Customer Ratings & Reviews
- Model:
- BE-MQ221W23
- SKU:
- 6510532
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers value the 2-in-1 wireless charger for its reliable charging speed, well-built quality, and ease of use. The charger's strong magnet, appealing design, and perfect size are also appreciated. However, some customers have noted that their AirPods tend to heat up during charging.
This summary was generated by AI based on customer reviews.
Avoid at all costs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This charger is pure garbage. 7.5 watts is nothing, even overnight. I put my airpods case on this thing a full 24 hours and it didn’t increase the battery a single %. Pay the extra to get a good product. Avoid.
No, I would not recommend this to a friendDisappointed with the Charging Issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not too happy with this purchase. The AirPods don’t charge , which is a major inconvenience. Really disappointed, as I expected better quality. Hoping for a resolution or refund.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for reaching out and sharing your feedback regarding the Best Buy essentials™ 2-in-1 7.5W Magnetic Wireless Charger. We’re sorry to hear that you are experiencing charging issues with your AirPods, and we understand how frustrating this can be.
At Insignia, we strive to provide quality products and services, and your experience is important to us. To help resolve this issue, we recommend checking the following:
1. Compatibility: Ensure that your AirPods are compatible with the charger and that they are properly aligned with the charging pad.
2. Cleanliness: Sometimes, dirt or debris can prevent proper charging. Please check the charging contacts on your AirPods and the charger for any obstructions.
3. Power Source: Make sure that the charger is connected to a power source that meets the required specifications.
If you've already tried these steps and the issue persists, we encourage you to reach out to our support team directly or the retailer where you purchased the charger for further assistance. We are committed to finding a resolution for you, whether that means troubleshooting further or processing a refund.
Thank you for your understanding and patience. We value your feedback as it helps us improve our products and services.
This charger has a design defect
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The way the top is designed it will eventually break just from the force of attaching and removing your phone. There is no metal between the stand and where your phone attaches, just thin plastic. Other reviewers have posted photos of how it breaks. Mine broke just like the others. Customer service at the store struggled to figure out how to help me, in spite of it having a 1 year warranty and being a Best Buy branded product.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi LizardSpock! We apologize for the inconvenience you've experienced with the Best Buy essentials™ 2-in-1 7.5W Magnetic Wireless Charger. We value your feedback and take customer satisfaction seriously. We are aware of the issue you've mentioned regarding the design of the charger and are actively working to address it. We appreciate you bringing this to our attention. To resolve your specific issue, please reach out to our Best Buy essentials customer support team (1-866-597-8427). We apologize for any inconvenience this may have caused and thank you for your understanding. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Meh!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just okay… phone won’t stay on! It’s a struggle. To lazy to return.
No, I would not recommend this to a friendDoesn’t hold
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never stuck, to the device, it was always falling iffso it was returned
No, I would not recommend this to a friend
Good in theory/design, broke
|Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic magsafe phone portion broke when pulling the phone off it. Needs to be made with stronger plastic because the magnet is too strong
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for your honest feedback. We’re sorry to hear that the plastic MagSafe phone portion of our Best Buy essentials™ 2-in-1 7.5W Magnetic Wireless Charger broke when you removed your phone. We understand how frustrating this must be and appreciate your suggestion for stronger plastic.
Your feedback is valuable to us, our Best Buy essentials customer support team (1-866-597-8427) is ready to assist you further. Please reach out to us so we can resolve this for you as quickly as possible. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Decent stand
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not really figure out how to charge AirPods and would not magnetically connect.
No, I would not recommend this to a friendNot as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Magnet doesn’t work properly phone keep falling off
No, I would not recommend this to a friendAirpods charge doesn't work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Airpods charge is not working properly, iPhone charge is happening good
No, I would not recommend this to a friendCharger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best in the world but for the price it does a good job
I would recommend this to a friendWouldn’t recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wouldnt charge I hear great things about this product, they returned and exchanged it for a new product however this product was out of stock when I came to trade it in so
I would recommend this to a friendBad suggestion
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told be best buy employee that this charger will work for my Apple Watch. This was an error - I had to return it next day
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there! Thank you for your feedback. We're sorry to hear about the incorrect recommendation regarding the Best Buy essentials™ 2-in-1 7.5W Magnetic Wireless Charger. We understand how frustrating that must have been, and we appreciate you sharing your experience. If you ever need assistance finding the right charger for your Apple Watch, we're here to help. |Angelica| Best Buy Essentials Producrs|
Only work with the phone case off
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The magnet strength don’t go through the phone case
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for your feedback! We’re sorry to hear that you’re experiencing issues with the magnet strength through your phone case. Our 2-in-1 Magnetic Wireless Charger is designed to work best with cases that are MagSafe compatible or less than 3mm thick. For optimal performance, we recommend using a thinner case or no case at all. If you have any further questions or need assistance, please don’t hesitate to reach out to our Best Buy essentials customer service team (1-866-597-8427). We appreciate your understanding and support! - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone charger works, the airpod charger has never worked.
No, I would not recommend this to a friendwireless charger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I wanted I didn't like how it held the pone in the air.
I would recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you, JodyS. We’re sorry the wireless charger didn’t meet your expectations with its design. We appreciate your feedback and will keep it in mind as we work to create better user experiences with our charging solutions. Tine | Best Buy Essentials Support
Bryan Boyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work for my phone does not work for Android
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you, BryanB, for your feedback. We're sorry the 2-in-1 Magnetic Wireless Charger didn’t work with your Android device. We appreciate you sharing your experience so we can continue improving compatibility information for our customers. Tine | Best Buy Essentials Support
The worst thing I bought
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered brand new product from best buy. But!!!! I received an open box one. And it didn't work fine. I can't charge my AirPods in this trash. It's the worst experience I met. I submit the complain request. But no one reply.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi INORIY! Thank you for letting us know about your experience with the open box product you received from Best Buy. We are truly sorry that you are facing this issue, and we are committed to making this right for you. This is an isolated case that can be resolved by processing an exchange for a brand-new product. Please know that we have a 15 day return and exchange policy in place to ensure customer satisfaction. Rest assured, we will do everything in our power to resolve this issue promptly. Thank you for your patience and understanding.
JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-2-in-1-7-5w-magnetic-wireless-charger-for-iphone-15-14-13-12-series-airpods-white/6510532.p?skuId=6510532
Magnet Strength
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The magnet could not hold up my Pixel 8 Pro. I tried both landscape and portrait orientations without my case, and the magnet would not hold it in place. Will be returning.
No, I would not recommend this to a friendBrand response from Best Buy CustomerSupport
Posted .Hi Chuy! I'm so sorry to hear that the 2-in-1 Magnetic Wireless Charger did not meet your expectations with your Pixel 8 Pro. It must have been frustrating to have tried multiple orientations without success. Please know that this is an isolated issue, and we truly appreciate your feedback as it helps us improve our products for future customers. We understand your decision to return it and hope to provide you with a better experience in the future.
JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-2-in-1-7-5w-magnetic-wireless-charger-for-iphone-15-14-13-12-series-airpods-white/6510532.p?skuId=6510532
- Pros mentioned:Charging speed, Ease of use
Only had 2 days to test But great product.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had 2 days to test But great product. I received item 2 days ago and had an email telling me I had to review or was at risk. So I'll try and make it as clear and concise as i can. First off the product is awesome you can charge either your phone at 7.5 Watts and 5 watts of power for charging your Air pods. The phone magnetically is held into place and you place your Air pods on the stand in the case and you can charge them at the same time. No more wires laying around to charge all your items. Ease of use is awesome and it's so convenient that you can charge both things at once. Cuts down on clutter and looks great because you have just the one plug on the back side of the cradle vs having cables laying around everywhere. I was lazy when it came to charging my Air pods and so most of the time i would just forget to charge them and so never got used. With this charging stand it's great because I'm going to charge my phone anyways so i just set my Air pods on the stand and now I'm getting a lot more use out of them. So for me the simplicity and ability to charge them at the same time made the difference of me using my Air pods and now using them almost all the time. Well worth the purchase and i highly recommend the charger, great item love it.
I would recommend this to a friend BE CAUTIOUS CHEAP
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY POOR QUALITY FOR THE PRICE BROKE. FOR THE PRICE OF $35 NOT WORTH IT
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Dear Dizz, we’re truly sorry for the inconvenience. We appreciate your patience and hope to regain your trust. - Carl | Best Buy Essentials Support