Customer Ratings & Reviews
- Model:
- BE-MQ25KW23
- SKU:
- 6510529
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the fast charging, portability, magnetic attachment, MagSafe compatibility, kickstand, and price of the product. They appreciate its convenience, sleek design, and affordability compared to similar products. However, customers are negative about the battery life and overheating issues. They wish it could hold a charge longer and express concerns about the device becoming too hot during wireless charging.
This summary was generated by AI based on customer reviews.
Works but gets hot!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great but gets pretty darn hot...not sure if that's the norm or not.
I would recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi JeffM, thank you for bringing this to our attention. If you find that the Best Buy Essentials™ 5,000mAh 7.5W Magnetic Wireless Portable Charger is getting uncomfortably hot, it might be worth contacting customer support or checking for any troubleshooting tips provided by the manufacturer. In the meantime, it's a good idea to avoid leaving the charger unattended while in use and to ensure proper ventilation to dissipate any heat generated. Safety should always be a priority when using electronic devices. Gly | Best Buy Essentials Support | https://www.bestbuy.com/site/best-buy-essentials-5000mah-7-5w-magnetic-wireless-portable-charger-for-iphone-15-14-13-12-series-and-magsafe-compatible-devices-white/6510529.p?skuId=6510529
Great when it worked, but stopped working too quic
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty Disappointed with this product. I bought it to replace my apple mag safe charger 3 months ago and it has already stopped working. When it did work it was great and really extended the charge of my phone but now that it has stopped working so quickly i am disappointed.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We're very sorry to hear about your experience with the Best Buy essentials Portable Charger. We understand your disappointment and apologize for any inconvenience this has caused. We strive to provide high quality products and we would like to assist you further with this issue. Please reach out to our customer service team so we can help resolve this for you. Thank you for bringing this to our attention. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Brand response from Best Buy CustomerSupport
Posted .We are sorry to hear about your negative experience with our product. We understand how frustrating it can be when a product stops working so soon after purchase. We strive to provide high-quality products that meet our customers' expectations, so it is disheartening to hear that the charger did not meet your needs.
We appreciate your feedback and will take it into consideration as we continue to improve our products. If you would like to discuss this further or explore potential solutions, please don't hesitate to reach out to Best Buy customer service team. Thank you for bringing this to our attention. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-5000mah-7-5w-magnetic-wireless-portable-charger-for-iphone-15-14-13-12-series-and-magsafe-compatible-devices-white/6510529.p?skuId=6510529
- Cons mentioned:Battery life
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought it and used it all of 3 times so annoying dies very fast idk if it malfunctioned or what but will be returning and getting a refund or something
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for sharing your experience with the Best Buy essentials™ 5,000mAh Magnetic Wireless Portable Charger. We're sorry to hear that the charger did not meet your expectations and that it died quickly after only a few uses. Your feedback is important to us, and we apologize for any inconvenience this has caused. We understand your frustration and support your decision to return the product for a refund or exchange. If you need any assistance with the return process or have further concerns, please don't hesitate to reach out to our customer service team. Ivy | Best Buy essentials Support
Magnetic Battery for Phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this!! Its so handy! I keep it in my purse!!
No, I would not recommend this to a friend?????
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't charge the phone completely and it doesn't tell me the battery level it has.
No, I would not recommend this to a friendWorks as expected, which is to say...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review....the charge is slow and the price seems too high. A couple of troubleshooting notes included with the charger would be nice.
I would recommend this to a friend- Cons mentioned:Overheating
Fair
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over heats quickly and doesn’t charge as much as I thought it would.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there! Thank you for writing a review about our 5,000mAh 7.5W Magnetic Wireless Portable Charger for iPhone 14/13/12 series and MagSafe Compatible Devices! We understand that you're having issues with your magsafe. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your magsafe.
Rudson S.| Best Buy Support. https://www.bestbuy.com/
Worth it if you have no other option
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does its job, only worth about two charges from 20%. Makes your phone extremely hot as well. For what it is, it works.
No, I would not recommend this to a friendNot happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t get this power bank to hold its charge. Wasn’t the best for portable devices. So ended up trashing it.
No, I would not recommend this to a friendSo so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not proferm very well with sumsung, hard to use the wireless function
I would recommend this to a friendnoise sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes beeping sound when wirelessly connected to the iPhone, don't know if this is normal
I would recommend this to a friendCharge indicator not reliable.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one light to tell you how much battery life you have. Green means 20% and above so when i went to charge my phone I thought it had enough charge to give me enough juice but the charger went dead after a few minutes. I returned it for something more reliable with more than 1 led light so I know how much juice I have before I have to recharge the device itself. Go ahead and spend the extra money for a better charger other than this one. If it was not for the 1 led indicator it would have been a great item.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for your feedback. We’re sorry to hear that the charge indicator on the Best Buy essentials™ 5,000mAh Magnetic Wireless Portable Charger didn’t meet your expectations. We understand how important it is to have a reliable indicator for battery life.
Your experience highlights a key area for improvement, and we appreciate you bringing this to our attention. We’re glad you were able to find a more suitable charger. If you have any further concerns or need assistance, please don’t hesitate to reach our Best Buy essentials customer service team (1-866-597-8427). Your feedback helps us enhance our products and services. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Just ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda big and magnet isn't great but it gets the job done for my flex 3 phone.
I would recommend this to a friendToo odd to hold it with Iphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Items seems little larger in size and when stick to iphone its seen as bulky
No, I would not recommend this to a friendCapacity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery only charges my phone half way. Need more battery capacity
No, I would not recommend this to a friendNot great…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets HOT. The second time I used it, the kickstand part got so hot that it left a red mark that took about a week to heal. It also doesnt charge my phone all the time, even after charging it up. Very glitchy.
No, I would not recommend this to a friendMuch too bulky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You also have to take your case off of your phone in order to use it. I dropped my phone multiple times on the floor while trying to charge it and work at the same time.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We are sorry to hear about your experience with our product. It is important to note that our product is designed to provide optimal support and protection for your phone, which may require taking off the case in some instances. We apologize for any inconvenience this may have caused. We appreciate your feedback and will consider it for future product improvements. Thank you for sharing your experience with us. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-5000mah-7-5w-magnetic-wireless-portable-charger-for-iphone-15-14-13-12-series-and-magsafe-compatible-devices-white/6510529.p?skuId=6510529
Ehh….. okayyy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t charge phone quick at all. You get what you pay for I guess
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi SaraF, we understand your frustration with the charging speed of the Best Buy essentials™ Magnetic Wireless Portable Charger. We'd like to help you find a charging solution that better suits your needs. Please contact our Best Buy essentials customer support team at 1-866-597-8427, and we can discuss alternative options and find the best fit for you. - Mae | BestBuy Essential Support
DO NOT BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work at all! I’ve only used it once and it charged 20 percent for more than an hour. After that one time, it stopped working. It sticks to phone perfectly but it will nit charge at all. Tried different phones to check and it didn’t work on amy of them. I have an iphone 15 promax.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thanks for sharing your experience, Brenda. I understand your frustration with the Best Buy essentials™ Magnetic Wireless Portable Charger. It's definitely disappointing when a product doesn't work as expected, especially after only one use. It sounds like you've taken the right steps by testing it with different phones. I know how important it is to have a reliable portable charger, especially for a phone like the iPhone 15 Pro Max. I recommend you contacting our Best Buy essentials customer support team (1-866-597-8427) for further assistance. - Mae | BestBuy Essential Support
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing barely charges my phone all the way before dying, and the wireless charging can’t seem to stay connected. I’ll be buying an Anker charger to replace this one.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for sharing your feedback; we apologize that your experience did not match your expectations. We are sorry that you did not enjoy the Best Buy essentials™ - 5,000mAh 7.5W Magnetic Wireless Portable Charger for iPhone 15/14/13/12 series and MagSafe Compatible Devices, we have shared your feedback with our team to address the issue. Keith | Best Buy Essentials Support