Customer Ratings & Reviews
- Model:
- BE-MQ215W24
- SKU:
- 6552820
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers commend the 2-in-1 15W Wireless Charger Kit for its ease of use, affordability, and performance. Many appreciate its compact size, convenient for travel and nightstands. However, some customers point out that the watch charger is not included and may require additional purchase, and that compatibility issues with certain phone and watch models have been reported. A few users also noted that their phones experienced excessive heat while charging.
This summary was generated by AI based on customer reviews.
Poor customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not at all but I was asking for the person that talked me into the purchase was extremely rude and to think he was a manager
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi LarryS! I am truly sorry to hear about the rude behavior you experienced when purchasing the Best Buy essentials™ Wireless Charger Kit. It is disappointing to hear that the person who convinced you to make the purchase was not respectful in their interactions. Please know that this is an isolated issue, and we will make sure to address it internally to ensure better customer service experiences in the future. Thank you for bringing this to our attention. JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-2-in-1-15w-wireless-charger-kit-with-watch-charger-holder-for-iphone-samsung-and-more-qi-devices-white/6552820.p?skuId=6552820
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The watch holder for galaxy 4 watch was like throwing a hotdog down a hallway. The fit was too loose. Then the main charger didnt even work.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there!
Thank you for taking the time to review our Best Buy essentials™ - 2-in-1 15W Wireless Charger Kit with Watch Charger Holder for iPhone, Samsung and More Qi Devices - White, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. You may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Best Buy Essentials Support
Angela
https://www.bestbuy.com
Delivery issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t get charger it was wrong deliver by USPS and I asked for refund and waiting for refund
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi RahulJ! I am truly sorry to hear about the inconvenience you experienced with the delivery of the Best Buy essentials™ - 2-in-1 15W Wireless Charger Kit. It must be frustrating not to receive the correct item and to have to wait for a refund. This is definitely an isolated issue, and we appreciate you bringing it to our attention so we can improve our service in the future.
JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-2-in-1-15w-wireless-charger-kit-with-watch-charger-holder-for-iphone-samsung-and-more-qi-devices-white/6552820.p?skuId=6552820
Did not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item does not function properly, phone will not charge on it
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for reaching out and sharing your feedback regarding the charging issue you've experienced with the item. We're truly sorry to hear that it isn't functioning as intended and that your phone is not charging correctly. Your satisfaction is important to us, and we want to ensure you receive a product that meets your expectations. Please contact our customer service team so we can assist you further, whether that means troubleshooting the issue or exploring a replacement or refund. We appreciate your input, as it helps us improve our products and services. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-2-in-1-15w-wireless-charger-kit-with-watch-charger-holder-for-iphone-samsung-and-more-qi-devices-white/6552820.p?skuId=6552820
Garbage!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, this was a waste of money. It broke when I took it home.
No, I would not recommend this to a friendBrand response from Best Buy CustomerSupport
Posted .Hi MattweR! Appreciate you bringing this to our attention. We wanted all our customers to have a working product. You may process an exchange within 15 days. Feel free to come back to our store and bring in the item and the proof of purchase.
JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-3-in-1-7-5w-magnetic-wireless-charger-with-apple-watch-charger-holder-for-iphone-apple-watch-airpods-white/6512180.p?skuId=6512180
- Pros mentioned:Portability
What title ?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The charger works great it is small and compact great for travel
I would recommend this to a friend - Cons mentioned:Charging speed
Not worthwhile
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes SO long to charge my iphone 14pro up. (about 90 minutes to get 20%).The most annoying part though is that it constantly disconnects/reconnects every few minutes while charging. Also note, that an apple charger does not come with the product, you need to insert your own watch charger onto the device
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi,
Thanks for your review.
1. Could you please check whether the USB-A or C power adapter you used is more than 20W? If power adapter is less than 20W, charging speed will be slow.
2. Sorry that the product does not include watch charger. We will add sticker on gift box in future to remind user "Watch Charger Not Included".
3. USB A to C adapter hide the USB Output symbol, we will remove the adapter to other location in package and add "Output to Watch Charger (5W)" for future product.
- Pros mentioned:Price
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent item week worth the money purchased a couple more for the house
I would recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi PoorProdyctDelivery, thank you for the positive review! We are glad to hear that you are enjoying your 2-in-1 Wireless Charger Kit. If you have any questions or need assistance with your purchase, please don't hesitate to reach out to us. Thank you for choosing Best Buy essentials! Gly | Best Buy Essentials Support | https://www.bestbuy.com/site/best-buy-essentials-2-in-1-15w-wireless-charger-kit-with-watch-charger-holder-for-iphone-samsung-and-more-qi-devices-white/6552820.p?skuId=6552820
- Cons mentioned:Compatibility
thank you
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had to return because the right charger i needed it.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for sharing your feedback on the Best Buy essentials™ 2-in-1 15W Wireless Charger Kit. We're sorry to hear that it didn't meet your needs. Your input is valuable to us, and we'll use it to improve our products. If you have any specific requirements or suggestions, please let us know. We're here to help!
Not worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.More complicated than it looks and takes up more room than just two regular chargers. Bought it for easy travel but will be bringing it back because its easier to just carry two cords
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi KaseyC, Thank you for taking the time to leave a review of our Best Buy essentials™ - 2-in-1 15W Wireless Charger Kit with Watch Charger Holder for iPhone, Samsung and More Qi Devices - White. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1-(866)-597-8427 Monday-Saturday 8am - 9pm CT.
Mariepel C.|Best Buy Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Charging speed
Charger
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work for my android phone will not charge, so I return
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi DorothyB! I am sorry to hear that our product did not work for your Android phone and will not charge. Your feedback is important to us, and we appreciate you bringing this issue to our attention. This seems to be an isolated issue, and we will make a note of it to improve our products in the future.
JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-2-in-1-15w-wireless-charger-kit-with-watch-charger-holder-for-iphone-samsung-and-more-qi-devices-white/6552820.p?skuId=6552820