Customer Ratings & Reviews
- Model:
- BE-MQ221W23
- SKU:
- 6510532
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers value the 2-in-1 wireless charger for its reliable charging speed, well-built quality, and ease of use. The charger's strong magnet, appealing design, and perfect size are also appreciated. However, some customers have noted that their AirPods tend to heat up during charging.
This summary was generated by AI based on customer reviews.
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super insanely useful and great gadget for its price
I would recommend this to a friendGood product. good design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. It is working fine as it is described.
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect, looks nice and magnets hold very well.
I would recommend this to a friendPremium stand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review. Might be a Best Buy but very well made and sturdy
I would recommend this to a friendFailure at every turn.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I specifically was searching for an Apple Watch and iPhone charging combo. This was the first choice that appeared. And it appeared every single time I searched, even though it could NOT charge an Apple Watch. Even when I called customer service about this obvious deficiency, we searched together and lo and behold, this again was the first choice. Then the customer service rep "found" a charger that did charge iPhones and Apple Watches for only more than double the cost of the 2-in-1 7.5W Magnetic Wireless Charger. Rather than waste any more time, I bought the exact product I needed from Amazon. Failure at every turn. A one-star review is generous.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there! Thank you for your feedback. We understand the frustration you experienced while searching for an Apple Watch and iPhone charging combo. It’s important that product information and search results align with customer needs, and we take your concerns seriously. We appreciate you sharing your experience. |Angelica| Best Buy Essentials Products|
Avoid at all costs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This charger is pure garbage. 7.5 watts is nothing, even overnight. I put my airpods case on this thing a full 24 hours and it didn’t increase the battery a single %. Pay the extra to get a good product. Avoid.
No, I would not recommend this to a friendWould buy again.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stand. Slower charge. Will buy for by the bed and in office to use to keep out of hands.
I would recommend this to a friendDisappointed with the Charging Issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not too happy with this purchase. The AirPods don’t charge , which is a major inconvenience. Really disappointed, as I expected better quality. Hoping for a resolution or refund.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for reaching out and sharing your feedback regarding the Best Buy essentials™ 2-in-1 7.5W Magnetic Wireless Charger. We’re sorry to hear that you are experiencing charging issues with your AirPods, and we understand how frustrating this can be.
At Insignia, we strive to provide quality products and services, and your experience is important to us. To help resolve this issue, we recommend checking the following:
1. Compatibility: Ensure that your AirPods are compatible with the charger and that they are properly aligned with the charging pad.
2. Cleanliness: Sometimes, dirt or debris can prevent proper charging. Please check the charging contacts on your AirPods and the charger for any obstructions.
3. Power Source: Make sure that the charger is connected to a power source that meets the required specifications.
If you've already tried these steps and the issue persists, we encourage you to reach out to our support team directly or the retailer where you purchased the charger for further assistance. We are committed to finding a resolution for you, whether that means troubleshooting further or processing a refund.
Thank you for your understanding and patience. We value your feedback as it helps us improve our products and services.
Meh!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just okay… phone won’t stay on! It’s a struggle. To lazy to return.
No, I would not recommend this to a friendThis charger has a design defect
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The way the top is designed it will eventually break just from the force of attaching and removing your phone. There is no metal between the stand and where your phone attaches, just thin plastic. Other reviewers have posted photos of how it breaks. Mine broke just like the others. Customer service at the store struggled to figure out how to help me, in spite of it having a 1 year warranty and being a Best Buy branded product.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi LizardSpock! We apologize for the inconvenience you've experienced with the Best Buy essentials™ 2-in-1 7.5W Magnetic Wireless Charger. We value your feedback and take customer satisfaction seriously. We are aware of the issue you've mentioned regarding the design of the charger and are actively working to address it. We appreciate you bringing this to our attention. To resolve your specific issue, please reach out to our Best Buy essentials customer support team (1-866-597-8427). We apologize for any inconvenience this may have caused and thank you for your understanding. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Decent stand
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not really figure out how to charge AirPods and would not magnetically connect.
No, I would not recommend this to a friend
Good in theory/design, broke
|Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The plastic magsafe phone portion broke when pulling the phone off it. Needs to be made with stronger plastic because the magnet is too strong
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for your honest feedback. We’re sorry to hear that the plastic MagSafe phone portion of our Best Buy essentials™ 2-in-1 7.5W Magnetic Wireless Charger broke when you removed your phone. We understand how frustrating this must be and appreciate your suggestion for stronger plastic.
Your feedback is valuable to us, our Best Buy essentials customer support team (1-866-597-8427) is ready to assist you further. Please reach out to us so we can resolve this for you as quickly as possible. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Doesn’t hold
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never stuck, to the device, it was always falling iffso it was returned
No, I would not recommend this to a friendAirpods charge doesn't work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Airpods charge is not working properly, iPhone charge is happening good
No, I would not recommend this to a friendNot as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Magnet doesn’t work properly phone keep falling off
No, I would not recommend this to a friendCharger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best in the world but for the price it does a good job
I would recommend this to a friendWouldn’t recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wouldnt charge I hear great things about this product, they returned and exchanged it for a new product however this product was out of stock when I came to trade it in so
I would recommend this to a friendOnly work with the phone case off
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The magnet strength don’t go through the phone case
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for your feedback! We’re sorry to hear that you’re experiencing issues with the magnet strength through your phone case. Our 2-in-1 Magnetic Wireless Charger is designed to work best with cases that are MagSafe compatible or less than 3mm thick. For optimal performance, we recommend using a thinner case or no case at all. If you have any further questions or need assistance, please don’t hesitate to reach out to our Best Buy essentials customer service team (1-866-597-8427). We appreciate your understanding and support! - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Bad suggestion
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told be best buy employee that this charger will work for my Apple Watch. This was an error - I had to return it next day
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there! Thank you for your feedback. We're sorry to hear about the incorrect recommendation regarding the Best Buy essentials™ 2-in-1 7.5W Magnetic Wireless Charger. We understand how frustrating that must have been, and we appreciate you sharing your experience. If you ever need assistance finding the right charger for your Apple Watch, we're here to help. |Angelica| Best Buy Essentials Producrs|
The worst thing I bought
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered brand new product from best buy. But!!!! I received an open box one. And it didn't work fine. I can't charge my AirPods in this trash. It's the worst experience I met. I submit the complain request. But no one reply.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi INORIY! Thank you for letting us know about your experience with the open box product you received from Best Buy. We are truly sorry that you are facing this issue, and we are committed to making this right for you. This is an isolated case that can be resolved by processing an exchange for a brand-new product. Please know that we have a 15 day return and exchange policy in place to ensure customer satisfaction. Rest assured, we will do everything in our power to resolve this issue promptly. Thank you for your patience and understanding.
JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-2-in-1-7-5w-magnetic-wireless-charger-for-iphone-15-14-13-12-series-airpods-white/6510532.p?skuId=6510532