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Customer reviews

Rating 4.7 out of 5 stars with 3625 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
94%would recommend to a friend

Customers are saying

Customers recognize the 9' USB-A to Lightning Charge-and-Sync Cable's durability and long cable length as significant advantages. Many appreciate the cable's ability to reach various locations conveniently and its resistance to damage. The affordable price point is also frequently praised. No significant drawbacks were reported by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 173 Showing 3,441-3,460 of 3,625 reviews
  • Rated 3 out of 5 stars

    IPhone charging cords

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is made up of a very heavy cable which is not as flexible as others.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Chargers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality of iPhone chargers and at a good price for 3!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Charge cable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I trusted the store brand over the other option but think that was a mistake. The cord only stays connected if you literally don’t move it. Grab your phone and CarPlay has to start all over. Very annoying. Gas station cord I got in replacement is working fine.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there! Thank you for writing a review about our 5' Lightning to USB Charge-and-Sync Cable! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.

      Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Huge White Cable from the 80's! Whoa

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what, I feel like it's attached to a cable from the 80's? I guess you get what you pay for, it's priced cheap and feels even cheaper. I have a feeling it will crack or not work in a week or two. It's a comical huge 9' white cable that says "whoa!"

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Valley,

      Thanks for taking the time and effort to leave a review with our Best Buy essentials™ - 9' Lightning to USB Charge-and-Sync Cable - White. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.

      Best Buy Products
      Lisa
      https://www.bestbuy.com BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Waste of Money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cords are garbage. The first one died after a few weeks. I really didn't need three, so I was ok with that. The next one died a couple months later. I just threw out the third one. If this is what the Best Buy products are like, I won't be buying any more.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    To long

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work very long. I think it’s to long so it bends easy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    2 out of 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two out of the three worked. One doesn’t work at all.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi JonathanH,

      Thank you for taking the time to review our Best Buy essentials™ - 9' Lightning to USB Charge-and-Sync Cable (3 Pack) - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.


      Best Buy Essentials Products
      Nikki
      Please visit https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Received used cord.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered a new cord, received an open box item that was already unwrapped previously. How could they call that a new box, I don’t know. Smh

    No, I would not recommend this to a friend
    • Brand response from Best Buy CustomerSupport
      Posted .

      Hi Sarahl! I’m sorry to hear about your experience with receiving an open box item. It’s disappointing that the cord was not in its original packaging. We value your trust and understand your frustration. Please feel free to take advantage of our return and exchange period to receive a replacement. While this may have been a mishandling in packaging, we assure you that this is an isolated case.

      JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-5-usb-a-to-lightning-charge-and-sync-cable-white/6456431.p?skuId=6456431 BBY-ExBrand_Caribou_Coffee

  • Rated 1 out of 5 stars

    Best Buy essentials™ - 9' USB-A charger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy essentials™ - 9' USB-A to Lightning Charge-and-Sync Cable - White. The A connector broke off into the Ipad socket. This cable only lasted for just a little over 30 days. Was delivered on 9/18/24 and it broke 0n 10/25/24. I will never buy again.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for sharing your experience with our 9’ USB-A to Lightning Charge-and-Sync Cable. I’m truly sorry to hear about the issue you encountered with the connector breaking off. This is certainly not the quality we aim to provide.

      Please reach out to our Best Buy essentials customer support team (1-866-597-8427) so we can assist you further. We offer a warranty on our products, and our team will be happy to help you.
      We appreciate your feedback and hope to resolve this issue for you promptly. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 3 out of 5 stars

    Hope it lasts

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought for the first time so we shall see how ling they last

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    definitely a charger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i needed a new cord and this is definitely a new cord

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I took the "charge"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this item because it said it was compatible with IPhone 12. Upon usage though it did fit the adapter it did not charge the phone in fact it wouldn't even show the charging symbol on the top of the screen when plugged in. I am Best Buy customer for life but I think I'll stick to IPhone brand accessories for the future.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi IsaiahS82! I'm so sorry to hear about your experience with the adapter not charging your iPhone 12 as expected. I completely understand your frustration and disappointment, especially after trusting that the item would be compatible with your phone. Please know that this seems to be an isolated incident, and we would like to make it right for you. As a loyal Best Buy customer, your satisfaction is our top priority. Please reach out to our customer service team so we can work together to find a solution that meets your needs and ensures that you can continue to rely on us for all your tech accessory needs in the future.

      JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-9-usb-a-to-lightning-charge-and-sync-cable-white/6456434.p?skuId=6456434 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t last 4 months and already needs replaced. I needed a new cable to replace my current during travel. I was hopeful when o got this one, but now 4 months later I have to replace it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not Worth It

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doesn’t charge well on an iPad. You won’t be able to charge the iPad and use it at the same time, which isn’t helpful at all. Will be returning for actual apple chargers. Don’t waste your time or money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 1 out of 5 stars

    RC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was a great buy I’m a loyal customer at Best Buy and I shop with them in almost every state

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    5' Lightning to USB Cable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well in car with my iPhone...when it stays plugged in. But very aggravating as the car connection won't stay plugged in if I happen to move the cord at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cord lasted only a week. Terrible product. The cord stop charging my Apple devices after one week of use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    iPhone charger

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in love with this charger it’s help me with Barry life real well and I recommend this charger to anybody that needs

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working just after 2 weeks!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy!!! We purchased 2 of these cords at the same time. It hasn’t been 45 days and both stopped working! Unfortunately, the first one went out just after the 2 week return period. The second one went kaput at the 30 day mark. Next time I’ll stick to Genuine Apple products!

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for sharing your experience with our USB-A to Lightning Charge-and-Sync Cable. We’re truly sorry to hear about the issues you’ve encountered with both cords.

      We understand how frustrating it can be when a product doesn’t meet expectations, especially within such a short period. Your feedback is invaluable to us, and we will certainly look into this matter to improve our product quality.

      Please reach out to our Best Buy essentials customer service team (1-866-597-8427) so we can assist you further. We want to make this right and ensure you have a better experience with our products in the future. Thank you for giving us the opportunity to address this issue. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Not practical

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cord was too heavy for the charging jack. The weight of the cord keeps pulling the charger out of the electrical socket. It would be a great charger if the cord was thin.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there!

      Thank you for taking the time to review our Best Buy essentials - 9' Lightning to USB Charge-and-Sync Cable - White, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.

      Best Buy Essentials Support
      Alvin
      https://www.bestbuy.com/ BBY-ExBrand_Best_Buy_essentials