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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 614 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the fast charging, portability, magnetic attachment, MagSafe compatibility, kickstand, and price of the product. They appreciate its convenience, sleek design, and affordability compared to similar products. However, customers are negative about the battery life and overheating issues. They wish it could hold a charge longer and express concerns about the device becoming too hot during wireless charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 614 reviews
  • Rated 1 out of 5 stars

    Bad battery and low grade light system.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a “open box excellent checked condition” and it only charges my phone 30% when fully charged and the lights malfunction. Complete waste of money.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi,

      It is really important to hear your feedback about this product. We want to make sure that we can continue improve its efficiency for your convenience. For further assistance, you may contact us at 1-888-237-8289.

      BestBuy Essentials Support
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Gets super hot when charging phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like that It gets super hot when charging phone

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Rosa! Thank you for your feedback on our Best Buy Essentials™ 5,000mAh 7.5W Magnetic Wireless Portable Charger. We understand your concern about the device getting hot during charging. While some heat generation is normal during the charging process, excessive heat can be an issue. To help us investigate this further, could you please reach out to our Best Buy Essentials customer support team (1-866-597-8427). We'd be happy to discuss this with you further and explore potential solutions. We value your business and appreciate you bringing this to our attention. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Should have spent the extra money for a more reput

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working within 2 weeks. I was out the country and by the time I returned to the states, the return window closed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    JUNK - DO NOT PURCHASE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As previous reviews indicate, this portable charger is likely one of the worst you will find. Save your trouble and money and skip this one. First public review on a purchase ever, that's how bad this thing is..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone portable charger

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried this one also no good I bought 2 they were a little different see if it work and also no good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it, and It is really cheap. And not just the price cheap, lol, cheap quality too, the second day, not working, connect and reconnect multiple times before it work. And after its not even turning on

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy it. You can only charge wirlese and it doesn’t work that well. It doesn’t stay magnetized and falls off. I gave it away the same weekend out of frustration.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Battery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too heavy for my tastes. I prefer a different brand.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for sharing your feedback on the Best Buy essentials™ 5,000mAh Magnetic Wireless Portable Charger. We’re sorry to hear that the weight of the charger didn’t meet your expectations. We understand that preferences for portable chargers can vary.

      If you have any other suggestions or need assistance finding a product that better suits your needs, please don’t hesitate to reach out our Best Buy essentials customer support team (1-866-597-8427). Your satisfaction is important to us, and we appreciate your input. Thank you for giving our product a try. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Disappointed!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When recharging my iPhone 14 it gets very hot. Even when it’s fully charged, it doesn’t fully recharge my phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best buy irresponsible

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I order this in november, i am barely going to receive it 17 of february, there is nowhere to get the proper help in the app, what ever you buy here, make sure you are not in a hurry

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Nothappy,

      Thanks for taking the time and effort to leave a review with our Best Buy essentials™ - 5,000mAh 7.5W Magnetic Wireless Portable Charger for iPhone 14/13/12 series and MagSafe Compatible Devices - White. We really appreciate you for letting us know that you are quiet satisfied with the product. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.

      Best Buy Products
      Lisa
      https://www.bestbuy.com BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Not a good charger

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with the charge. Runs out of battery quick and you have to recharge it every time when it is not plugged.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there!

      Thank you for taking the time to review our Best Buy essentials™ - 5,000mAh 7.5W Magnetic Wireless Portable Charger for iPhone 15/14/13/12 series and MagSafe Compatible Devices - White, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.

      Best Buy Essentials Support
      Angela
      https://www.bestbuy.com BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    not good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    horrible. went out of the country and this would not charge and as a result it was useless to me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Total Tech Support Useless

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failed after 6 months. I am now getting a total runaround from Best Buy Support trying to get this replaced.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello CROE,
      I personally would like to apologize for the experience you have been through with our Best Buy essentials™ - 5,000mAh 7.5W Magnetic Wireless Portable Charger for iPhone 14/13/12 series and MagSafe Compatible Devices. I know it can be dissatisfying that its not working as expected. If you need further assistance, please contact our customer service at 1- (888)-237-8289 Daily 8am - 9pm CT.
      Best Buy essentials
      Molina
      www.bestbuy.com/support BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Worst charger ever used

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This charger is absolute junk! It worked for less than a month then stopped charging. I do NOT recommend anyone buy this!

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello RedBeard,
      We are very sorry to read that the charger only worked for less than a month then stopped working. I know how inconvenient this must be to you, we would be more than willing to assist you. Please feel free to contact us at 1-(888)-237-8289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
      Chelsea
      Best Buy Essentials
      Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    It is possible to find better ones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow charge and doesn’t have indicator light. You don’t know how many charge you have available.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi ManuelaL, Thank you for taking the time to leave a review of our Best Buy essentials™ - 5,000mAh 7.5W Magnetic Wireless Portable Charger for iPhone 15/14/13/12 series and MagSafe Compatible Devices - White. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.

      Mariepel C.|Best Buy Support
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice and handy but is not charging my phone after a mins.it died

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t even give me a full charge. If I’m lucky maybe 50% and that’s leaving it without being used.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi ChristopherC,

      Thank you for writing a review about our Magnetic Wireless Portable Charger for iPhone. We know how frustrating it is that it is not giving your device a full charge. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.

      Ritchie |Best Buy Support
      https://www.bestbuy.com BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Fast charging, Magnetic, Portable
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A Sleek Mighty Portable Powerhouse

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This MagSafe portable charger truly lives up to its word. It is simple, sleek, and very easily to slip into a purse or pocket without adding unwanted bulk. I took this to Disneyland and it brought my phone back from 20% to 95% in just a few hours, and this was with use of the Disneyland app as well as taking pictures and recording. The best part is that it attaches securely via magnet, so I was able to keep the phone in my pocket and charging continued even through walking and sitting on rides and pulling it out for use. The charger is sleek enough that I was still able to hold and use my phone with it attached just fine even though my hands are on the smaller side. Included in the package are the portable charger and a USB-C to USB-C cable. You will need to have a MagSafe phone case on you iPhone and a charging block that fits a USB-C or a separate compatible cable with at least one USB-C end in order to recharge the portable charger. It does charge faster when the phone is not in use, but as noted in my example, it still charges rather quickly even when in use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Missing cable and return

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this product by curbside pick up but it has missing cable. I had to drive back to store 30 minutes to return.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi AndrewN,

      We apologize for your experience when buying the said product. Your feedback is important to us so we can continue to improve the quality of our service. Please contact us if you need further assistance.

      Bestbuy Essentials Support
      Lea
      https://www.bestbuy.com/ BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless. Phone continues to die while this is charging.

    No, I would not recommend this to a friend