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Customer reviews

Rating 4.8 out of 5 stars with 1278 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers praise the 20W Dual-Port Wall Charging Kit for its overall performance and fast charging speed. Many appreciate the affordable price for a 2-pack, the inclusion of both USB-C and USB-A ports, and its portability. However, some customers have noted compatibility issues with certain devices and expressed a desire for a collapsible plug design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,278 reviews
  • Rated 1 out of 5 stars

    Sad Face

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't work with my IPhone. I purchased it specifically for the purpose of charging my I Phone. Doesn't work wrong end. I am upset about. When I went to pick it up at curbside it took 45 minutes and I finally had to walk in the store to get. Very unhappy.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for your feedback, DennisH. We understand your frustration with the Best Buy essentials™ 20W Dual-Port Wall Charging Kit not working with your iPhone and the inconvenience you experienced during pickup. We apologize for the issues you encountered and please contact our Best Buy essentials customer support team (1-866-597-8427) for further assistance. - Mae | BestBuy Essential Support BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Bait and Switch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was never delivered even though the excellent box option was available. I believe it was a bait and switch thing going on as they did not want to sell me at the good price I was going to get on open box.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t work well, it doesn’t charge both ports at the same time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sent back defective item. They retuned my payment but did not reactivate my $5 reward certificate.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sold wrong item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the salesmen escorted me and showed me what would work with my phone and it does not.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not wroth it. I don’t recommend to buy it. Totally waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Works great and fair priced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes with everything needed and very fair price places with ones of higer price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    My kids always broke the charger but this one is g

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its quality and not expensive Not broken Has to different code

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good charger to buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked that it is affordable. I think it's quality

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dead in less than a year.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the two charger blocks stopped working after a few month.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you, JanniB, for taking the time to share your experience. We’re sorry to hear that one of the charger blocks didn’t hold up as expected. Your feedback helps us improve, and we truly appreciate you bringing this to our attention. Tine | Best Buy Essentials Support BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Don’t work properly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the usb cables does not work properly, it stops charging

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stopped working the charger box stopped but the charging cords still work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cords for I phone 6s

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought wrong cords, returned. Had a hard time finding a employee who could help me with the correct ones not nearly as good of a sale.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for your feedback, Alison. We're sorry to hear about your experience. We strive to provide excellent customer service and it seems we missed the mark this time. Your comments will help us improve. If you need further assistance finding the correct cords, please don't hesitate to reach out. We appreciate your patience and understanding. Ivy | Best Buy essentials Support BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Doesnt fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mea culpa. not being tech savy i didnt realize these cords do NOT connect to my smart phone ! otherwise ive always liked best buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The worst charger i ever bought

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didnt even work for my phone at all what so ever

    No, I would not recommend this to a friend
  • Pros mentioned:
    Charging speed
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Two chargers for one price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’ve bought a lot of devices over the years, you likely have a lot of charging adapters and cables around the house. Most of those are probably of the USB-A variety, but most device manufacturers are moving toward USB-C, so that leaves you with a lot of chargers but fewer than you need in any particular location. In my case, many of those old USB-A chargers are very low power, which means slow charging for newer devices. This Best Buy Essentials kit includes 2 power adapters and 2 USB-C to USB-C charging cables, so you can stash one in multiple places. The USB-A port provides 12 watts of power, while the USB-C port offers 15 or 20 watts, depending on what the device needs. If both ports are used together, the maximum output is 15 watts. This was certainly better than my old standby USB-A charger, and it’s plenty for charging earbuds, phones or other smal devices. It’s even a match for the charger that came with my iPad Air 4th generation, so it’s a capable mid-level charger. However, don’t mistake it for the more powerful fast chargers supplied with most laptops. While I was able to charge my laptop, it was very slow, and couldn’t keep up when doing more power-intensive tasks on the laptop. If you’re looking for a reasonably priced set of chargers, including cables, then this is a great package. For the price of a comparable Apple wall adapter (without cable), you can have 2 of these adapters, each with a cable, and each with dual ports.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worth product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One adopter is not working condition. Low quality product. Don’t buy even if it is free. Might burn your phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Total Trash!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used for a week and one brick already has dies and the other one has a faulty USB plug

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Charge Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charged fine with only one cord plugged in. When 2 plugged in charging started/stopped repeatedly.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for your feedback. We’re sorry to hear about the issue with charging when two cords are plugged in. It sounds frustrating to have the charging start and stop repeatedly. Please reach out to our customer service team so we can assist you further and find a solution. We appreciate you bringing this to our attention. Keith | Best Buy Essentials Support BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Charging speed
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Handy Charging Kit and Makes Nice Birthday Gifts

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dual port USB-C wall charging kit is great buy in terms of price and function. I am very happy with the fact you get two plug in chargers and two five foot USB-C to USB-C cables. If you need to plug in using a USB-A cable, these chargers are up to the task since they contain both a USB-C and USB-A port. This design is therefore very handy to have around. . I tested both chargers and both cables with several devices including a WHOOP, a smart watch, a Bluetooth speaker, a cordless toothbrush and my cell phone. All items charged perfectly.  The chargers are solid and sleek. I keep one in my car (which does have a 120 volt outlet) and one in my home office area. The chargers have come in handy several times already. Since I'm often trying to find a charging cable, it's nice to also have a couple more cables available. It turns out this charging kit makes a great birthday gift since every one seems to need a couple extra wall charging kits. I also plan to use them for stocking stuffers. I found this product to be reliable, well made and a bargain at the lower price. I would highly recommend this 20 watt USB-C wall charging kit.

    I would recommend this to a friend