Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 989 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers consistently note the 20 W USB-C Wall Charger's attractive price and its compatibility with various USB-C devices, particularly iPhones. Many appreciate its ease of use, compact size, and generally good performance. While some users mention the charger becoming warm during fast charging, the majority find it to be a reliable and convenient option.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 989 reviews
  • Rated 3 out of 5 stars

    Good alternative

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well, however after a year or so I notice a sizzling noise from the inside. Still works fine though.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap With A 10~ Month Life Span

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had another charger for my iPhone X before I upgraded to an iPhone 13 which it didn’t work for so I bought this one. I got it in August 2022 and it worked just fine until June 2023 when it stopped charging devices. Not even a full year and it just stopped charging anything. When I plug not only my phone, but any other device, it doesn’t charge. It acts like it’s going to charge for 2 seconds but then stops and doesn’t work. I’ve tried several different outlets as well. There is no damage or anything, it seems to just have a life span of around 10 months and then it stops charging. I would recommend buying a more expensive charger from a reputable brand. Apple wall chargers for example never seem to die, versus this cheap charger doesn’t last a year.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Charger

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the product but I think the price is a bit high and should provide a the cable too

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    W

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It lasted almost 2 years, pretty good. I would buy it again

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Warranty?

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    now that it's discontinued, how do I invoke the warranty?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t waste your money.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I could have gotten the Apple version instead.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    You get what you see

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was average and we were able to take it home.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Do not buy this charger - Heats up while charging

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this adapter. It heated up my Iphone and also the adapter started to heat up.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there!

      Thank you for taking time to write a review our Best Buy essentials™ - 20 W USB-C Wall Charger. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.

      Dina || Best Buy Essentials Support BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Product fail

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working very shortly after purchasing. I totally wasted my money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    charger

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    getting heated up. connect be use for long running

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there,

      Thank you for writing a review with our Best Buy essentials™ - 20 W USB-C Wall Charger - White. I understand how can this be concerning knowing that the unit will heat up upon using. We would like to hear more of this issue. Please contact our customer service team for further assistance.

      Gem
      Best Buy Essentials BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Don’t recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after a month do not recommend invest in a Apple box.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello there. Thank you for taking the time to leave a review on this model. I understand how disappointed you are after the unit stopped working. Kindly contact us to get this issue resolved.
      Mary II Best Buy Essential Customer Support BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    not the great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not the beat product , i dropped it once and it stopped working

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello Great,

      Thank you for the review. I understand that you are having some issues with one of our product. However, we would love to have some clarification about it, do not hesitate in reaching us at https://www.bestbuy.com/support.

      Bestbuy Essentials
      Merjorie
      www.bestbuy.com/support BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    N/A

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow charging, not really attractive items just okay.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Works

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works the same as my other more expensive cube.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello Chic,

      Thank you so much for the review.I'm happy to hear that you had such a great experience with our product. For any questions,do not hesitate in reaching us at https://www.bestbuy.com/contact-us.

      Bestbuy Essentials Support,
      Merjorie
      www.bestbuy.com/support BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 3 months and then the prongs came off. Not sure how it happened since it barely gets moved but I guess it was cheaply made. Will go with Apple next time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Potential Hazard

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly poor construction, the housing separated from the prongs of the plug leaving an exposed plug stuck in the wall. *Incredibly* dangerous! Avoid! (was not limited to one unit, I purchased 4 for a family trip, all but one had this problem)

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn't recommend

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First negative review I’ve ever left. It came apart after 1 day of use. Spend the extra $10 or so and get the Apple brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted only 4 months purchased in July stopped working in November. Save your money and just pay a little extra for the original apple adapter

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charger does not charge properly. Sometimes it disconnected simply because the usb c head is not secure properly. This enables your cable to be very lose and unsecured.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Charger

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has already fallen apart and was only one week old Will never buy a Best Buy essentials

    No, I would not recommend this to a friend