few programming problems.

It’s turn on but not working the start button flash but it’s won’t recognize the push

We loved it at first, but it stopped working after just a few months of regular use.