Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 1655 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers love the 9’ USB-C to Lightning Charge-and-Sync Cable's durability and length, frequently praising its ability to withstand regular use and its convenient reach. Many appreciate the cable's affordability, considering it a good value for the quality. The USB-C compatibility is also a plus for users needing that specific connection type.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,655 reviews
  • Rated 3 out of 5 stars

    USB cable

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive cable compared to other suppliers should be ok

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not very reliable for me.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this accessory thinking it would last long but it didn’t. I thought my iPhone’s charging port was defective but it was the cord that was the problem. I discarded it.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi rumo, Thank you for taking the time to leave a review of our Best Buy essentials™ - 9’ USB-C to Lightning Charge-and-Sync Cable - White. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1-(866)-597-8427 Monday-Saturday 8am - 9pm CT.

      Mariepel C.|Best Buy Support
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 3 out of 5 stars

    Not recomended

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad quality. It broke very quick. It did not meet what I expectes

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mistake

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work on any of the devices I have I need to see to see. I guess it was a mistake to order it. I have way too many of those cords on hand. Do you want to buy them back?Lol

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth your money

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this charger thinking it’d be great to use since it is so long, and I trust Best Buy products. Well, the first time I used it, it made me phone overheat. It had to pause charging to cool down. It made it hot every time it charged my phone. Now, after only having it for 6 days, it no longer works. If I still had the receipt I’d return it and buy a new one.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for sharing your experience with our 9’ USB-C to Lightning Charge-and-Sync Cable. We’re truly sorry to hear about the issues you’ve encountered.

      We understand how frustrating it must be to have your phone overheat and the cable stop working after such a short period. This is certainly not the experience we want for our customers.

      Even without a receipt, we would like to help resolve this for you. Please reach out to our Best Buy essentials customer service team (1-866-597-8427), and we’ll do our best to make things right. Your feedback is invaluable to us as we strive to improve our products and services. Thank you for bringing this to our attention. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 3 out of 5 stars

    Works well but feels a bit flimsy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little waffle iron but a little flimsy, not quite like at a hotel.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Charger

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charges my phone very well with no problems i love it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Two strikes, both a swing and miss.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately does not fit my IPad Pro 12.9 in 3rd gen model. I needed a charge cable. This is not the right part. I am not sure if it is too late to return and get the correct substitute or not. Not exactly pleased,

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent wire

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought for the first time so we shall see how ling they last

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as gift. Only works if you wiggle it. Won’t stay connected. Return date was before the Birthday, so I will have to throw it away. Sad

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not so great

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It broke within the 1st 60 days. Although they weren’t crazy expensive, I hate that I wasted my money.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi AMW0323! I am truly sorry to hear that your Best Buy essentials™ - 9’ USB-C to Lightning Charge-and-Sync Cable broke so quickly. It's always frustrating to feel like you wasted your money on a product that didn't meet your expectations. Rest assured, we will make it right and offer assistance covered by the manufacturer's warranty. Please contact our customer service team at 1-888-237-8289 for further assistance.

      JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-9-usb-c-to-lightning-charge-and-sync-cable-white/6456429.p?skuId=6456429 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    bbuy cable

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a replacement charging cable for my iPhone. Apple brand wasn't available, so I bought this one online. It worked well until I dropped my phone while charger cable was plugged in. It broke the metal piece off. Not well built compared to Apple version.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dont be cheap like me

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter she used them a few times. And one day she stuck the cord in her ipad and the whole piece broke apart inside the ipad i had to fish it out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Iphone charging cable

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable did not work. Very unsatisfied. Will have to return or exchange.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Sorry to hear that the USB-C to Lightning Charge-and-Sync Cable from Best Buy essentials didn't meet your expectations. We understand how frustrating it can be when a product doesn't work as expected, especially when it comes to something as essential as charging your device. We apologize for the inconvenience this has caused. Please know that we're committed to providing high-quality products that meet our customers' needs. We'd like to make it right and offer you a return or exchange option. Our goal is to ensure you're satisfied with your purchase. Please let us know which option you prefer, and we'll guide you through the process. Jeth | Best Buy essentials™ Support.  https://www.bestbuy.com/site/best-buy-essentials-5-usb-c-to-lightning-charge-and-sync-cable-white/6456427.p?skuId=6456427 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Save your money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for 3 weeks and then no connection. It’s cheaper than the Apple product initially but not if it constantly needs replacing. Very disappointing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mehhhh

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two, one works perfectly fine the other doesn’t work at all. For that I give 1 star. Pls be consistent with quality. Not sure the exchange policy but I threw the box out and they were gifts for Xmas. So just taking my loss

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      We're sorry to hear that one of the USB-C to Lightning Charge-and-Sync Cables didn't meet your expectations. We strive to ensure that all our products are of high quality, and it's disappointing to hear that you received a faulty item. We appreciate your feedback and will make sure to investigate this further. Since the items were gifts and you no longer have the box, we'd like to offer a gesture of goodwill for the inconvenience caused. Please contact our customer service team so we can discuss a suitable solution. Jeth | Best Buy essentials™ Support.  https://www.bestbuy.com/site/best-buy-essentials-5-usb-c-to-lightning-charge-and-sync-cable-white/6456427.p?skuId=6456427 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charges, but does not sync well with Volkswagon Tiguan carplay

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      We're sorry to hear that the product doesn’t sync well with your Volkswagen Tiguan carplay. Providing seamless compatibility and a smooth experience with our products is important to us, and we regret that this has not met your expectations. Your feedback is valuable, and we’ll use it to review and address any compatibility issues to improve future versions of our products. If you need assistance finding an alternative solution or have any further concerns, please feel free to reach out to us. Thank you for sharing your experience, and we apologize for any inconvenience this has caused. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-3-usb-c-to-lightning-charge-and-sync-cable-white/6456424.p?skuId=6456424 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Don’t buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible stopped working within a week! I bought 4 to stock up because they were on sale and they all only lasted a week each. Very disappointed!

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      We are very sorry to hear that you experienced issues with your Best Buy essentials™ 9’ USB-C to Lightning Charge-and-Sync Cables. We understand how frustrating it must be for all four cables to stop working within a week. This is certainly not the quality we aim for.

      We would like to investigate this issue further and make it right. Please contact our Best Buy essentials customer support team (1-866-597-8427) so we can assist you further. We appreciate your feedback and apologize for the inconvenience. - Mae | BestBuy Essential Support BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Basic cable, nothing special.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cord works, but it is bulky and unattractive. Does feel solid, and should last a long time. No outstanding qualities.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not great

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best quality and durability, these were the first cables I could remember just breaking with normal use.

    No, I would not recommend this to a friend