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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3616 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
94%would recommend to a friend

Customers are saying

Customers recognize the 9' USB-A to Lightning Charge-and-Sync Cable's durability and long cable length as significant advantages. Many appreciate the cable's ability to reach various locations conveniently and its resistance to damage. The affordable price point is also frequently praised. No significant drawbacks were reported by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 3,616 reviews
  • Rated 3 out of 5 stars

    Does the job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is doing the job for my car. Very convenient

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Charging cord

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product heavy duty and charged phone faster glad we bought it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    prices are too high for pretty much all apple related products

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gets it done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done. Would have rather had the corded style, but none were available.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gets it done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done. Would have rather had the corded style, but none were available.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cords are garbage. The first one died after a few weeks. I really didn't need three, so I was ok with that. The next one died a couple months later. I just threw out the third one. If this is what the Best Buy products are like, I won't be buying any more.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone Charging Cord

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cord does not fit in my iPhone port securely so it doesn’t always charge properly.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Low price awful quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only after using it for 3 months in my car, the cable started to tear up. I have never seen such a bad-quality lightning cable. Most cables last 1-2 years for me with no problem. Do not recommend this.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wouldn’t buy again

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their old version had fabric type wire shield- these are hard rubber. If you try to use device while plugged in the cord is rigid & pulls on the connection. It dings on & off & may even be damaging the device plug. Go back to the old ones

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello there,

      Thank you for writing a review for our Best Buy essentials™ - 9' Lightning to USB Charge-and-Sync Cable (3 Pack) - White, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below.

      Best Buy Essentials Support
      Louise
      https://www.bestbuy.com/contact-us BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Best Buy essentials™ - 9' USB-A charger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy essentials™ - 9' USB-A to Lightning Charge-and-Sync Cable - White. The A connector broke off into the Ipad socket. This cable only lasted for just a little over 30 days. Was delivered on 9/18/24 and it broke 0n 10/25/24. I will never buy again.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for sharing your experience with our 9’ USB-A to Lightning Charge-and-Sync Cable. I’m truly sorry to hear about the issue you encountered with the connector breaking off. This is certainly not the quality we aim to provide.

      Please reach out to our Best Buy essentials customer support team (1-866-597-8427) so we can assist you further. We offer a warranty on our products, and our team will be happy to help you.
      We appreciate your feedback and hope to resolve this issue for you promptly. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 3 out of 5 stars

    Bulky Cable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cable is very thick and bulky. Otherwise good quality.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cables

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a backup for my apple iPhone cable. So far it is great no issues.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Backup charging cable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3ft charging cable for backup. Does not fit in the charger tight1

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Charge cable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I trusted the store brand over the other option but think that was a mistake. The cord only stays connected if you literally don’t move it. Grab your phone and CarPlay has to start all over. Very annoying. Gas station cord I got in replacement is working fine.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there! Thank you for writing a review about our 5' Lightning to USB Charge-and-Sync Cable! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.

      Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us BBY-ExBrand_Best_Buy_essentials

  • Rated 3 out of 5 stars

    Chargers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality of iPhone chargers and at a good price for 3!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Huge White Cable from the 80's! Whoa

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what, I feel like it's attached to a cable from the 80's? I guess you get what you pay for, it's priced cheap and feels even cheaper. I have a feeling it will crack or not work in a week or two. It's a comical huge 9' white cable that says "whoa!"

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Valley,

      Thanks for taking the time and effort to leave a review with our Best Buy essentials™ - 9' Lightning to USB Charge-and-Sync Cable - White. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.

      Best Buy Products
      Lisa
      https://www.bestbuy.com BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Received used cord.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered a new cord, received an open box item that was already unwrapped previously. How could they call that a new box, I don’t know. Smh

    No, I would not recommend this to a friend
    • Brand response from Best Buy CustomerSupport
      Posted .

      Hi Sarahl! I’m sorry to hear about your experience with receiving an open box item. It’s disappointing that the cord was not in its original packaging. We value your trust and understand your frustration. Please feel free to take advantage of our return and exchange period to receive a replacement. While this may have been a mishandling in packaging, we assure you that this is an isolated case.

      JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-5-usb-a-to-lightning-charge-and-sync-cable-white/6456431.p?skuId=6456431 BBY-ExBrand_Caribou_Coffee

  • Rated 3 out of 5 stars

    IPhone charging cords

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is made up of a very heavy cable which is not as flexible as others.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    2 out of 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two out of the three worked. One doesn’t work at all.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi JonathanH,

      Thank you for taking the time to review our Best Buy essentials™ - 9' Lightning to USB Charge-and-Sync Cable (3 Pack) - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.


      Best Buy Essentials Products
      Nikki
      Please visit https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    I took the "charge"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this item because it said it was compatible with IPhone 12. Upon usage though it did fit the adapter it did not charge the phone in fact it wouldn't even show the charging symbol on the top of the screen when plugged in. I am Best Buy customer for life but I think I'll stick to IPhone brand accessories for the future.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi IsaiahS82! I'm so sorry to hear about your experience with the adapter not charging your iPhone 12 as expected. I completely understand your frustration and disappointment, especially after trusting that the item would be compatible with your phone. Please know that this seems to be an isolated incident, and we would like to make it right for you. As a loyal Best Buy customer, your satisfaction is our top priority. Please reach out to our customer service team so we can work together to find a solution that meets your needs and ensures that you can continue to rely on us for all your tech accessory needs in the future.

      JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-9-usb-a-to-lightning-charge-and-sync-cable-white/6456434.p?skuId=6456434 BBY-ExBrand_Best_Buy_essentials